Kaplan University : Criminal Justice Reviews

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Harrisonfullertv (In Progress) on December 25, 2013 (email verified)

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I'm Impressed I am currently in progress of pursuing my Associates of Applied Science in Criminal Justice at Kaplan University - Online. My adviser was Austin Martin, and he was very helpful, informative, and stayed on top of my admissions up until I received an actual academic adviser. 'Djene Harriot is my adviser now and she calls me regularly to make sure I have everything I need and that I am confident in my choice to pursue this degree. I have had no issues with Financial Aid, as far as long hold times are concerned. Financial Aid processed my paperwork extremely fast, and sent me an estimated award letter within 2 weeks. I was impressed after hearing all of the negative reviews against this university. Community colleges even in your hometown can be shoddy when it comes to FA, and the admissions process. I was screwed over many times by accredited colleges that transfer to 4 year UNI's. Kaplan, so far, seems like a great school to attend...and it seems as though they will stay on top of my paperwork, admissions, and financial aid. The key is for the student to stay on top of their progress as well. Call them every other day or once a week and make sure everything is in order. If you do not keep up with them, then they will not keep up with you, point blank. If you expect them to contact you - you must contact them as well. Communication is a two way street, not a one way. So do not be on the one way and expect to get anywhere with any school. I start my classes on January 8th.

Atvriderchic (Graduate) on July 22, 2013

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Finacial AID I have had good experience with Kaplan University except the long wait times to speak to someone at Kaplan. If you call Financial Aid take out at least an hour and a half of your day to get through to someone (no joke), one reason why I am writing this review...I am still on hold an hour later. I was told that I had enough funding for three classes by my financial aid officer and after the term they bill me for that third class for $898.00 and tell me that I cannot take any other classes until the balance is paid in full. It is depressing and it pisses me off. Even after all the emails from the officer who "verified" my funding...I submitted everything to the budsman and they declined my paperwork and still saying that I owe $898.00 and will not be approved to further my education until it's paid in full. It's ridiculous...beware of Financial Aid...they suck!!

Anonymous (In Progress) on March 2, 2013 (email verified)

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Make sure you know what you are doing before you do it Working with my adviser was a great experience. In January 2009 I started to take a class . I attended my first session on a Tuesday night with no problem. My next session was the next night. When I logged in there was no audio. Thinking it was on my end, I logged out and turned my computer off and back on several times, each time logging into class. Still no audio. I had my boyfriend's son check out the connections for me . Everything was fine. I e-mailed the instructor telling her the problem I was having. She told me the problem was on her end. This frustrated me. I was dealing with personal issues in the family, and this audio thing was the last thing I needed. I notified my adviser and told him that this wasn't for me. Knowing the problems I was having, he understood. I was not attending anymore. I thought, "well, I won't be getting that financial aid check". And I never did get it, so I put Kaplan out of my mind, and life went on. There was no more contact with them, until one day in 2010, I received a letter in the mail telling me I owed money. I contacted them and asked how I owe this money when I technically only attended the first session--1 class time. ! night? They sent me a forebearance form to fill out. Somehow the form got misplaced, and when I found it, it was past the deadline to file it. In 2012 after I filed my 2011 tax return, and got my refund, it was short by $1352.10, what was going on? In the next few days, I received a letter telling me that the money was taken from my return. Okay, I was upset, but if I had only turned in that form I would have that money. Still, I couldn't understand how attending only the first night of class could possibly cost what they said I owed. Whatever!! This year while waiting for my return, I get yet another letter telling me they are taking $528.00 for money that I owe. WHAT IS GOING ON?????!!!!! I called the Dept, of Education and was told that I owe this money because I have to pay back the money I received from financial aid. I told them that I NEVER received ANY money. No check was cashed by me. I haven't had a bank account in 8 or 9 years, so no money was deposited directly into an account. Now I am in the process of proving that no check was issued to me, When they receive the form they sent me,( and this form WILL be returned in the next few days!!!) They will review it, and if it can be proven that no check was cut to me, than I will get the money back. Keeping my fingers crossed that they do the right thing and send me my money. After reading many reviews, I am afraid that I, too, will be scammed. I plan on talking to a lawyer just to let him know what is going on in case I need him. Wish me luck!!

Anonymous (Graduate) on January 18, 2013 (email verified)

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Dick Clark is Still Alive Great program, but more importantly Dick Clark is alive and kicking here. Just saying...

Anonymous (In Progress) on January 17, 2013 (email verified)

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Misleading and bad FA service Please do your research before attending Kaplan. You may not be able to get the job you want after obtaining your degree. The use of the term "accredited" is misleading. Also, the financial aid department is horrible. You can't get a straight answer out of them. They put nonexistant charges on your account expecting you to pay it. They have even kept the overage from my student loan for no reason.

Anonymous (In Progress) on September 17, 2012

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BEWARE!!! Kaplan has one MAJOR problem... the financial aid department! I love the classes, the website is user friendly, the degree information is great and helpful. I have no complaints about the education Kaplan is giving. BUT... when I first read reviews about Kaplan before joining I saw a lot of things about the financial aid department. I thought, oh it can't be so bad, those experiences might be over exaggerations. THEY WEREN"T!!! Dealing with the financial aid department is the most frustrating & ridiculous thing I have ever had to deal with! Every term it's something new... didn't apply funds, need to sign the same document for the 3rd time in a row, have a balance due - that isn't really due... I call and nothing is ever resolved - even when I find someone who sounds like they understand what the problem is - I always get off the phone to find out that I have to start the entire process over again. NEVER EVER would I have picked Kaplan if I knew the amount of time I had to put in dealing with the financial aid department. You would think a degree granting institution would understand basic math and be able to apply it! UGH! BEWARE TO ANYONE ENROLLING!!!

Anonymous (In Progress) on June 10, 2012

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It depends Hello to everyone that reads this. I been attending Kaplan for 8 months now and I couldn't be any happier. The teachers that I had before this term were great. They explained the course work with full explanation. This term not so great the class im in now the teacher really doesn't like to explain what we are learning, she just likes to talk and talk. When it comes to papers she expects us to look over in the units, and when you email a question its really not a good answer. But its all good, I will be finished with this term in two weeks so no sweat here. I do have to say that when you call the fa department they do answer any questions that you have but in a confusing manner.

Samantha_harn (In Progress) on June 8, 2012 (email verified)

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Amazing I have been at Kaplan for 1 1/2 years. I am in my last semester of my Associates degree for Criminal Justice and will be graduating Summa Cum Laude. I have found this online university to be amazing. The professors are very knowledgeable about the classes that they are teaching and they are very tentative to their students. They are willing to work with you if you have things going on in your life to make sure that you get your work turned in. If you cannot manage your time and make yourself do the work this is not the school for you. You have to want to make good grades in your classes in order for you to succeed. No one is going to do the work for you. I have had no problems while attending this school and plan on continuing ahead to receive my Bachelors in Criminal Justice with a concentration in Homeland Security. I encourage anyone looking for an online school that works with work and family schedules to check out Kaplan.

Anonymous (Graduate) on May 30, 2012 (email verified)

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Good School PROS: I graduated and have received my Bachelor's of Science Degree in Criminal Justice. The Professors were great, and the classes were challenging and interesting. The Professors were always willing to work with me if I needed to turn in late assignments (just so I let them know in advance. The Capstone class was very challenging. I had two Academic Advisors while attending Kaplan, and both called to check on me and my progress, and were very helpful. CONS: The different departments do not communicate, which creates a huge problem. The financial aid department is horrible, and you definitely have to stay on top of them. If there is a discrepancy, you have to call them every single day until the matter is resolved. Yes, the school is expensive. You are paying for the convenience of being able to study and prepare your homework in your pajamas if you want. Due to my work schedule, there was absolutely no way that I could have attended a brick and martyr school. CONCLUSION: Kaplan is a good school, but you MUST stay on top of your financial aid and the classes that you are taking. Get two or three academic advisors to look over your degree plan to be sure that you are taking the correct classes. Write down everything that they tell you, and who you spoke with. Keep up with your financial aid, so if there are any issues, you will know about them immediately and will have time to get any issues resolved.

Anonymous (Graduate) on January 26, 2012

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Very misleading I was very happy when I found Kaplan, I was a stay at home mother and just had my daughter so I figured staying home with my daughter and getting an education was perfect Everything went well for a while, but towards my last class I would look under my payment history to see what I have to owe and the balance came up to $1,600, from out of no where. No calls, no emails and also nothing in the mail showing me I ever owed this money. I was pretty upset considering I was taking my last class. I turned in the paperwork that was needed and it kept getting denied and I would get 4-7 phone calls a day about the amount I owed,I would explain this several times over but still get phones calls several times a day. I have submitted my paper work for the fourth time and see what happens from there. I pray it gets accepted this time because if it doesnt they will have big issues with me. I have patients, but this many times is not cool. Anyways- all I will say is read reviews people write before attending this school.

Anonymous (Graduate) on December 29, 2011 (email verified)

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Dont Attend... During my last term at Kaplan I called to make sure that my account was current and was told by the FA and Accounts Dept that I was in good standing. They even issued me a check for the amount over paid by my student loans. I completed all my classes with a GPA of 3.5. Expecting to get my degree soon I was met with a letter from Kaplan informing me that I owed them $1,100. and would not be granted graduation until that was paid in full. Of course I called them and asked what was going on as I had just talked to several departments who had assured me I was in the clean and even explained to them they sent me a check. They told me it was from near two years prior where I had to drop a class after getting the flu real bad and wasn't able to catch up on course work. They claimed they sent the funds back to the gov. I was like what do you mean, no one ever informed me of this and I was told to appeal it to which I lost. In addition, I was told repeatedly that I would have no problem seeking employment after getting my degree. I was in the BA of Criminal Justice focusing on forensic psychology. Being an older woman I found to my dismay that I do not qualify to apply to any law enforcement agency in my state or any nationwide. So I figured I would continue my studies at a traditional school with the classes I had behind me. Again to my total dismay only a fraction of the classes transferred and I am stuck with apx 75% of wasted time on classes that did not transfer at any university where I live. Online programs need to be held accountable for their misguiding of prospective students. I now owe nearly 75k in student loans on useless education. The Federal Government needs to scrutinize these schools better. I can’t get a job and have to go back to school where now I am paying out of pocket and trying to make ends meet so I don’t default on my loans.

Anonymous (In Progress) on November 14, 2011

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Master of Science in Crimnal Justice I completed my Masters in Criminal Justice degree in August 2011. Excellent professors, who are experienced in the field and all the professors had their PhD. If you want to be smart and know your stuff, this is the school to go to. Besides, it is not set up like a work week, Kaplan cares about their students. Papers are due in the drop box on Tuesday night, so students can have a life on the weekends go to church, etc. It is great to have professors in who worked in the police department, for the DOJ, PhD is education, criminology, lawyers, it is a Great program, one of the best in the top five. If you are a CJ major Kaplan is the best schools to attend.

Anonymous (In Progress) on November 12, 2011 (email verified)

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Very Pleased I would like to say that kaplan University has been great for me. I graduated with honors for my undergrad. I now only have one course left for my masters' degree. I plan to attend concord law school. I believe that as with any other university that an individual choose to attend is what you put into it is what you will receive.

Anonymous (Graduate) on October 14, 2011 (email verified)

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Do the Research Before Signing Your Life Away-Kaplan (online) I am a former student of Kaplan University (online Criminal Justice completed my Associates Degree) What began as a dream come true turned out to be the worst nightmare I ever had. The program was misrepresented to me from the very beginning. I am disabled and have been for many years. I told my recruiter and admissions rep. every detain about my limitations. I was told this would not stand in my way of becoming probation offier. I discovered the hard way I would not make it past the application and that my degree was not worth the paper it was written on, Please anybody considering Kaplan do some careful research.

Anonymous (In Progress) on September 7, 2011

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ADMISSIONS ADVISOR I DIDN'T MAKE IT PAST THE ADMISSIONS ADVISOR, SO I HAVE NO QUALMS WITH FA OR PROFESSORS. BUT I WOULD LIKE TO SAY THAT THE GENTLEMEN I TALKED TO ABOUT THIS SCHOOL AND THE PROGRAM I WAS INTERESTED IN WAS VERY INFORMATIVE. HE WAS VERY OPEN AND EASY TO TALK TO. EVEN WHEN I GOT COLD FEET ABOUT GOING THROUGH WITH MY ENROLLEMENT, HE NEVER LEFT NASTY VOICE MESSAGES OR MADE ME FEEL BAD ABOUT MY DECISION. AFTER READING THE COMPLAINTS ABOUT EVERYTHING ELSE, IT MAKES ME DOUBT TRYING AGAIN WITH THIS SCHOOL. IF I COULD JUST DEAL WITH THE ADMISSIONS ADVISOR FOR EVERYTHING,I WOULD JUMP AT IT. GOING TO SCHOOL IS STRESSFUL ENOUGH, I DON'T NEED OTHER ROADBLOCKS TO POP UP ONE OR TWO YEARS INTO MY DEGREE.

Megansharp (In Progress) on September 1, 2011 (email verified)

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Kaplan University I have been going to Kaplan University for over a year now and am expecting my bachelors in 2014. Everyone on here seems to have the same complaint - they have to wait on hold for forever and they owe all of this money back. Ok people really..? Yes, if you pull out student loans.. YOU HAVE TO PAY IT BACK, if you drop out in the middle of a term YOU HAVE TO PAY THAT MONEY BACK. The same with everyother school. You people are ridiculous and just expect everything to come to you for free. This school is a good to you if you are good to it. Meaning, do your assignments when your supposed to, and for me, I am constantly turning in everything late becuase I am a single mother working fulltime and its hard to get on the computer whenever, but I have never once had a problem with an instructor helping me out and accepting all of my work late. Do all of your assignments, use your loans wisely, stick with the program and you should be fine. To all of you whiners about having to pay the school back because you changed your mind and didnt want to go there anymore because they keep you on hold for hours...GROW UP! No one is going to bow down to you.

Anonymous (Graduate) on August 4, 2011

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hmm what can I say about Kaplan.. oh brother where do i begin??? i attended Kaplan since jan 2005. the first year of school was amazing as i completed my certificate in crime scene. it was the admission advisor that called me and checked up on me almost every week to see how my studies went. I loved that and even had a chance to meet him at the kaplan graduation.i didnt expect to hear from him as much as i did but he was great. I never heard heard from my academic advisor though.In may 2006 i started with my AS in Cj and i loved it and never had a problem. I am a straight A student but there was only 1 proessor i did not like because she gave me a C on a paper that I had previously made an A on. I tried to appeal the grade i received in that class but it went against me. I graduated in august of 2007 and stopped school until dec 2009 and i just graduated with my BA IN cJ in june of 2011. i NEVER had problems with Kaplan until i began this program. My academic advisor kept telling me i needed a 1 credit deficit class to finish my degree but I fought it and fought it for a whole year while i finished my degree and I finally got someone to look over my transcripts. When i finally got that taken care of, I had issues with FA... For 3 complete terms, i was able to take 3 classes per term because my gpa was high enough and my husband was deployed so i had my opportunity to get ahead. It wasnt until my second to last term that i had FA claim that i owed them 1700.00 because I did not have the AID to cover my 3 classes and they didnt realize i was taking 3 per term......... Oh what a HEADACHE!!!! They notified me in the last week of feb saying that 1700 was due april 1.... seriously i didnt have a job and I only took three classes because i thought everything was fine. Then when i explained to them that I did not have a way to pay them in full, i constantly recieved calls asking when i was going to pay them.. I mean if i could have then i would have.. right??? Well I finally got someone to help me max out my funding for my last term in a new school year so i was able to get 1100 dollars and had to pay the rest out of pocket... but it didnt stop the phone calls and voicemails. As soon as i recieved an email saying the educational expense check was being mailed, i had phone calls right away asking when was i going to make a payment... I hadnt even recieved the check yet. so i FINALLY recieved the checks and then just paid the rest with a credit card because i was tired of them harassing me. Overall, I never had any advisor contact me to see how i was doing like i did in my first year of school. i never had anybody that was rude but i did have to be persistent in several instances in my last year of school. Kaplan is great academically but is a financial stress maker...

Anonymous (In Progress) on July 28, 2011 (email verified)

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Total Frustation!! I am a very patient person, normally, until I am continuously left sitting on hold to reach Financial Aid, Tech Support or anyone to give me a straight forward answer or EVEN return my call. Only response I get is a computer generated loop of how their on-line courses are so convenient where one doesn't have to stand in line or go to buildings. However, nothing is mentioned how long you have to sit on the phone waiting in que for a representative to talk "at" you. I have cleaned an entire house while waiting. Currently (5th call today) I have been on hold for a solid hour. Was told in the evenings how busy they are because people are getting home from work. So I called in the afternoon (2p.m. ET). Ok, an 1 1/2 later, did I call during their tea time? Come on!! When I finally do reach someone, their mood is "fluffy" and want to promise blue skies with the exception of Tech Support, who are completely rude and unwilling to help! Rep in Financial Aid read from a script and couldn't answer my questions directly. Was told I needed to ask this person or that person. In contacting 'this' person or 'that' person, was told I needed to talk with financial aid. REALLY?! I have wasted more time trying to get answers than trying to work on my education. Kudo's to those and teachers (wife & sister who attends --- all in who you know & able to tell them which doors to go through) with good experiences. But, based on my experiences, thus far, and what I have read and researched, 85% in complaints, compared to 15% high marks, I would say Kaplan is vastly gaining ground on losing any credibility and becoming a not so reputable school!

Chamberofchills (Graduate) on July 9, 2011 (email verified)

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Kaplan University Graduate My last quarter prior to graduation I received confirmation from Kaplan’s financial aid department that financial aid was received, and my last quarter was paid in full by federal aid (grants and loans). Everything seemed to be going as planned. However, when the quarter ended, I received a statement with an itemized bill that I owed $2000 and could not receive my diploma until I paid the money. I called financial aid, and they explained that my financial aid (loans and grants) fell short by $2000, so Kaplan gave me a ‘loan’ (without my knowledge) of the $2000, and now I owe the college. I was shocked that I had spent all my Federal Aid ($50,000) when the military covered 2 years of my education - 100%, and every semester/quarter I went to college when I was not in the service, I had a Federal grant and loan. I asked why I was not informed about the loan and I wanted to see where I signed for the loan, but they could not provide a signature nor an answer for either. Since they could provide no signature, and never notified me of this, I felt they could not hold me responsible for this charge without my knowledge. They agreed that they failed to obtain to notify me and did not obtain a signature. Because of this, the supervisor of financial aid told me since they could not provide a signature they would not charge interest on the $2000, but are still charging me the amount of the loan, and withholding my diploma, and not releasing my transcripts. I have called the Department of Education and filed a complaint. This was back in 2007. Overall, I invested two-and-a-half years and over $30,000 of the governments money into Kaplan's degree program and they are still withholding the diploma and transcripts due to the dispute. Several months post graduation, I became disabled and am on disability. My college loans have since been “Forgiven” due to this reason. Regardless of this, Kaplan still will not release my degree diploma. I have no proof to show that I ever went to college or graduated with a 4-year degree. I worked extremely hard for this. I have been trying for 4 years now (since 2007) to get this taken care of. The Dept of Education can only help me if I have been discriminated against in which I have not. I desperately need help with this situation. There is now a class action lawsuit pending with the Economic Crime Division of Florida through the Attorney General’s office. I have filed repeated complaints with the Better Business Bureau of Florida and received the same rude refusals. I would love to post their (Kaplan's) responses to my requests of my transcripts and diploma for others to see before making a decision on a college. Being in the military, I had a chance to go to many different colleges since I moved around. A superb online college I found was Washington State University online. They are very organized and the education quality is superior. More and more campus colleges are offering classes on the internet. Check with your local college. *It is in my opinion that the best way to tell if a college is worth its degree in value is the way they treat their current students as well as their graduates/alumni. MORE INFORMATION: ***The BBB had "748 complaints closed in the last 3 years | 306 closed in last 12 months". Go to the link below to read formal student complaints. GO TO: http://www.bbb.org/south-east-florida/business-reviews/educational-consultants/kaplan-university-in-fort-lauderdale-fl-9636/complaints ***To share your story w/ the Higher learning commission, their complaint email is: complaints@hlcommission.org ***If you are a victim of Kaplan's financial aid dept., pls contact the number below to share your story and fill out an affidavit for the Florida Attorney General's office. They will mail or email one to you: Office of the Attorney General Economic Crimes Division 110 Southeast 6th Street Ft. Lauderdale, Florida 33301 Telephone: 954.712.4600 Thank You I hope this can help someone out there. . . Laurie C.

Anonymous (In Progress) on June 15, 2011 (email verified)

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Not the best School Be careful of the financial aid department at this school. They messed up big time on a friend's financial aid and never applied the aid when they did have plenty of financial aid left for the semester. Now they expect my friend to pay the balance out of pocket because it is too late to apply the financial aid because my friend already graduated. My friend is unable to get the actual copy of the degree because of the balance and now they are making it sound like it is my friend's fault. When my friend attempted to call them to either work out an affordable payment plan or to discuss the balance further no one calls back. My friend has been dealing with this for approximately two months and is unable to begin the Master's program because of the balance. Also, good luck trying to get in touch with an advisor also. They are always unavailable and make it impossible to get questions answered in a timely manner. Please, if you are considering this school, I hope this post changes your mind. There are so many other online institutions available where the academics are just as good. Plus, also check with your local state universities because a lot of them are offering online education.

Anonymous (In Progress) on May 9, 2011 (email verified)

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Hating Kaplan I am currently a Kaplan student and wish I had read these reviews before starting school. I have been attending for 3 years and in the beginning I had full loans and aid available to me but now that my loans are becoming deplieted I can not get any call backs. I wanted to know about state aid and have been given run around for 2 months now. Employers do not view Kaplan as a good school, I was told by an employer that the degree I have worked so hard on isnt worth the paper its printed on. I looked into transferring my credits to a more reputable school now bringing the 160 credits I have earned at kaplan into the same criminal justice program they offer I would be able to transfer 30 credits so the other 130 are worthless. the more reputable school says its because Kaplan is not accredited and not a good school. So its great Im basically stuck here a single mom who wanted to make her life better for herself and 2 children and was screwed by a Bull**** school has cost me that because I do not have the $ to front the bill and no more loans to finish the degree.... So all prespective students think twice.. if you want a degree no one will take seriously, have student loans up to your eyeballs and wasted years of your life then this is the school for you..... but if you want an education look else where.

Hullm1985 (In Progress) on May 6, 2011 (email verified)

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Love Kaplan I have to say that I have thoroughly enjoyed my first term at Kaplan. I really don't understand why there is any negativity. I was a D student in High School, I was not very interested in my school work. I was nervous when I first signed up at Kaplan because I have been out of school for 6 years. My academic advisor helped me over come my initial fears and basically held my hand through the entire process. I have finished my first year and I have held a 4.0. I love the way Kaplan is set up, I work on my school work on MY schedule, take my weekly seminar when it is convenient for me and all my Professors are absolutely wonderful and always available to help me when I need it. My courses are just enough and also challenging. I would recommend Kaplan to everyone that I know. I hope this helps someone make the decision to stop going down the never ending dead-end road and jump start their future career with a degree from Kaplan!

Delphineturner (In Progress) on April 27, 2011 (email verified)

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If You Are Looking For A Great School Online I Recommend Kaplan University Online I have been attending Kaplan University Online since October 2009, I will finish in September 2011 with an AAS in Criminal Justice. I think Kaplan is a great school to attend, they have some great instructors who will help you anyway they can to get your degree. What I like about Kaplan is the instructors are serious about the student getting their degree. The class assignment are very challenging and educational. The only thing I dislike is all the writing assignment you have to do inorder to get a good grade, but I guess that is the way online classes is I'm not sure. I had a problems with this school only one time and the probem was taken care of immediately. Over all I would recommend Kaplan to anyone who wants a degree from a great school.

Anonymous (In Progress) on April 19, 2011 (email verified)

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here are the facts As a former Academic Advisor at Kaplan, let me tell you the facts. The majority of the students that are complaining on here are those students who come to school for one reason and that is to max out their student loans so they can receive so called educational expense checks. They are the students who will never log into classes and do work but will call into the FA department seven days a week to inquire about why they haven't received their check yet. KU offers some great programs and some great professors but it does actually take work to receive your degree; you can't expect to receive a degree while doing nothing but calling FA about your stipend checks. Also, if you write a paper that and list google as a reference, don't expect to receive a good grade on that paper. If you turn in a paper 6 weeks late you cannot expect the professor to give you a hundred on it. If you can't write a coherent sentence or use proper grammar you cannot expect a hundred on a paper. Alot of these whiny students on this board are the same ones who call into Academic Advising demanding that we grant them extensions on their work when they haven't logged into class for almost three weeks. the ones who call in demanding to speak with the Dean because their professors dared to grade them according to the quality of the work they submitted. The best post I have read here was from the student who failed Academic Strategies 3 times and cried about being dismissed. It is my belief that if you fail that class one time you should be dismissed from KU as that class is nothing more than an introduction to online learning and no one should receive less than a 90% in the class. I am willing to bet that student was a stipend abuser. The majority of these negative reviews are from people who expected to receive a degree from a diploma mill and were shocked that actual work was required. It is too much to ask that students who are enrolled in a UNIVERSITY are actually required to submit college level work. These students need to grow up and look in the mirror; if you fail it is your own fault, nobody else's fault. Also, if you take out student loans and stipends you will have to pay those back; it is not free money.

Jlcarlson92 (In Progress) on April 17, 2011 (email verified)

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Overworked Department Head, Blinded Deen, and robbers and Kaplan U If you are reading this post before you attend kaplan, good job, because I wish i had read reviews too. I started Kaplan in a Paralegal Associates Program. My Professors kept me awake in the early hours, but as i went on, Paralegal wasnt my thing. I went to go on the Criminal Justicice Program (Associates). I took an Intro course and I realy liked it,my professor was realy amazing. After that, my amazing professor was let go, so I was stuck with the department head of my facility for most of my classes. I felt that he was stealing my money right from under my nose. He spent most of the class talking about his experiences, that had nothing to do with the class. He rambled on about these experiences for hours. (Twice in a row because i had him back to back for different classes.) Than i took a risk, he had told us that he did not like to be videotaped, but i had permission from the dean, and a couple other people to do so. So i videotaped him. Not once did he ask us to open our book, or if we had any questions on the reading. I showed this to the deen and he claimed 'I will take care of it' but i have yet to see improvement fromt his professor. Yes granted this professor was the Department Head, taught many classes and was going after his masters. I think back to the perfect professor i had, and thought why in the heck did that perfect professor move to a different school. I think maybe he had enough shit from Kaplan, or maybe the DH let him go. In my opinion that perfect professor should have been moved up to DH. So in sum, I feel my money is being stolen right from under my nose, the DH is overworked and dosnt have the energy to teach, they fire the best professors, and they try to get more and more money out of you. They threaten to not let you graduate if you dont pay it, they freeze you so you cant continue with your education. Thank you for listening to my little rant, and i hope you have benefited from this.

Jamesandjaedynsmommy (In Progress) on March 10, 2011

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Don't waste your time. I am actually in the process of withdrawing after this term. I've attended Kaplan University for about 3 years. I've tried to stick with it to the end because I love the way their classrooms are set up. The tech support team is extremely rude and NOT helpful. I called them about issues and the representative that I spoke with pretty much told me that "well theres nothing we can do. Sorry." And when I asked for a supervisor, I was hung up on. The financial aid and student accounts department owed me money from my 1st academic year. I did not receive that money until a year later. Within that year I owed them $300 that I was willing to pay but they owed me $900 so I refused to pay it until I received my money. They would call me all hours of the day, 10 to 12 times and the latest call I would receive at 10pm. They called one night very late when my 2 year old twins were finally asleep after fighting a nasty stomach bug. I wasn't sleeping because they were up all hours of the night. They called after I asked them not to call after 7pm and woke up my children. I ended up having to change my phone number and refusing to give it to them to stop the night calls. The academic advising department wouldn't even help me unless I gave them my phone number. When I kindly explained why I refused to give them my number, they would hang up on me after being extremely rude. I spoke with a "supervisor" and she was just as unprofessional as the rest of the department. The teachers were wonderful. They worked me through my illnesses and surgeries and working as a full time mother while battling back to back surgeries with endometriosis. I've had my fill of the problems with this school. I love the way that the classroom is set up and I love how flexible it is but after 3 years of nothing but problems with most of the departments at this school, I am withdrawing and currently seeking another school to finish my degree. I wouldn't go to this school unless you have ALOT of patients and don't mind being hung up on after the staff was rude and unprofessional to you.

Anonymous (In Progress) on February 21, 2011 (email verified)

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BEWARE OF KAPLAN UNIVERSITY Recently graduated from Kaplan University 4.0 Summa Cum Laude. I am NOT returning for my bachelor degree because of the unprofessionalism of Kaplan. I won a 1k "voucher" to be deducted off my loan at the end of my degree program. I have never seen, read or signed the voucher. I took one 10 week term off due to illness and immediately re-enrolled. Well, now they are saying my absence negated the voucher. Physician sent letter...my voucher has been reinstated....almost....NOW THEY CANNOT FIND IT! TERRIBLE COMMUNICATION. One department has NO IDEA what the other department is doing. I believe that Kaplan may not properly disclose their "scholarships" and 25% off programs fully to students.

Anonymous (In Progress) on February 18, 2011

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No one knows what they are talking about!!! I have been trying to enroll in this school for weeks now, I have sent everything they ever asked for within minutes. Every person I have talked to, has no idea what the heck is going on telling me that I never sent the information when I tell them I have they will put me on hold, then come back not telling me sorry but telling me that something else is wrong and that it is my fault that it is not done, are you kidding me? I call them to make sure they got it and it takes them 2-3 days to get back to me.I have done everything they have ever asked but yet I am going on week 4 of trying to enroll. Then they were trying to tell me that GI bill wouldn't work, but then when I talk to someone else in that department they will tell me nothing is wrong and everything is on track. Everyone is a joke that works there, you would think the workers would want to help you better yourself but no they would rather ACT like they know what they are talking about and making you just feel stupid.

Zufer (In Progress) on February 10, 2011 (email verified)

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Kaplan - good education I have enjoyed the classes at Kaplan. I am in my final term and I enjoyed the graduation they had in Miami. I had a headache with filling out the FA forms. I never had to do so many forms for South University. Kaplan accepted all my hours from my community college and South. I don't think it a scam because the would not allowed all those hours to transfer.I advise people to attend Kaplan if they are serious and set aside 12-15 hours to do the course work. There are alot of papers to be written in order to pass your classes.

Anonymous (In Progress) on January 11, 2011

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Crappy Poor Piss Poor Do Not Go To Kaplan This school is the ABSOLUTE worst! I dont know what experience people who LOVE it are having but they must be paying out of pocket. I have to FIGHT for 8 months at a time for ONE sememster of financial aid to post to my account while they harass me for payments in the interim. When I do make payments it clears my bank and then I have to do investigations as to where my money is because it is not posted to my student account. Kaplan is a fraudulent institution that does not serve the student well. It needs to be disbanded honestly.

Dan_into (In Progress) on December 21, 2010 (email verified)

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My experience has been great I am a current Kaplan student working towards a Bachelor of Science in Criminal Justice. I am also active duty military, a family man, and have completed an Associate's in Music Technology in 2005 from a "real" school. Overall, Kaplan University is exactly like the brick and mortar school I attended for my Associate's degree: it has it's issues but in the end, you get out of it what you're willing to put in. It is important that a Kaplan student be self-motivated. If you're one of those people who like to put in the minimum amount of effort required to slide by then you might want to look elsewhere. The workload per class can be challenging, especially if you're juggling a career, family or both while going to school. Kaplan has great professors. All of my instructors have been absolute experts in the field they teach. This is more than I can say for the brick and mortar school I attended. Kaplan has also been great about solving any issues I have had. There was a financial problem that occurred during my second term. One phone call to my advisor and it was resolved the next day. The courses vary in difficulty. The quizzes are a joke (you can take them as many times as you want) but the papers, powerpoint presentations, group assignments, and exams are anything but. Be prepared to put alot of time and effort into your homework if you hope to earn good grades. Given my situation, attending a traditional campus is out of the question. Kaplan offered a reduced tuition, books included at no extra cost, and accepted most of my transfer credits. If it weren't for this value, I would be attending a cheaper school. But since the opportunity is there and the price is right, why not?

Anonymous (Graduate) on November 24, 2010

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No problems whatsoever I began my collegiate career at Kaplan University in the summer of 2008 while deployed to Afghanistan. Being an active duty Soldier, I had the GI Bill and used Army tuition assistance so the issues that others had with financial aid didn't apply to me. As far as transfer credits go, ALL but one class transferred. I attended Central Texas College and the University of Maryland. I addition to that, I used my AARTS transcripts from my active duty service as well. The total amount of transfer credits allowed me to transfer my entire lower division requirements. Even with those credits, I still had to attend for 2 years. I never had an issue with any of my professors as far as communication goes. In fact, they were very cordial and went out of their way to help with any issues I had with class. As far as seminars go, the students weren't chatting away, because my instructors didn't allow it, period. Since I work full time (Army), time management is the key to any online education. Some who have written their reviews have experienced horrible problems with Kaplan, but I thankfully, have not. Overall, I can only provide favorable feedback regarding my time at Kaplan.

Laurie.mullen (Graduate) on November 18, 2010 (email verified)

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Liked Kaplan I first started with Kaplan back in 2003, it was the first time I tried an online school. Having been in the military since 1986 and moving frequently it was difficult to stay with one particular school. I enjoyed the classes and never had a problem with using TA through the Army, including during my deployment to Iraq in 2004. I finished my Associates degree a couple of years later and had no problems getting the diploma and transcripts. The school has come a long way since I first started with them when they were Kaplan College. The technology has gotten better and the classes have improved in part as a result of this. While there have been one or two questionable instructors during my time with them I was happy with most of them. I've also been happy with most of my advisors and I know that one person complained about getting a new one frequently. It did seem like they changed them every so often but this didn't bother me. I never had any major problems with any of them. I had been working towards my Bachelor's degree in CJ with them but ended up screwing myself up and flunking out. I let some life issues interfere in my studies. I should have just done the smart thing and drop out instead of blowing off my courses. Prior to this I was an A/B student. Some times even good students go through a phase of being knuckleheads. I would go back to Kaplan to finish my degree but after flunking out it's not so easy to back even a year later. To the people who say Kaplan is only after money I say you are wrong! If that were true I would have been permitted to re-enroll. I can't even enroll in a certificate program. I'm going to enroll with a different school, but it's not because Kaplan is a "bad" school or a "scam". Overall I have enjoyed my time with them.

Chamberofchills (Graduate) on November 13, 2010 (email verified)

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Graduated without a diploma I graduated with my BS in Criminal Justice w/ a concentration in Forensic Psych. I loved everything about it. I had went to a regular university college campus for 3 years, and wanted to try something challenging and more innovative, and this was definitely it. Overall, Kaplan’s instructors for this degree choice were very informative and I actually found the work to be more challenging than campus classes. This was 3 years ago. I had a great academic advisor (C. Multrie). However, it seems that Kaplan has a persistent issue with the financial aid department. It has happened to many students that attend and needs to be addressed by the Dept of Education. My last quarter, I was so happy to be graduating, and had my classes schedule. I received confirmation that my financial aid was received and everything seemed to be going as planned. However, when the quarter ended, I received a notice with an itemized statement that I owed $2000 and could not receive my diploma until I paid the money. I called financial aid, and they explained that my financial aid (loans and grants) were short by $2000, so Kaplan gave me a ‘loan’ of the $2000, and now I owe the college. I asked to see where I signed for the loan, but they could not provide a signature. Since they could provide no signature, and never notified me of this, I felt they could not hold me responsible. They told me since they could not provide a signature they would not charge interest, but are still charging me the money, withholding my diploma, and not releasing my transcripts. I have called the Department of Education and filed a complaint. Overall, I invested two-and- a-half years and over $30,000 into the degree program, and they are still withholding the diploma and transcripts it due to the dispute. All I can say is “be very weary of the financial aid department”.

Caweiss.carl (In Progress) on October 14, 2010 (email verified)

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Kaplan University rip-off!!! Vetrans Beware!!! I attended Kaplan U. for a whole year, and then out of the blue, they had all sorts of issues at Fin Aid. This department is a total failure. I had been told by enrollment that I had qualified for aid to accomplish an Associates in CJ. I had exactly 1/2 my credits towards that degree, when I was locked-out of classes, and no matter how many e-mails I sent (total of 130), they never could find the information. I was in contact with @ 10-15 different people at Fin Aid, and they did not even know eachother. Finally, when I threatend to go to the Department of Education with a formal complaint, I was told by the "Asst. Director of Student Relations", that all would be set straight. It is now 10 months since, I am already paying back my student loans for an education that is totally useless, and Kaplan keeps sending bills for all sorts of different amounts. One month its $500, the next its $1200, etc. I have told them that I am no longer enrolled, but they continue to call and harrass. STAY AWAY FROM THIS INSTITUTION. IT IS A FRAUD.

Ariyizzyjess (In Progress) on October 11, 2010

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ok program hate FA I am in my 2nd year at Kaplan and I love my academic advisor, she is great anytime I have a problem she is right there and i can always reach her, but Financial aid is a different subject 40-55 minute wait time, they have recently switched to a team approach which makes it 100 time worse I had to call 5 times to get paperwork submitted because every person I talked to told me something different it is crazy that every other department can function so well and fa is just obilivous to the needs of the students. I had to have my advisor escalate an issue with the department head to get any help with FA. they get you enrolled and thats it you dont get help from FA department after being enrolled they get their money and your just a number.

Anonymous (In Progress) on September 30, 2010 (email verified)

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Terrible Experience The classes are easy to use and get to but you dont learn anything. Every class is useless and no one listens to the teacher, all the students sit there and use the chat log to talk about stupid stuff that doesnt even involve the class. The classes last an hour and for every new class the teacher spends the first half hour reviewing what was talked about last class..After about a month or more of classes I stopped going because I wasnt learning anything and it was just getting ridiculous. The academic advisors could care less about your situation they just want you to keep going to class so you stay enrolled and feed them money. Then when you drop out of their school they send you some made up bill or random charges and fees and hound you for the money. There has to be better out there than this..Keep looking for other schools, beware of Kaplans tricks.

Anonymous (Graduate) on September 25, 2010 (email verified)

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Graduated and ZERO problems I recently finished my B.S. degree in Criminal Justice at Kaplan. I had ZERO problems with financial aid, counseling, classes or support. The degree is readily acceptable as a degree from an accredited institution. I would have continued on for my Masters degree at Kaplan but they did not offer the concentration I was looking for and the school is more expensive than others with comparable programs. That being said, I do not regret going to Kaplan for one minute. I applied at two brick and mortar schools for my Masters degree and was accepted at both. (One state school and one private school) When I told an admissions person at the state school that I had attended Kaplan he said, “That is a good school”. I have read all the negative reviews and all I can say is that I had a positive experience with Kaplan and I have heard nothing negative from other schools that have looked at my transcripts from Kaplan. If you do your research before applying and put effort into your classes you will not be disappointed. I think that most negative reviews are generated from people who did not expect the cost and did not put in effort into their classes. You definitely need to be motivated and self driven to do well in an on-line environment. If I had to make one negative comment about the school, I would say their admission standards need to be more stringent. I did feel there were some in the classes that did not belong. (Although I think that can be experienced at most schools) Absolutely no problems here!

Anonymous (In Progress) on September 22, 2010 (email verified)

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Eh... not much more to say Overall, I can say Kaplan is a decent school (not much more and not much less). They have many different classes to choose from when completing electives and I liked having these options. I do wish that Kaplan challenged me a bit more than it has. Yes, there were a few classes that I really had to concentrate; but I believe this more had to do with the teachers conducting the class. The course work was mediocre and I could usually get a paper done within 1 1/2hr and still get at least 95%. The other big issue I have with Kaplan is the use of quarter credits, instead of semester credits. For those of you that don't know the difference, don't me embarrassed because I didn't either. Basically, 5 quarter credit hours is equal to 3 semester credit hours (the majority of universities use semester credit hours). Kaplan charges $371/quarter credit, so each class costs MUCH more than any other school. University of Phoenix charges $365/credit and they use semester credits, which makes it much cheaper than Kaplan. Overall, I wouldn't recommend going to Kaplan. Either take your time at an actual brick and mortar school, or invest in another online school. My two year degree is not worth as much as it is costing me at Kaplan.

Anonymous (In Progress) on September 12, 2010

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Financial Aid Dept issues I had significant issues with Kaplan's Financial Aid Department. The first 2 years were supportive and enjoyable. When I entered my junior year I received no support from Academic Advisors or Financial Aid. Financial Aid department drops your calls after 15 minutes. I tried unsuccessfully for 90 minutes, 3 days to advise them of my course changes. I emailed them many times to get the payment resolved. Finally after a month it was adjusted. However, I am receiving phone calls that I am not paying on time. My question is how am I to pay when it is not set up correctly on the online payment system? I decided to change schools for the lack of support. I was recently advised of a "team" of advisors that will be working for me. If so, where are they? As with Financial Aid, I am unable to contact them on the phone. I am very displeased that my commitment to their college as an honor student was not returned with support. Basically, I figured out I was just a number.

Anonymous (In Progress) on August 19, 2010 (email verified)

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Waste of time I dropped out of Kaplan University after 2 weeks on attempting to take their online classes. What a waste of time! The teachers were hard to get a hold of, the hold for the financial aid department was ALWAYS at least 15 mins, I had no assigned Academic Advisor, etc. 2 weeks of class and they send me a bill for $2376.00 and are now hounding me for payment. When I dropped, I was told that the amount would be prorated, but this amount is roughly equal to 6 units. STUDENTS - BEWARE!

Mathisalisha (Graduate) on August 18, 2010

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We reap what we sow I must say that I have heard some very bad reviews about online colleges. I attended a community college which was okay, but I could not find the time to get to classes, as I am a mother of two. I signed up with the University of Phoenix and recieved my associated degree in Criminal justice and then transferred to Kaplan University to obtain my bachelor's degree. I must say that no matter where you go there will be problems with financial aide, academic advisors, and some professors. College is what you make it, and if you are not willing to work hard for the degree; don't blame anyone but yourselves. I have worked very hard and will let no one tell me that my degree is not worth the next students, neither should anyone else. As for getting scammed, if you don't have enough credits at the end of each quarter, your pell grant money will not be released, no matter how much you complain. I hear students say they have dropped classes, stopped going, or failed, but they still expect to recieve funds, why? If you are not working hard, learning ,and getting good grades-you don't need the money. For all those students who are working hard, keep up the good work!

Anonymous (Graduate) on July 23, 2010 (email verified)

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I wouldn't recommend Kaplan I attended Kaplan for 2 years and received my Associates in Criminal Justice. The school itself is ok and for the most part I had great teachers and my second advisor was awesome. When I first started I had an advisor that I could never get a hold of so I requested a new one & I received one within the next day. She was great. My issue was with the financial aid department. I could never get a hold of my financial aid advisor and when I could I was harassed for paper work that I sent in multiple times. The credits are ridiculously expensive and just not worth it. The school work was actually easy as pie and I graduated with honors. The problem I have is places are not wanting to hire those who have degrees online and since graduating in Dec. of 09 I still have no been able to find employment. I am going to continue to go for my Bachelors soon, but it will not be with Kaplan. If you do decide to attend I far warn you, if your not rich or receiving grants or scholarships be prepared to be paying out your butt for a while.

Anonymous (In Progress) on July 13, 2010 (email verified)

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Veterans Beware ***Veteran's...beware of Kaplan University, they will stoop as low as lie to a veteran just to make a quota.***

Imperatorpontifexmaximus (In Progress) on June 3, 2010 (email verified)

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Not bad. I honestly don't know what all the furor is about. Kaplan University is a business - they're a 'for profit' institution. Sure, Financial Aid is a pain, and it's difficult to get hold of your advisors at times; if you can't get hold of your specific Financial Aid officer or Advisor, you can speak to any other person in the specific department you're looking for. With so many students, do you honestly believe that your advisors are going to come to know you personally? As for the instructors... well, most of mine have been quite knowledgeable in the field of Criminal Justice - I have known several of them on a personal level, and - believe me - they are more than qualified to teach. You're only going to get out what you put in as far as instruction goes. I also resigned myself to the fact that college really doesn't teach you anything; you're simply given specific information and are expected to be able to utilize it in your career. I you can't take information and synthesize new ideas to serve your needs, then higher education isn't for you. Challenging or not, college/university degrees are required in many fields today. Might as well be Kaplan.

Anonymous (In Progress) on May 11, 2010

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Financial Aid Dept Misuses Funds I should have taken the advice of others when I read about the financial aid dept. I decided to sit out a term and I was told that I had to withdraw from the school completely. I received financial aid including loans and pell grants. The school was not on time with updating my info on disbursements until I sat on hold for 15 to 20 min before speaking with numerous reps. I found out that the school requested twice as much money but when I withdrew I was sent an outstanding bill for almost $2000. I was told that the system would be updated so my loans would cover it. They even deactivated my online account so I was unable to see the actual numbers. I requested a listing of what they received from loans/grants vs. what was credited to my account and I still haven't received anything but a bill. I would not recommend this school.

Anonymous (In Progress) on May 3, 2010 (email verified)

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Kaplan-dangerous for your future This is little more than a degree mill. They are cold hearted and after money only. Some of the faculty are OK, but the school is near evil and put me in debt for life. Find a public school if you want to go online for education; public universities are one quarter the cost and have five times the credibility. Kaplan an about 90 others have been black listed by major employers who will not provide tuition reimbursment for attendance. It is not out of reach to believe that some of the positive comments about Kaplan were written by their paid staff so they won't look so bad.

Anonymous (In Progress) on April 14, 2010 (email verified)

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I'M VERY HAPPY I'm in my first year at Kaplan, and I just love it. The professors, in my opinion, realy challenge us. The discussion boards are great, alot of good information going back and forth with the students and professors. I've noticed that most of the complaints are about FA, you are going to get that at any University. Stop crying and pay for your education. Nothing is free these days. Be happy that you have an education.

Anonymous (In Progress) on March 25, 2010 (email verified)

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FIN AID IS A FREAKING JOKE!!!! Omg where to start!!! I was pressured to enroll then they told me what to put on my FA forms now they will not accept them. I have faxed the same paper work to them over and over. But the tings they told me to put on my forms weren't correct. Now I'm blocked from my classes because of issues due to FA. I want to drop enrollment but they won't let me. Other then FA I love my advisors (well the female ones). The males I talked to didn't seem to want to help the females however where always right there to help me! I would NOT go here unless your military u will have problems find something better

Anonymous (Graduate) on March 7, 2010

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A good school I just graduated from Kaplan university 2 weeks ago, I have no problem, exept their financial aid department (mistakes have been made) but that is in every college not just Kaplan. I creently got a pay increase because of my degree. I thought the staff was really nice and helpful

My_pain_ur_pleasure (Graduate) on February 28, 2010

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Kaplan is a rip off! kaplan is a rip off. I was harrassed for three months not only at home, my cell phone and my place of employment. Most of the time 10 or more calls to each number every day. And this was behind some documentation they claimed they did not have and after explaining to please check your online records, they would apologize and call back. Secondly, I advised my academic and financial adviser that due to family circumstances, i would need to take a leave of absence for approx. 6 months and resume back at a later time. Well, i have had to hire an attorney because they are still charging me for classes that I have not signed up for on my student loan. So far, I have been billed for a total of 6 classes and have sent over 100 e-mails and left plenty of VM's.

Anonymous (In Progress) on February 26, 2010

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Good Support I am currently deployed to Iraq and am taking online courses with Kaplan University. I have read the interviews over and over about issues with the school. I'm sure Kaplan University is not the school for everyone, but I have had no issues with it. The instructors are very helpful when I have questions or concerns regarding assignments. They take into consideration my current location and busy schedule and are willing to work with me if assignments are late due to work related issues. I personally feel I made the right decision in choosing Kaplan University and would recommend people not read only the negative comments, but take their own lifestyles into consideration when researching KU among other schools.

Anonymous (In Progress) on February 16, 2010 (email verified)

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Please Read! I was speaking with a great admissions advisor for a few months and was stoked to be going to Kaplan University! That is until I stumbled upon this website. This seems like a MAJOR issue that needs to be resolved with the financial issues! Although the reviews about them practically forcing people into their school is bogus. I simply said I found a local school that provides online classes for a much more affordable rate and she was more concerned about me actually pursuing my goals and ambitions rather than trying to get me into Kaplan specifically. She seemed very happy for me that I found something I am interested in. She was a very quirky nice woman and I show thanks to her. I did forward the web link to her so she could see what is going on making the students upset and making Kaplan unapproachable to new peers. I hope it helps her bring these issues to an end. Best of luck everyone! :)

Anonymous (In Progress) on February 10, 2010 (email verified)

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I {WORK} AT KAPLAN I suppose it's best to comment since I WORK in the Graduate Admissions Department and know the inner dealings far better than anyone that has posted anything that I've read. For start, I've heard about issues with FA, but I know that steps have been made to improve that process, including switching to Direct Loans less than 2 months ago. If you're upset because you graduated and owe money, that was YOUR choice to get a loan - RIGHT? Did you think you were getting a free Masters? I mean, get real. Concerning your Academic Advisors, if they don't get back to you in a timely manner, get back with your Admissions Advisor. We are the ones who told you about the University and made the promises, so let us know that you are not getting the service that we promised you and we will mediate it. As far as COMMISSION is concerned, that person is obviously misinformed. There is NO COMMISSION in this job, but the salary is based on performance. True, there are some making 35K and others making over 100K. Concerning the cars in our parking lot - that is trivial and childish. I own a 2009 BMW X5 ... and I owned it before I even began working at Kaplan. Secondly, anyone who lives in S. Florida knows that this area is riddled with luxury cars, so that point has a mute purpose. And concerning a script that we follow? LOL!! The only people who have a script are the new hires, and that is to train them to ask the right questions. No successful senior advisor used a script. Can't have much of a CONVERSATION when reading from a script can you? Graduate Admissions Advisors MUST talk to you about your career to ensure we are putting you in the best program to help you get where you need to go. Other Universities will enroll you and THEN let you worry about your own future. We also tell you all that you need to know UPFRONT while other Universities will hit you with surprizes after they enroll you. We do not even enroll you if you give us an indication that you will not graduate - yes, we have the right to reject you as a student and have rejected students. You people who complain; seriously, Kaplan is probably not the right school for you. I have no problems with any of my students, and its policiy that Admissions Advisors stay in contact with their new students for at least the first 2 months now, AND we even travel to the graduations to meet our special students. How is that for support? Again, I work there. Do you REALLY think I would send my wife through the MSA program and my sister through the MSP and get another Masters myself (MBA) if the school sucked? Wow.

Oneuponyababe (Graduate) on February 2, 2010

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Very Poor Support Horrific student accounts/financial aid support Texts are very biased against traditional values and American capitalism. Overt support of Marxist and feminist views.

Anonymous (In Progress) on January 8, 2010 (email verified)

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No problems so far I am in the CJ program and have been in law enforcement in a state agency for 20 years. I am nearing retirement and thought I would finish my BS degree before I retire. I find the program to be spot on and the instructors all have real world experience. The text books are some of the same ones I used for promotional exams within my agency. The books are a combo. of hard copies electronic books.( I have only had one electronic book which I liked) You also have access to the UAB library on line or they will ship you a book for free if you need one. I have not had any problems with financial aid or support. I sent an e-mail to my advisor with a question and he called my house within 20 minutes even though I did not request a call back. I got my AAS degree in CJ in a brick and mortar school and I can tell you my teachers there had no experience and taught out of the book only. I definitely am learning more at Kaplan. The on-line environment is not for somebody who wants to just slide by and is not responsible. You need to be self motivated and take initiative. Again, I have had zero problems and speaking as a CJ professional from a large state LE agency I can tell you the instructors so far are some of the best I have ever had in school! The school is accredited and the degree is real. My agency requires an accredited school for tuition assistance and my course work was readily accepted.

Cement_shoes (In Progress) on December 6, 2009 (email verified)

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Never had a problem w/ Kaplan I admit, I was hesitant in the beginning and almost didn't continue with enrollment. Now, half way into my 1st year, I'm VERY happy that I continued with Kaplan. The staff and the instructors are AWESOME. My academic advisor always returns my emails, sometimes she'll even call me instead. My instructors have all been extremely helpful, respond to every email I send and encouraging us (students) to do our best. The work isn't easy, you really have to put forth the effort and not be a procrastinator. If you think an online school is easier than a traditional school, you are wrong - you will overwhelm yourself or flunk out in no time. Also, having been to both traditional college and now online, traditional is no better than online. I have learned more at Kaplan than I did at the traditional college. Kaplan has more weekly assignments than they had at the traditional college. Also, no dealing with immature teens who are loud and disruptive in the classroom. I think the people here complaining will complain no matter where they go to school.

Anonymous (In Progress) on November 16, 2009

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Pressure to enroll & Misinformation I spent 8 hours with an Admissions advisor going over my program, and was lied to about when classes started, as well as pressured to enroll immediately. When I explained that I needed 2 months to move and take care of personal issues I was experiencing, I asked for the next enrollment date. The admissions person and her supervisor refused to tell me the next date to enroll and proceeded to yell at me for "procrastinating,as you have your whole life" also calling me "demanding" for asking for the enrollment date and telling me that I needed to sign up immediately. He ended up hanging up on me and he was the supervisor. I felt like I was being sold a Sham-Wow, rather than an education. Initially they rold me classes started every 12 weeks, but they actually start monthy and the whole admissions department is on sales commission.BEWARE OF SALES PITCHES and LIES.

Narta11 (In Progress) on October 12, 2009

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Military Friendly First, I am in the Arizona Air National Guard and met a Kaplan representative during a school fair put on during drill weekend. The rep was very nice and encouraging. Out of all the other school being representative, Kaplan offered the most to us. Kaplan gives an awesome tuition discount for military members and their spouses not to mention waivers for other technical fees. I looked into it and compared other online schools and chose Kaplan based on this. It was worth it because I'm going half time and the Montgomery GI Bill more than covers it leaving me with a little extra money. In addition to accepting many of my community college credits, Kaplan transferred many of my military schools into general electives; which was appreciated especially after attending a challenging Air Force NCO Academy. I'm in my second 10 week session. I've been impressed with the technology and resources they provide such as writing workshops and math centers to assist. The website is very manageable and easy to use. I've been a law enforcement officer since 2001 and find the curriculum they provide current and relevant. Teachers are very knowledgeable and supportive. They offer many means of communication and in some cases provide their phone numbers in case there is an emergency. The only downside has been the finance department. There is a communication breakdown somewhere. I make payments on line and the online account reflects that. However, the bill collectors that call take their information from your adviser on unconfirmed classes. For example, I had mentioned to my adviser that I may be interested in taking two classes but had only signed up for one at the time. The bill collectors had recorded that I was taking two classes and wanted payment on them. They also didn't calculate discounts for military members. I finally had to argue with them and explain that the charges were not possible. I demanded a break down of all the charges since nothing was jibing with the tuition costs I was paying online. After they realized I was only doing one class at a time, they made the correction and laid off the telephone calls. Other than that gliche, I highly recommend this school to military members who are in law enforcement.

Anonymous (In Progress) on September 29, 2009 (email verified)

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Poor Customer Service I am currently enrolled in Kaplan University, I call the school for financial aid assistance or academic assistance, I am put on hold for over an hour and then get a disconnection. I leave a message with my advisers and no one ever calls you back. I have been only spoken to my academic & financial aid advisers one time since being enrolled. I send emails, I get no responses. Seems like Kaplan's philosophy is get them enrolled and then ignore them. I am sure if my tuition was not paid they would be calling me every hours. But when it comes to me needing them they just ignore. Kaplan your reputation is getting out that you are a poor school.

Sarahkenerson (In Progress) on August 16, 2009 (email verified)

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THANK YOU KAPLAN AS A MOTHER OF 3. A RECENT DIVORCE', AND RECIEVING MY H.S DIPLOMA ALMOST 10 YEARS AGO. I THOUGHT I COULD NEVER BE ABLE TO GO BACK TO SCHOOL. MANY QUESTIONS MAINLY ABOUT HOW I WOULD PAY FOR SUCH A NEEDED VENTURE POISONED MY BRAIN. KAPLAN HELPED ME GET A WONDERFUL AMOUNT OF FINANICAL AID, AND HELPED ME RECIEVE STUDANT LOANS SO THAT THERE IS NO OUT OF POCKET EXPENSES! THEY WERE HELPFUL, THOUROGH, AND PROFESSIONAL. THANK YOU KAPLAN FOR HELPING NOT ONLY MYSELF BUT FOR MY CHILDREN. I CAN BE A MOTHER AND BETTER OUR LIVES AT THE SAMETIME. MOMS, I HIGHLY SUGEST THIS ROUTE WHEN FURTHERING YOUR EDUCATION. IF IT'S POSSIBLE FOR ME, YOU CAN DO IT TOO!!!!!!!!

Firefly2089 (Graduate) on May 6, 2009

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KAPLAN A BIG SCAM DO GO TO THAT SCHOOL the school may be a good school but as soon as you graduate there is incemountable debt and the credits wont even tranfer to the next school so even if you do graduate you have to start over at the next college you go to and your in debt by a lot i went there for a year and i now owe 24,000 DOLLARS for a degree i cant even use. i was very ignorant for going to that school and i would advise others to pick a different school or youll get screwed over

Anonymous (In Progress) on May 5, 2009

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Awsome I am currently working towards my associates degree in the criminal justice program. So far all of the instructors and academic advisors have done nothing but help me ensure that I am successful. I know that the cost of tuition is expensive, but the military is paying for mine, so I having nothing to gripe about in that aspect. I dont understand why people are complaining about the cost...you fill out all of the paper work when you enroll, nothing is hidden. It's like anything else, you get out of it what you put in. If you do your work on time, instructors will work with you when you need assistance. Kaplan is a great school.

Anonymous (In Progress) on April 6, 2009

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DO NOT ATTEND THIS UNIVERSITY! When I first enrolled at Kaplan I neglected to research the school. This was the worst decision of my LIFE! At first I loved the flexibility of working on my courses when I had the time between working 2 jobs, and taking care of an newborn. Most of my instructors were wonderful, however there were many who did not provide any feedback or answer any questions I had. Once I reached my 400 level courses I felt completely on my own. All the instructors did was grade assignments with no guidance, feedback, or any form of interaction with the students. My financial aide advisor and academic advisor were changed so frequently I never knew who I needed to contact. When I did find out the name of the different indivual (almost every 6 weeks) I never received return phone calls or emails. I requested to take 2 terms off due to serious health problems I had and a death in the family. Instead of granting my request my advisor registered me for courses without my knowledge. So when I believed I did not have to attend courses due to my request for for two terms off due to extenuiating circumstances, I really failed courses. Placing me on academic dismissal, raising my out of pocket expense by 4 grand, and the university returned all of my grant money all the way back from 2006 to the government. I am currently fighting with the school, becuase they are now saying I owe them over 30,000 out of pccket because the retunred every single one of my grants, when I was a 4.0 student. They have no explaination to why they moneys were returned and will not help me find who needs to be contacted. This school is a rip off. Plus when I while researching graduate schools, none of them consider my degree credible enough to allow me to be considered for admission. If you plan on continue beyond a BS and expect grants and loans to help pay for you tuition DO NOT ATTEND KAPLAN.

Anonymous (Graduate) on March 28, 2009

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Kaplan Unv BACJ I am a student who has used Kaplan FA, I never had one issue. The department was kind, understanding and helpful. AS I am reading this, I think people forget that you are not getting a loan from Kaplan...you are getting it from a lender. Keep in mind that if you don't pay your bills on time...well that's what happens. Collection Departments are paid to round up unpaid bills. We all know we need to pay things on time...hence that's your own fault. I also used TA… I knew that Uncle Sam did not cover all of my schooling… and I knew I was responsible for making my unpaid amount on time. So did the others here! Drama… Drama …Drama! Most of my unit used Kaplan and no one had all this drams that I am reading. Kaplan is rated 1 on the military list for a reason!

Anonymous (In Progress) on March 25, 2009

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KAPLAN IS A WASTE OF TIME AND MONEY FINANCIAL AID SUCKS! they blocked my account even though i have completed all requirements needed. they kept telling me that i should not have any problems logging in but i still am not able to login. i have wasted my time waiting for my account and it has been 2 days now. this happens every semester. they suck! don't waste your time and money!!!

Miller40oz (In Progress) on March 24, 2009 (email verified)

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Accounts not set up for Military I started my C.J. degree with Kaplan University back in Nov of 2006 and I presently have two classes remaining to graduate with a BA in CJ. I truly like the idea of online education and distance learning. It has been very convenient in my life-style. I think that Kaplan's teachers are wonderful. The professors have good knowledge of the material and are very considerate of the fast paced life styles that many online students have. I have also had no problems with student advisors, however I have had many frustrations with the accounting department and the schools system of billing. I am enrolled as a military student so I receive GI Bill and Tuition assistance. Most military students understand that GI Bill payments are paid after the enrolled academic month. EX. I went full time for the month of Dec. I will then receive a payment in Jan. or Feb for Dec. Unfortunately all students sign a piece of paper that says the student is responsible for making payments. With that said, be prepared to have the phone ring off the hook every day until the accounts department receives their money. They do not care that the money from the GI Bill comes after the month of term. YOU WILL BE BLOCKED. If you do not have a credit card or some other way to pay, be prepared to be dis-enrolled. Also the school could care less about Tuition assistance be paid by your academic officer after the term The School does not send out a bill payment to the education officer for payment. My education officer must request the payment after the term and it takes sometimes weeks for this tuition payment to go through. ONCE again be prepared for endless phone calls from a computer saying that you owe money. I understand that the school needs the money, but the GI Bill and Tuition Assistance are not paid the way the University wants their money and I am stuck in the middle of it. I have always paid my bills to this university and have established a very good payment history with this school, but they could care less. It seems like this school only cares about money, BOTTOM LINE. I would recommend this school to those of you who are prepared to defend yourself every 10 weeks or at the beginning of a new term, but for those who would like to have things just run smoothly and let you focus on your classes and home life. This is not the school for you. You will get aggravated and loose motivation.

Saddleup126 (In Progress) on March 14, 2009 (email verified)

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Kaplan Is The Worst University Out There Kaplan sell themselves as top rate Higher Education. This is a LIE. They lead you to believe that you pell grants and loans are paying for your education, then charge tuition to you. When the bill is high enough they lock you out of classes and will not let you in or give you your transcripts without paying the high tuition bill they ran up without your knowledge. If you want a higher education DO NOT CHOOSE KAPLAN. STUDENTS BEWARE OF FRAUD. WE WILL BRING THEM DOWN IF WE UNITE.

Anonymous (In Progress) on February 23, 2009 (email verified)

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You get what you put into it... I have been a student at Kaplan since 2007. The first two terms were not very difficult. However, the work picks up after that short duration. I wouldn't encourage anyone to attend Kaplan if they are not capable of learning effectively on their own. It does take a lot discipline and can be just as stressful as a "land" university. I have had excellent professors. I truly cannot complain about that aspect. Many of my professors have been interesting, understanding, and appropriately challenging. I think they are far more interesting than the professors at my local university. This is due to their various backgrounds and locations. Some require a lot more work than others. I would not recommend this school for someone who dislikes writing since most of the course work consists of massive papers and active participation. Overall, the classroom experience has been excellent. I've only had one academic advisor throughout my time at Kaplan and she has been great. We communicate very well together and she returns my phone calls abruptly. However, the financial advisors are pretty awful. I have had a hard time with their team. The communication is poor and if you want something done, you really have to be on top of them. Honestly, I think their poor service is due to case overload. The technical services have been wonderful. I've had very little technical difficulties. In regards to the complaints that I have read, I have never received a phone call at an inappropriate time. Many people have complained about the tuition, but it is actually the same as many of the land universities that I had looked at. The only difference was that Kaplan includes book costs. I am actually saving money. Some say that Kaplan is a scam, but honestly, most colleges are. Receiving an education is expensive no matter what.

Anonymous (In Progress) on February 20, 2009

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Thieves These people are thieves. I was about to enroll in the criminal justice program January of 2009, but my mom had a bad feeling about the school. What did you know she was right. Now I’m battling them 2 months in the making for a refund of my money. I’ve been given the run around, the opps we lost connection, I can’t hear you, the just plain rude hang up and they’ve even given me nonexistent phone numbers. I’ve called my advisor and left several messages in which he never returned. Save your money and go else where. This school from what I’ve heard isn’t really accredited by the California Bar and is in for the money. So my advice is to not attended.

Voyager0347 (Graduate) on February 4, 2009 (email verified)

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Pay Up I would like to contribute to this review on Kaplan. I have found the professors and the material very educational and rewarding. I have had the opportunity over the years to take classes in the traditional classroom environment and now on line. I don't see much difference except now I can attend when it is convenient for me. I am sorry but I don't have to be face to face with someone in order to learn. It not only has allowed me to work full time but has also allowed me to get an education not to mention all the money I have saved on gas to get back and forth. If your complaint is about the money you borrowed you need to read your contract a little closer. The money you borrowed is from some sort of lending institution not the school. Maybe this is why you didn't succeed here at Kaplan maybe because you weren't smart enough to begin with allowing yourself to sign something before you took the time to read it. Or maybe you didn't qualify for a scholarship like myself. But for whatever the reason I am sure your complaints are legit. If you miss the classroom experience and interaction I suggest you enroll in a school close to home so you can make friends and have that traditional classroom experience. Good Luck.

I_DO_BE (In Progress) on January 27, 2009 (email verified)

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Another College Regret Try to recieve your Degree on Line with the programs, promises of those who represent a fallacy of words. I too was in my second quarter and became ill with West Nile. The choice I took was to pull from the University and take care of my health. Kaplan was unconcerned, insensitive, non-responsive to what I needed to get back on track. Now I have recieved a BILL for CITI Bank for a loan that I was told I didn't need but that I had to apply for it if I ran short of funds. That did not make sense to me, I asked many questions and still was informed that I had to for my enrollment. I did. Now i am recieving a Bill from Citi Bank with there responce inquire with student accounts at Kaplan. I can not get a responce from KAPLAN on anything. My student account shows nothing of recieving funds from Citi Bank as to date. All I would like is to have a responce from some one. I can not get a hard copy/email of my final grades, my account copy/email of funds recieved, NOTHING! What would they do if all the law students and tax lawyers checked into this college, maybe people could get their answers. I will not give up until I have my answers. THe question to you my friend "Why would you go to a University like Kaplan for your education?"

Anonymous (In Progress) on December 11, 2008 (email verified)

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terrible! Kaplan University is terrible!s, Instructors do not answer emails with questions regarding projects, seminars, explanations..ANYTHING during the whole term. Customer service are terrible!, academic advising department treat with ZERO respect, make fun of you on the phone, and with "sarcastic comments". I wam in the middle of a class... trying to drop Kaplan but once y ou there... you are stuck in this terrible institution.!!!!!!!!!!!!

Kristabiffle (In Progress) on December 5, 2008 (email verified)

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Kaplan is terrific! After reading all of the reviews, I am amused at all of the negativity from past and present students. First, let me start off my saying that with an online school (any online school) -- you have the added challenge of not being able to interact face to face with your advisors, be it academic or financial aid. I am in my 3rd term with Kaplan and have had the same academic advisor. She is terrific. If you are having problems with your advisor, ask to be reassigned!If you aren't getting answers from financial aid, your academic advisor can help you get in touch with the right people. I will agree that the response time from the financial aid office leaves a lot to be desired and they do not do a terrific job at informing people of their total tuition costs. You do have to do a lot of your own homework to figure out what your financial aid awards will cover. Keep in mind that while their tuition my seem very high as compared to other schools -- all of your materials are included in your tuition. Add the cost of books to tuition at other schools and you will see it may be very comparable to Kaplan. The instructors are terrific and they are professionals working in the field who bring real world experience into our seminars. Granted, due to the non existent admissions criteria, you will have a lot of people that impact your experience with irrelevant questions or conversations during seminar. This does get better as you proceed into your higher level classes as most of those people have dropped out by then. In the end, you get what you pay for. Kaplan is a fully accredited school so people who have posted that it is not or is only recognized in certain states should reveiw what that actually means. Kaplan is not for everyone, but for me I know I made the right choice.

K_thornburg (Graduate) on December 4, 2008 (email verified)

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Beware of tuition costs! The classes, the work, and the teachers were all wonderful. I did not have any problems whatsoever with that aspect of Kaplan. I did the 2+2 program, where I obtained my Associates in Criminal Justice first, then they applied those courses to my Bachelor's in Criminal Justice. It took me 4 years total to finish. Basically, it is an accelerated course, because you don't really get any sugstantial time off. I was told I couldn't 'take a break' because it would set me back in regards to financial aid and my status as a student! But I moved through it. When I first started, we had 4 quarters, basically, with about 2 weeks in between each quarter. Toward the end, it went to mini sessions and only a week in between! I was definitely BURNED OUT when i finished, but I was glad that I finally accomplished something in my life. While attending, I was awarded full financial aid. My first mistake was not looking into the actual tuition costs. I didn't compare it with regular colleges or universities, so I didn't think anything until a year after I graduated and my forbearance/deferments were up and I had to start paying back...OH MY GOSH! My total bill was $48K, and with interest, by the time I'm done paying that back, i will have paid over $90K!!!! AND, even though I consolidated all the different loans, the lowest I could get my monthly payments is $259! I was paying $317 a month, but recently called and got on the graduated payment, and although it went down, i really cannot believe I am paying $259 a month! My brother went to a full on state university for 5 years, obtained his bachelor's degree and had half the tuition i had, and his graduated payments started at $50 a month, and now he pays about $100. I KNOW and am fully aware that I have to pay this back, and I am, but honestly, had i known what the cost was going to be, i would NOT have obtained my degree through Kaplan. It simply is not worth it. and now, i am seriously struggling to get by because of the size of my student loan payment! I have a great job with pretty good pay, but this is just eating my lunch...literally! ALL IN ALL, do your homework on the tuition. I do not think it will be worth it in the long run, and I'm sure there are other online, fully accredited schools that cost way less.

Anonymous (Graduate) on November 21, 2008 (email verified)

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Wonderful school. I just finished by Bachelor's degree in Criminal Justice (this month). The teachers were outstanding. Many work in the field that they are teaching in and bring a lot of experience and knowledge to the classes they teach. I started in Jan. 2007 and in all that time, I had 1 e-book in a class. All of the other books were shipped to my home. I will grant that the financial aid department leaves a lot to be desired. Even though you can go in and look at your account ledger, it can be confusing. When Kaplan switched to their new format, it made things a little easier, but there are still a few things that can confuse you if you don't take the time to look at the ledgers. The technology that they use is wonderful. I am going on to another university for my Master's degree and they don't "accept" Windows Vista written papers without modification. Kaplan does. If you think that Kaplan has poor technological support and their website is bad, go look at some of the other schools out there. The classwork (papers and tests) are equal to or in some cases, surpass those of traditional universities, which I have been to. You will only get out what you put in. If you aren't willing to work hard and be patient with those who are there to help you, it can make for a bad experience. Thank you.

Luther.long (In Progress) on October 8, 2008 (email verified)

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Is it You or the School?: Think About It My name is Luther and I'm a student currently attending Kaplan University in the Criminal Justice BS program. First and foremost, anyone who does not want to learn nor have the ambition and motivation to drive themselves to complete his studies should stay away from online schools. These types of schools are for the self-motivating person. A bad experience is usually associated with students not doing their job, which is learning. The materials are FREE; it is included with the tuition. Can't say that about many schools. The vast amounts of information which the university utilizes to ASSIST me, the student, with my learning is substantial. More than enough information is provided for me to be successful in my studies. If I fail, it is because I didn't apply myself. After all, this is COLLEGE, not high school. No one is going to make sure I do my work, but Kaplan does provide frequent reviews of my progress. The amount of knowledge that the instructors have is great. Every single instructor that has taught my assigned classes had a masters in his respected field AND was working in the field at the time the class was being taught. When I need information on a topic that I am having trouble, the instructor is there help me out. Don't be confused about this, though. I am taking online courses. There is a timeframe for contacting the instructors, as is every educational institute I've attended,and it's usually online. So if online communication is a problem, don't attend online college courses. The institution has everything that is needed for a student to succeed. Writing labs and math labs are available to all who wish to attend, and it's all free. Kaplan's tutoring is among the very best in the nation. Don't believe, then look into this url: http://www.kaptest.com. This school is renown for tutoring students of all ages and school levels. Once again, anyone who does not want to learn nor have the ambition and motivation to drive themselves to complete his studies should stay away from online schools. Chances are the failure would have been met in a traditional learning environment. I have been to three different universites and have experience all three colleges' online program. I have to admit that Kaplan University has the best user friendly interface. I never lost myself on their platform. If there was ever a technical issue, it was quickly corrected. Overall, the materials are great, the teachers are an asset, and the institution is one of the best I've experienced. Since this is an online school, there is no need physical need to go to the class. Although, seminars, online, real-time class meetings, are incorporated into almost every week of every class. The ratings which the students give seem to be a direct reflection of how motivated the person was in his studies. You get what you put into it. Give crap, get crap. Give best, the sky's the limit.

Anonymous (In Progress) on May 20, 2008 (email verified)

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Kaplan no different than Brick and Mortar I went to a "Brick and Mortar" college out of state and have found that Kaplan's admissions/tuition/cost to be very similar to that. Expensive and not student friendly! Having said that, I learned a great deal at Kaplan and am continuing to pursue my degree. I have taken two semesters so far and found that the instructors and course material to be better than the Brick and Mortar school I went to. I had one instructor in college (Brick and Mortar) that wrote the calculus book we were using, charged $100 for the thing and we never worked out of it. At least with Kaplan, the course material coincides with the course and the instructors work out of it. Overall, I would say that Kaplan is expensive, the instructors knowledge and student care excellent, the course material above good, but not excellent, and ability to be flexible while learning priceless.

Gandmsmith (In Progress) on May 17, 2008 (email verified)

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Make sure you know EVERYTHING before signing on! In all fairness, Kaplan has the best technology available to students in online class room environments and the materials that are provided are awesome. Unfortunately, the instructors are teaching to many classes at one time and are unable to keep up with discussion boards and grades, the price for tuition is over the top and not worth the value plus that fact that your financial aid will not pay for all of this - or anywhere near all fo this unless your numbers are near 0 at what your expected contribution is and the quality of support is very disapointing. Bottom line is that they want your money and after experiencing other online universities, most of us after taking a tour of the classroom are very excited about a possible great experience. My academic advisor did not apply transfer credits appropriately which kept me from taking essential electives for my degree because it did not show that I had already taken the prerequisits due to the application of prior credits. After two weeks of unanswered phone calls and emails - he called me and did not even have the correct information of my status or really who he was talking to. My financial advisor neglected to let me know that I was going to pay much more then originaly expected after financial aid. I found out after getting a notice that I was $510.00 behind and was due to pay another $200.00 per month that I had not agreed to for the next 6 months. In addition to all of this, after I finally got a response about my request to withdraw due to my obvious issues, they added on another $100.00 administrative fee and then delayed a financial aid clearance letter so that I could start the next term at a much better university. No phone calls back is something a student can expect unless they want more money. I just received a letter in the mail letting me know that tuition is going up once again. You can not put a price on a good education. But you can go into a situation with enough knowledge to protect yourself so please consider other options and read reviews from different areas before making this university your final choice. Trust me - you will be grateful that you took the time to double check your decisions and financialy protect yourself. Take it from someone who learned the hard way. Good luck with your future!

Angelmcsweetums (In Progress) on May 7, 2008 (email verified)

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CJ /IT major says give it a try really!!! I have been attending Kaplan for a year now, and they have done nothing but helped me and the people in my classes whenever they needed it. I have maintained a 4.0 until this semesster and I want to let everyone know that Ihave books, real ones there are only some classes that require online books that are covered with your tuition because tht's how the course is set up. I love it so far. I read all the reviews and honestly by the end of it I didn't want to stop going to Kaplan I just wanted to get all the complainer's together and slap them so hard that they could MAYBE wake up and see that this college is just like anyother college. Kaplan is here to help,and if you didn't get help from this collge well then sorry you are just made to be some bunghole that complains allthe time, but don't try and waist our time with your crap. And the person about the clas action suit, please, I went to Everst college which had te class action suit against it, this is NOTHING like that. Kaplan is acredited, and you WILL get an education here. Goodluck. J

Misspeanut722 (In Progress) on May 6, 2008 (email verified)

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Where Do I Begin?!?! Kaplan keeps students completely in the dark about the financial aid/grant/loan/tuition process, hands down. Questions and calls to advisors go unanswered and never get returned. I was 3 weeks into a course and all of a sudden my advisor W/O NOTIFYING ME adds me to another class and drops me from the 1st so I'm automatically 3 weeks behind. The professor, Mrs. Manning, very kindly tried to help me catch up but by then it was completely of no use, and secondly the books and materials for the course weren't even in my possession as class had already begun 3 weeks earlier. The cost is OUTLANDISH, people. The professors are wonderful, the curriculumn and assignments are great; however, the financial aid office and most any other office there completely sucks. I dropped out to pursue my degree at a "real" campus-based school.

HOVIK4876 (In Progress) on April 21, 2008

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JUST KEEPS GETTING WORSE!! BEING A NONTRADITIONAL STUDENT LOOKING TO FINISH A BACHELORS DEGREE WHILE WORKING FULL TIME, I THOUGHT ONLINE SCHOOL WOULD BE ADVANTAGEOUS TO ME. THE GENTELMAN IN ADMISSIONS THAT I WORKED WITH, DEREK SCOTT, WAS NOTHING SHORT OF AMAZING. I WAS NEVER REALLY MADE CLEAR HOW MUCH THE SCHOOL COSTS...ITS UNGODLY EXPENSIVE! THEY AUTOMATICALLY ENROLLED ME FOR 10 CREDITS WHICH TURNS OUT TO BE NOT FULL TIME, SO NOW I HAVE TO BATTLE TO GET HEALTH INSURANCE. I PAID **$500+** EACH MO, AND GOT A CALL THAT I WAS $1500 BEHIND! I ASKED WHY THEY MADE MY MONTHLY PAYMENTS AS SUCH IF IT DIDNT COVER EVERYTHING, THEY TOLD ME THAT I WAS TO FIGURE IT OUT MYSELF. YOU CALL AND CALL AND GET VIRTUALLY NOWHERE. YOU DO NOT GET PROMPT RESPONSE FROM ANYONE. THE ONLINE CLASSES WERE SET UP NICELY AND WERE QUITE CONVENIENT, BUT IT IS SOOO NOT WORTH THE PRICE AND DIFFICULTIES I HAVE SINCE EXPERIENCED. I DECIDED AFTER 3 TERMS TO LEAVE THE SCHOOL...2 TERMS LATER, THEY STILL HAVE ME ENROLLED BECAUSE THE "HEAD ADVISOR" KEEPS SCHEDULING MY EXIT INTERVIEW, THEN NEVER CALLS!! I CAN'T EVEN BEGIN TO EXPRESS MY REGRET FOR CHOOSING THIS SCHOOL. I AM WRITING A REVIEW IN HOPES THAT OTHERS DO NOT FALL INTO THE TRAP THAT I DID. DO A LOT OF RESEARCH!! THIS IS NOT THE RIGHT SCHOOL FOR MANY MANY PEOPLE!!

Anonymous (In Progress) on March 29, 2008 (email verified)

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Kaplan-So-So This is my first term at kaplan. I have never done online classes before, so I have nothing to compare to. But so far, I am not real happy with one of my professors, I don't even know if they are real professors. The seminars I attend are more like a bull session than a class. We hardly ever discuss the weeks chapter. I find no point in them, really. I don't care that student A is not feeling well, or student B is haveing car trouble, I have enough troubles of my own. I don't bring them to the seminar. The financial Aid office leaves something to be desired. I keep getting calls from them, and when I try to call back, no answer. I received student loans from citibank, first disbursement was supposed to be 3/17, then it was changed to 3/ 27, still no disbursement. Don't understand what is going on there. If I knew it was going to be this uneducating, I would have continued with brick and mortar.

Anonymous (In Progress) on January 22, 2008 (email verified)

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Kaplan I only went to Kaplan for two terms and was very unhappy with it.It was very expensive and it seemed like they just kept trying to find ways to get me to have to pay more.I always felt admissions was more interested in getting my money than helping me further my education. I did not like any of the teachers.They always seemed unprepared and did not try to use the four hour class time to its advantage.I did not learn anything in my CJ class because the teacher wanted us to spend more time writing a presentation on ourselves. I will never regret not going back there.

Anonymous (Graduate) on January 2, 2008

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I'm well on my way! I decided to go school online when I started working full time, I elected to go to Kaplan because they are accredited and my fiance had a great experience with them studying for his MCAT to get into Medical School. I finished my Associates in Applied Science in Criminal Justice and am working on Bachelors Degree, I've been a student at Kaplan for 8 terms now and have not had a problem. I saw someone posted that they got Ebooks? I have always gotten text books in the mail and also they are real books used by local colleges and universities as well so I was able to sell them afterwards for a good buck. I've also had an awesome academic adviser who always gave me a call back, I did have an issue with financial aid when I first started it but they straightened it out right away. The class room is easy to read and respond in, it's very similar to a forum format but way easier to read and has tabs on the side for easy navigation and Seminar is set up like a chat room, so it's easy. I've had a great experience thus far with teachers, they are challenging but help you if you need it, they also constantly update methods to give the students more information regarding topics. I have to say that Kaplan is a great school, I'm also part of the American Criminal Justice Association/ Lambda Alpha Epsilon, Kappa Alpha Phi Chapter through Kaplan and am a member of Alpha Beta Kappa national academic honor society through Kaplan as well. I guess your experience depends on whether you want to learn and earn your good grades and have a career or you want to have an easy A and not put for any effort.

Anonymous (In Progress) on October 28, 2007

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kaplan sucks Kaplan university as fine as far as the teachers, but the admissions and other dept. need to go take some customer classes, they are rude and they seem like all they really want is your money,they could care less if you have problems. then comes the books , i have one class right now in this term where we hardly ever even use our book, but i'm stuck paying for it in the end, some of the work givien is really quite agrivating considering that it isn't helping me with my major at all. i wish that i never enrolled at kapln online university

MariannaApril (In Progress) on July 17, 2007 (email verified)

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Kaplan University Sucks Kaplan University is soooo expensive and people who should be there for you (like advisor) NEVER THERE!I found classes are very convenient and easy, but sometimes seem like teachers dont care if you have a question about the material, and they probably feel because some of us 1000 s of miles away that we are not that important. I would recomend stay on campus colleges unless you dont have time and need to be home.

Kimriddle (In Progress) on April 26, 2007 (email verified)

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I love Kaplan I was first a student at University of Phoenix. I was unhappy there so decided to switch to Kaplan. I really love it. I am on my 4th term at Kaplan. The teachers are great. They are really concerned with every student. The councelors are also great too. I highly recommend this university for anyone wanted an online education.

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