Kaplan University : Business Administration Reviews
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Anonymous
(In Progress) on October 18, 2011
(email verified)
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Stay Away
When I transferred to Kaplan, the admissions advisor made it sound like a great school and a great program. He was extremely helpful in getting me started and things seemed okay. I am sure these people are paid extra for recruiting - just keep that in mind - it is not all happy and rosy. My transcripts did not get evaluated until after I had started classes - if this had been done ahead of time, I never would have enrolled. Beware their transfer policy - it makes no sense and is quite idiotic. I started at Kaplan as a third year student and still have to take a "this is college, here's how you write a paper and manage your time" class. Dumb. As you progress support diminishes and you never speak to the same academic advisor or financial aid person twice, so no one knows who you are or what your situation is, you have to re-explain it every time. Their website is horrible and disorganized, very hard to find the right forms. If you owe money at the end of a quarter, it's not really posted anywhere. Every time I have to call academic or financial, my opinion of the school and staff lower. The classes are okay, but it depends on the teachers, some are good and some are worthless.
Ultimately, for the price you pay, this school is not worth it at all. I thought University of Phoenix was bad until I attended Kaplan.
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Anonymous
(Graduate) on March 6, 2011
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useless degree
Attending Kaplan's on line degree program was a good experience,for the most part. As an employee, I only paid for tech fees, some software and books, and Kaplan picked up the tab for everything else. If I made the Dean's list or the President's list, I did not pay for any books in the next quarter, which saved me a lot of money, and good incentive to keep making those lists. Other than a couple of jerks, the instructors were knowledgeable and helpful. Some of them even went out of their way to keep in contact and to make sure I understood the course work. The materials and technology were up to date. The assignments were almost always challenging, and I feel I got a very good education.
Now, for the bad news. I graduated Summa Cum Laude with a Bahelor's of Science in Management, with a minor in Applied Management, however, the degree I signed up for us a BS in Businesss with a minor in Criminal Jusstice (I had already gotten a CJ diploma from Kaplan previously to this degree). When I called , I was told that the degree program had changed, though it was actually the same type of program. This happened in my third year, but I was never informed. Ok, fine, it's still basically the same degree, except for the minor part, which should have been CJ, but nothing I could do about it. Now, try to get a job with this degree. Most employers think it's a matchbook cover type of degree, and give no credence to it, even though it's fully accredited. Prospective employers really do not know anything about Kaplan. When I applied for several jobs, including a few within the Kaplan companies, I was not even given an interview, except for two. On the first interview I went to, the interviewee never showed up. I thought that was a bad sign, but to add salt to the wound, I was finally granted an interview with a Kaplan recruiter for one job I applied for,within my realm of experience. I was brushed off quickly. The recruiter spoke to me in a very condescending manner and had the nerve to tell me I was not good enough for the position and hung up. She didn't even want to see my transcripts. Well, if my degree isn't even goog enough for its creator, then it must not be worth the paper it's printed on. What a waste of time.
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Anonymous
(In Progress) on February 25, 2009
(email verified)
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Good education, horrible to deal with
I started Kaplan's MBA program in August 2007.
The curriculum itself I've found to be appropriately challenging. I feel I've learned a great deal through the course discussions. Most professors I've found to be fair, but I have had one or two that I feel were not appropriately administering Kaplan's policies. I don't feel any class has been a waste of time and have definitely picked up lots of good information that I apply daily in my job.
My major complaint, and its big enough I struggle with recommending Kaplan to friends, is dealing with different personnel from the school. My academic advisor is absent about 95% of the time. Ignorning phone calls and emails. Randomly she'll send a "good luck this term" email or leave a similar message. But she never responds to my requests to her.
Worse than that, is dealing with the Student Accounts department. My company is reimbursing me for most costs associated with my program. When I started at Kaplan I was told I could be billed per term,rather than by month - and that I could have my tuition deferred until the end of each term so that the time between making my payment and receiving the reimbursement from my company was very small. Well, my billing kept getting switched to monthly (against my request/wishes and without my knowledge) and the tuition deferment kept disappearing off my account. This leads to 2-6 calls a day from Kaplan with a recorded message about "fulfilling my educational committment". When I answer and "stay on the line" to speak to an agent I always get disconnected. When I try to CALL the student accounts numbers direct, I rarely get a live person. On the rare occasion I DO get a live person - the minute I explain that I need to be billed per term because it makes it easier for me to file my reimbursement request - I get transfered to someone in business affairs who never returns my call. So, I normally spend 2-3 weeks of every month sending repeated emails to student accounts to correct their weird billing errors. And to be clear - I'm not a deadbeat. I long gave up on the tuition deferment attempts. Within 1-2 days of each terms charges being applied to my account - I make the payment. However - those amounts differ from whatever imaginary payment plan student accounts has me on - so they continue to cite me as past due even though my account balance is $0 for all but about 2 days of every term. The only person who ever DOES respond to my calls and emails is the financial aid officer assigned to me - which I don't understand since I don't USE financial aid - who tells me she has tried to change my account to per term billing numerous times and someone in student accounts always changes it back. I'm currently in my second to last class and can't WAIT to finish just so I don't have to deal with these ridiculous billing problems any longer.
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