Capella University - Master of Science

Would not recommend

By: Anonymous (In Progress) on April 7, 2008

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I was enrolled in a graduate program for over a year and dropped out due to financial issues. The classes were decent, but a bit on the easy side. I was very disappointed by the level of work in some of my classmates.

I received the GI Bill for assistance which I used for books, tuition and the residency expenses. I rarely heard from my academic counselor and when I did contact her, it took on average of a week for a response. The financial department was TERRIBLE!!!!!!! In addition to my GI Bill I was also receiving aid – according to the invoices they gave me, I had enough to cover all of my expenses. Then after a year and a half I received a bill for $7,000. I talked to several people and after weeks of investigating I still to this day have NO idea where all of my aid and payments were going and how I could still have $7,000 to owe. The support was terrible and they didn’t seem to care about having me as a student. I finally said that I would just get a student loan to cover my outstanding balance. I was approved and it was sent to Capella for verification. After 3 WEEKS of not hearing anything I finally track down someone from support and they say that they denied it because I receive GI benefits so I didn’t need the loan – and then again reminded me how I had to pay the $7,000 before my next class. They claimed that I legally could not receive a private school loan due to the funds I was receiving from the VA. 

I dropped out and switched school. My new university not only approved me for enough financial aid to cover my costs, but they also said that they can approve a loan for me if for some reason I need one. I am very happy to have switched and now love my new school. But, the story doesn’t end there……

After dropping out I spoke with the financial department and business office about my outstanding loan. BOTH confirmed that they did not have payment plans but as long as I made consistent payments, I would be fine. I then proceeded to pay $250 a month towards my balance thinking that everything was fine. Then 3 months later (after continues payments) I receive a letter from a collection agency. Capella sent me to collections for nonpayment! Capella never responded to voicemails or emails. Whenever I would call they would send me to a generic voicemail box which never was returned. I ended up have to quickly secure a personal loan to pay off collections before it reached my credit report. To this day none of my messages, complaints, or concerns have been addresses and I still have no idea where all of my money went.

I cannot recommend this university to anyone unless you are paying cash at each class and can see exactly where your funds are being applied.