American Military University - Environmental Studies

Tuition Issues

By: pacnjax (In Progress) on May 29, 2009

Materials:		Teachers:
Institution:		Support:
Value:		Technology:

Review:

At first I was impressed at how quickly AMU (APUS) processed my application and how easy the system was to sign up for my first classes. Any positive impressions I may have had originally have been overshadowed by the incredibly poor quality of service I've received when trying to get a refund for two courses I needed to drop. I dropped the two courses one week prior to their start date. I've been informed that it takes 30 days for them to refund my tuition to my credit card. An email to the registrar was answered "Refunds are processed by our student accounts department and generally take 30 days." The student accounts department responded "Refunds have a turnaround time of 30 days."

I would NOT recommend AMU/APUS to anyone who may have a need to withdraw from a course. I get the feeling that their primary goal is not taking care of the student but rather maintaining a revenue stream.