Kaplan University Reviews


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Pressure to enroll & Misinformation

Criminal Justice
Reviewer: Anonymous (Degree In Progress) on November 16, 2009

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I spent 8 hours with an Admissions advisor going over my program, and was lied to about when classes started, as well as pressured to enroll immediately.  When I explained that I needed 2 months to move and take care of personal issues I was experiencing, I asked for the next enrollment date.  The admissions person and her supervisor refused to tell me the next date to enroll and proceeded to yell at me for "procrastinating,as you have your whole life" also calling me "demanding" for asking for the enrollment date and telling me that I needed to sign up immediately.  He ended up hanging up on me and he was the supervisor.  I felt like I was being sold a Sham-Wow, rather than an education.  Initially they rold me classes started every 12 weeks, but they actually start monthy and the whole admissions department is on sales commission.BEWARE OF SALES PITCHES and LIES.

Complaint

Business Administration
Reviewer: bibooth (Graduate) on November 15, 2009

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Have an issue with Kaplan. I finished my Bachelor in Science in Health Administration. PEOPLE, BE CAREFUL WITH FINANCIAL AID!!
My academic advisor "advised" me to take an extra course so I can finish earlier, he told me to talk to financial advisor which I did. I took the course and now I find out that I ow...e Kaplan 2550 for this course, because now they claim that financial aid didn't cover it. So guess what.. now they don't want to release my certification and my transcripts. I spoke to my Financial Advisor last Tuesday and still nothing is done to fix the situation. In addition to that it's almost impossible to get to their supervisors, I tried so many times to get to this guy supervisor, but they are a gate keepers.

Would not do it again

Information Technology
Reviewer: Anonymous (Degree In Progress) on November 15, 2009

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This university is not worth the money.  I am most disappointed in my academic advisor who has been almost incapable of returning important phone calls or emails.  I have had to hunt her down at every turn.  The financial aid department has been confusing, difficult to reach, and generally avoided direct questions.  I have decided to withdraw from the university - I have made all A's so it's not a question of sour grapes.  I will not throw good money after bad and consider enrolling at Kaplan to be the worst mistake of my life.

Highly Recommend!!

Legal Studies
Reviewer: aprilsmith96 (Degree In Progress) on November 9, 2009

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I am enrolled in the Legal Studies Department. I have loved every day of my enrollment. This is my last year with Kaplan. This program is so nice. I can see on my homepage what will be expected from me for the next 10 weeks for the class. The seminars are great. You can hear your teacher speak to you and replay it if need be. I can honestly say that every single one of my teachers have been great. They always get back to me if I need help. I have been assigned to a really good adviser. His name is Denise Munro. I would suggest asking for him. In my previous college I attended I ended up taking too many extra classes because my adviser told me to sign up for classes that were not transferable. Denise has been great! If you are a self motivated person this school will educate you!! It is set up were one takes a couple classes for ten weeks and have one week off.(actually you really go for 9 weeks and get 2 weeks off since the last week nothing is graded) My seminars are usually on Wend. and Thurs. for an hour at night. Other than that I am able to do my work when I want. However, there are weekly time lines that ones work is due.

Bad Fin Aid Dept

Buisness administration
Reviewer: Anonymous (Degree In Progress) on November 4, 2009

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In my fourth term. I have one year left to finish my associates in business adminiatration. My experience so far has been mediocre. I have had multiple run ins with financial aid. All have been supposedly resolved but they took several months of headaches, phone call and bills to resolve. Fina aid is very difficult to contact. My advisor is great. Some teachers seem like they are not professional.

I just hope I can do something with this degree and by the time I graduate I will owe over 20k in student loans.

Excited about Kaplan

Human Services
Reviewer: Anonymous (Degree In Progress) on November 1, 2009

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Did you know that advisors at Kaplan have to go thru a 33 page script to get you enrolled? They make you talk about your goals, and dreams and their job is to sell you a dream. They make you think of the outcome, but they leave out the debt that you will have. 
Did you know that as long as you approve your funding, which is very deceiving, you are "recommended"? There is no criteria to get into Kaplan, except to have a HS or GED diploma. They say its not an open enrollment school, but they enroll anyone that has the "tuition deposit", which is just $70 right now. If you have prior college, you are in! If you don't, then you take a "common sense"  quiz. If you fail it, you can take it again. So much for having quality students. 

Admissions reps have to enroll anywhere from 3-8 students per month. It doesn't sound like a lot, but when you have 2500 reps fighting for the same business, you are talking a lot of students. And they have 14 different enrollment dates per year. 

This is definitely a GREAT for profit university- Great for the people that run it. At $63,000 for a Bachelor's degree:
If we just use the lower goal of 3 enrollments per term, for each enrolled student that graduates Kaplan makes per term $472,500,000. Multiply that by 14 terms in a year...

You should go to the parking lot at their Fort Lauderdale location...BMW's, Mercedes, Porches..you name it. And the advisors walk around with Gucci purses, belts etc. And all this money comes from the government! and you get to pay it back. How do you like that now?

My own experience

Communications
Reviewer: timothy.r.berman (Degree In Progress) on October 30, 2009

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Kaplan is really good. It is like any school that you are looking into. The only advice I will give is this: 

Check out your options, find out what you are willing to personally commit to. Any school you attend, there are going to be challenges with enrollment, challenges with Financial Aid, challenges with the course work, etc. 

Stay on top of things. 

My own personal experience is with the Financial Aid department. I recently got hit with a $1,338.81 bill 1 week before the end of my term. This is because I had taken on a third additional class. 

Here is what is important and what I did. 

1) Whenever you talk with someone, write down their name, extension, the date and time you called. Keep a log of every time you speak with someone because of a need that they contacted you about, and a need that you have to call them about. 

2) Make sure you understand exactly what they are saying. Ask specific questions, if they are not wanting to help you, ask to speak with a supervisor, you have that right. 

3) If you have to escalate, remain as professional and respectful as you possibly can. 

Now, regarding my situation - I had a significant change between my 2007 and 2008 tax year. I made more money in 2008 than I had in 2007. Therefore, I legitimately did not receive any federal pell grant. Had I qualified for the Federal Pell grant, I would have not had any issue. After this was explained to me, and I understood, my issue was not in the reason why I owed the money, but the way a Financial Aid representative communicated to me that there were enough funds available for me to take on the third additional class. There was no discussion as to any possible changes, any possible aspect that my verification had not gone through yet and that his decision was based on information he had and that if something changes, I may be held financially responsible. 

After speaking with my financial aid advisor, academic advisor and my admissions advisor, this issue was escalated. End result, Kaplan paid the amount I owed because of what was initially communicated with me. All involved understood where I was coming from, and took the time to listen to my concerns. 

Outside of this, I have some good classes, classmates, the instructors are very good (and for those who do not know, some instructors actually teach at real universities as well and have some good education backing them up). 

Again, check out all your options, make sure you are very clear on what you want to do, what it is going to cost and get all your information and questions specifically resolved and in order.

Cost of Convenience

Information Technology
Reviewer: ritterml (Degree In Progress) on October 29, 2009

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I enrolled in KU because I have a BA in Psychology and wanted to change careers. KU offered a BS in IT in Web Multimedia and Animation. It is not the most challenging coursework. I could have gone through a traditional design or IT program and received the deeper artistic or technical training. The convenience of the courses and the relevance of the material are worth it to me. I needed the structure this program provides.

For technical degree / certification, I recommend going through each cert. program on your own if you are good at that. Sure is less expensive! (BTW, KU offers a certificate program too, but I'm not in a place to comment on it).

I'm sticking it out because I made the commitment. Courses seem to be more rewarding if I put more into it. It's an expensive option, but will pay off for me in a few years' work.

Kaplan University-Excellent

Information Technology
Reviewer: jd.cook (Degree In Progress) on October 18, 2009

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I find the courses challenging, the professors are knowledgeable and accessible, and my advisor is always prompt in responding to my inquiries and often calls just to check on me. I have little contact with the financial department at Kaplan because there is no need, they have been extremely helpful with my student loans, and I pay my part of the tuition on time each month and have no problems.  Books are included in the tuition and are mailed to me the week before classes start. These books are new in the wrapper and are the latest versions containing current material. The web site is always up and running and I love the class room interface. I attend a live class every week and interact with the other students and the instructor. Tutoring sessions are available, I have access to the University of Alabama online library, and professors have regular office hours and are available to chat with you on AIM or talk live via online conferencing.
As a business professional that travels three weeks out of the month, I needed the convenience of an online education.  If you are serious about earning your college degree online, look no further than Kaplan University!

False Advertising

Law and Criminal Justice::Paralegal
Reviewer: Anonymous (Degree In Progress) on October 17, 2009

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Kaplan,
  I am in the AS of Criminal Justice. The professor in the class is great! The rest of the staff is as follows:
1. Enrollment Advisor- Lies to you just to make the college and himself a paycheck. Lied to me about Chp 33 Funding. I was told by him that I would have "no out of pocket" expenses. I do and he is not being suspended for lying to me.
2. Academic Advisor- Thought she was good but when she contacts you she insists that taping the conversation is required, Not true! She is not professional and calls when she feels like it! 
3. Financial Advisor- Biggest joke of them all. Has NO people skills what so ever! 
4. Dean of Students_ Another waste of time. Says he will help you and does nothing to change the mistakes that staff people made
5. Chair Person- Another piece of work! She doesn't know her a#$ for her elbow. Terrible people skills

So, as you can see, I am not happy with Kaplan and you must be very careful before you apply to this college. If you like headaches and anger issues, come here. If you want a peaceful education, looks else where.

Kaplan University

Information Technology
Reviewer: Anonymous (Degree In Progress) on October 14, 2009

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I am in my fourth term at Kaplan for a Bachelors of Science in IT. I have a pretty good average, about a 3.7 right now. Sometimes I wonder if the teachers are just giving me good grades, but I've always been rather smart. I find the material challenging sometimes, but some of it throws me off. However, I think it is perfect for Computer Programming. I don't think I would be able to teach myself this type of material, as I have tried when learning HTML from W3C. Also, speaking with anyone is always a challenge, but I think you will have that anywhere. It is expensive, but when I think about the fact that my local community college only offers an associates, it seems like a good option.

I Love It!!!

Legal Studies
Reviewer: educatedbeauty77 (Degree In Progress) on October 13, 2009

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I have just completed my first term at Kaplan and couldn't be happier. I loved my instructors and I learned a lot in class. For those having Financial Aid problems, those things happen at any school. I know this first-hand. You have the responsibility for staying on top of things and making sure all of your paperwork and other financial aid requirements are in order. That's exactly what I did to make sure I received my educational expense stipend. In the paperwork you sign when you enroll it tells you that it's your responsibility and that you will not receive a stipend unless you request that the unused financial aid be sent to you. Of course they're gonna get on your case if your account is past due, just like any other school or business or creditor for that matter. An education costs money nowadays so please stop looking surprised when they call you to pay what you owe. If you don't have the discipline to stay on top of your affairs, then don't go here. Slacking will not be tolerated!!!

I do not recommend this university!

Legal Studies
Reviewer: BashersGirl (Degree In Progress) on October 13, 2009

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I do not attend Kaplan, and I can firmly say that I will not! Upon considering attending this school I clicked onto one of the live chat session things to ask a simple question, "how do I go about finding out if I qualify for any type of student grant?" The guy I spoke to called himself Steve Ukazim and he was really unprofessional and at times borderline offensive. He did not answer my question at first, he just kept referring to loans. He misspelled words, and his grammar was horrible. He even abbreviated 'please' as "plz!" I'm sorry, but I do not feel comfortable discussing my future with people who are not professional! He also implied ignorance on my part by telling me he didn't see how I could expect to attend college without loans and when I said I didn't know whether or not I could afford to pay off the loans he said "well Kaplan isn't full of rich kids and college isn't for everybody... I know of 60,000 students here who do it..." Are you kidding me? When I told him that he was coming off offensively and 'implied ignorance' he said he "never impaled anything" and didn't want to "waist" my time... IMPALED? WAIST? This guy seriously didn't know what he was talking about, first of all he never stabbed me with anything, so no he didn't i-m-p-a-l-e me and he meant waste not W-A-I-S-T!!! The way I see it, if I cannot trust this university to put the time and effort into educating their employees on how to serve potential students I CANNOT trust them to take my education and future seriously either.

Military Friendly

Criminal Justice
Reviewer: narta11 (Degree In Progress) on October 12, 2009

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First, I am in the Arizona Air National Guard and met a Kaplan representative during a school fair put on during drill weekend. The rep was very nice and encouraging. Out of all the other school being representative, Kaplan offered the most to us. 

Kaplan gives an awesome tuition discount for military members and their spouses not to mention waivers for other technical fees. I looked into it and compared other online schools and chose Kaplan based on this. It was worth it because I'm going half time and the Montgomery GI Bill more than covers it leaving me with a little extra money. 

In addition to accepting many of my community college credits, Kaplan transferred many of my military schools into general electives; which was appreciated especially after attending a challenging Air Force NCO Academy. 
 
I'm in my second 10 week session. I've been impressed with the technology and resources they provide such as writing workshops and math centers to assist. The website is very manageable and easy to use.

I've been a law enforcement officer since 2001 and find the curriculum they provide current and relevant. 

Teachers are very knowledgeable and supportive. They offer many means of communication and in some cases provide their phone numbers in case there is an emergency. 

The only downside has been the finance department. There is a communication breakdown somewhere. I make payments on line and the online account reflects that. However, the bill collectors that call take their information from your adviser on unconfirmed classes. For example, I had mentioned to my adviser that I may be interested in taking two classes but had only signed up for one at the time. The bill collectors had recorded that I was taking two classes and wanted payment on them. They also didn't calculate discounts for military members. I finally had to argue with them and explain that the charges were not possible. I demanded a break down of all the charges since nothing was jibing with the tuition costs I was paying online. After they realized I was only doing one class at a time, they made the correction and laid off the telephone calls. 

Other than that gliche, I highly recommend this school to military members who are in law enforcement.

GLARING FINANCIAL AID ISSUES

Buisness administration
Reviewer: Anonymous (Degree In Progress) on October 7, 2009

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I have read many posts about how financial aid issues checks then tells students they are not past due and will be blocked from class.... THAT HAT JUST HAPPENED TO ME! I received a past due notice and was given 7 days to pay up or I would be blocked. I am one week away from starting my last class. I can not begin to tell you how incredibly PISSED OFF I am at this. I have emailed everyone I can think of, including the commission that accredited Kaplan and am still waiting for a resolution. Unless your wealthy and don't have to rely on financial aid... watch them like a hawk. The classes were awesome and the faculty was great.

Kaplan

Psychology
Reviewer: Anonymous (Degree In Progress) on October 7, 2009

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Kaplan starts out good. I enjoyed my first term. Thats where the good stops. As you continue on you will find that the faculty and staff are unwilling to help with problems. Plus the teachers become more and more picky about everything. You can follow everything exactly as the syllabus says, but the teachers will find something to take points off of. The teachers are also very snobbish and rude. If you even think about questioning a grade, they will make the rest of the term a living hell. Basically heres how it works at Kaplan, do your work, accept your grades, and don't say anything. Otherwise you will have nothing but problems from everyone at Kaplan. Also the financial department is just as bad as slimy collection agencies.

So far Completly Satisfied

Law and Criminal Justice::Paralegal
Reviewer: sandra_beth_2007 (Degree In Progress) on October 6, 2009

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I am an online student at Kaplan. I have been going to Kaplan since November 2006 and I am completly satisfied. I have had a few times where I was unable to reach my advisor or my Financial Aid officer. However, eventually I did get them and they did whatever they could to help me and my problems. I remember I took three classes in a term and then I had an out of pocket expense my advisor helped me get a scholarship from Kaplan to help pay for the expense.I only have two term left than I will graduate with my Bachelors in Criminal Justice. I am so excited. The only thing I am worried about is if Kaplan is a credited College and I can find a Probation and Parole Officer job with my degree. I fear that the Department of Corrections will not expect my degree from Kaplan.

Poor Customer Service

Criminal Justice
Reviewer: Anonymous (Degree In Progress) on September 29, 2009

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I am currently enrolled in Kaplan University, I call the school for financial aid assistance or academic assistance, I am put on hold for over an hour and then get a disconnection. I leave a message with my advisers and no one ever calls you back. I have been only spoken to my academic & financial aid advisers one time since being enrolled. I send emails, I get no responses. Seems like Kaplan's philosophy is get them enrolled and then ignore them. I am sure if my tuition was not paid they would be calling me every hours. But when it comes to me needing them they just ignore. Kaplan your reputation is getting out that you are a poor school.

Excited about Kaplan

Human Services
Reviewer: shawnee_77 (Degree In Progress) on September 23, 2009

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I will say I have been reading all of these negaive comments. I am actually an Ashford Student transferring to Kaplan. I will start off and say I am only transferring because of what I want my degree to read. I loved Ashford. Anyway.. My enrollment advisor was great,and I told him what I wanted. He didnt try to sell me an education or anything else for that matter. There was no preasure. He even made it clear that he was not allowed to enroll anyone who was not suitable for Kaplan and that there had to be a good match. I have been talking to him over the last 3 days to get things together and I am very impressed. My sister goes to Kaplan on campus and is very happy. My credits are transferring AND my financial aid is in progress all I needed to do was transfer everything. Some of you are speaking negative about their financial aide HOWEVER loans, grants etc. come from the Dept. of Education not the school itself. That and of course your FA lender. Im excited about starting at Kaplan and I know I made a good choice. I am getting my BS in Human Services and my degree will readjust that.

XX. Master of Science in Information Technology

Information Technology
Reviewer: ebay_convert (Degree In Progress) on September 19, 2009

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I'm attending the Master's degree program for IT, the program only touches the very top of the area. Classes claim to teach you how to use servers, create databases and create security blocks for servers. There is no showing anything of this nature. The courses have quizzes but they are on a Bachelor's Degree level, not a Master's Level. Students attending in the Master's program have a severe lack of writing abilities, are unable to communicate properly and wait until the last possible second before turning in their group work. Kaplan needs to screen students better!

so far so good

Business Administration
Reviewer: ms_bmckay (Degree In Progress) on September 6, 2009

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I am in my second term at Kaplan. I read the reviews and i can honestly say that it really depends on th person. I have a 4.0 average, because last term I worked really hard. I kind of slacked off this term and my grade is showing it. It is not easy, I have to study and work  hard. I have went to traditional schools and this is a better motivation.

Frustrated

Legal Studies
Reviewer: Anonymous (Degree In Progress) on September 2, 2009

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I also attended Kaplan and had excellent grades from them along with a school where I received my Associates degree.  I was a little over a year from graduation with my Bachelors degree and had a severe health problem that lasted half a year.  During this time I requested a leave after realizing I could not handle my classes and was denied.  After failing my classes during the six months I was dismissed without any notice that this would happen. I was trying to appeal the dismissal with my medical doctor behind me and cannot get information even on the appeal process.  I have called a few times without any satisfaction and need to get this done soon if possible.  It was not my fault I did not pass and did request the leave.  Now I will be stuck with student loans without a degree.  I plan on notifying FAFSA and anyone who will listen involved with the accreditation process for the school if needed.  I am going to give them one more week then do what I have to do.

I Would Go Elsewhere

ASSOCIATES IN MEDICAL ASSISTING
Reviewer: Anonymous (Degree In Progress) on September 1, 2009

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This school is about 1 thing and 1 thing ONLY. Money. That's all they're interested in and that's quite clear from how hard they try to get your grant, loan, or personal money. I requested information about two career studies programs, medical assisting and medical transcription. After speaking to an advisor 3 times for over 3 hours total, and filling out a FAFSA to see what I might qualify for, I found out the med. trans. course is over $11,000 for the first year. I would have to take on a school loan debt of $8,000 to pay for that. I declined to enroll and they've been trying ever since to get me to agree to enroll. Once you turn them down and tell them that you can not take on that kind of personal debt, they will send you to supervisors who will try to buffalo and snow you into enrolling by using such hogwash as "low monthly payments for 10 years to pay off the loans". They'll tell you about their own school loans and how easy they were to pay off, etc. They'll call you house repeatedly after you've said that you're not interested, all in attempt to try to get you to enroll even though you have bad feelings about putting yourself in that kind of debt. School can't take no for an answer and have an OBVIOUS quota to fill. I'll pass, and will take Career Step or MTEC. I'd advise anyone reading this to do the same.

Problems keep escaltaing with Kaplan Online

Psychology
Reviewer: Anonymous (Degree In Progress) on August 28, 2009

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Ive been a student since Dec 08 with the Kaplan online. things have been 'ok' until just recently. I received a called starting last week that escatlated to this week about my account, to verify it. Few days ago i get a statement stating i owe money, first its 323, then up to 508. Supposedly someone in the 'financial aide' dept gave me to much money , now i owe it. I find this to be no my probelm and have tried talking to several people at Kaplan regarding this, as other getting no response. I was on hold the other day for 4 HOURS!!!! before i finally spoke to someone. Well i though my FA was fixed on Monday, Wednesday i get a call from someone saying if i dont pay , im not getting my living expense chack and they will block my classes. I researched the reviews online and found several of hundreds of very bad reviews, and a complaint number, which i called and was connected to the Dept of Ed, Federal Student Aide(on accident). The are recieving complaints and are looking into it now. today im told i dont owe anything, but my LE check will be 325, down from 878. Im maked on all my grants and loans for the year, and am to the point of transfering schools. this sounds like a huge scam , a high end dipolma mill. i ahve all my paperwork now and have so many numbers im going crazy with this. Im am suppose to be getting a call fromt eh VP of kaplan, but am still waiting. Im sick of being on the phone and hearing 'im sorry' Im not the one who messed up , but I have to pay for their mistakes. does any one know what to do now?? i need help with this.

Kaplan is the worse school

ASSOCIATES IN MEDICAL ASSISTING
Reviewer: Anonymous (Graduate) on August 21, 2009

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I just finished my degree with Kaplan. I had nothing but trouble with them. The only good thing that comes from the school is the instructors. Finacial Aid, business office, etc would not help me with anything. When I first enrolled I was told I would have nothing out of pocket, but by my fourth term I was paying out of pocket, and by the sixth term they had doubled what I was paying. It took threatening to go to an attorney or the media and my payments went away and I got refunded some of the money that I paid in. They scam people that are honestly struggling to better themselves. I would not recommend this school to any one.

Kaplan

Early Childhood Education
Reviewer: townlady24 (Degree In Progress) on August 19, 2009

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My wife and i both sighned up with kaplan and trust me it was the worst night msre you ever could of imagined.The advisors were totally rude to my wife and i even the head people there are ??????????? please do not go there ecspecially the one in Iowa.They are so horriblle there and treat people so crappy they will lie to you try to lead you on.Go out of their way to litterly screw you out of everything.my wife got a perfect score on her assessment and they cancelled her out of school for no reason and they would not let her attend kaplan,Then they turned around and did the same to me for no reason and then they would not refund our money to us.wow what a school to treat people like that we went through 3 diffrent advisors there because they are so poor and everyone at kaplan is so rotten what a poor exscuse for a school then they lyed and told us they were trying to get us back into kaplan.Cause we had every right to attend kaplan the head person at iowa said they would contact us on a saturday after meeting with the dean to try and get my wife back into school.Ha Ha what a joke never got back with us or anything found out they never had a meeting and had no intention of even trying to get us back into kaplan.And worst of all they lied and told us they refund our money but we called student aid and they knew nothing about it.I am not trying to complain but only simply trying to put it out there how cruel and rude they are and treat people and what a bad school it is to attend so just beware if you want to attend a good school then penn foster is the way to go thanks and the best of luck.We most definetly would not recomend kaplan to our worst enemy no one no one at all run the other way.

THANK YOU KAPLAN

Criminal Justice
Reviewer: sarahkenerson (Degree In Progress) on August 16, 2009

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AS A MOTHER OF 3. A RECENT DIVORCE', AND RECIEVING MY H.S DIPLOMA ALMOST 10 YEARS AGO. I THOUGHT I COULD NEVER BE ABLE TO GO BACK TO SCHOOL. MANY QUESTIONS MAINLY ABOUT HOW I WOULD PAY FOR SUCH A NEEDED VENTURE POISONED MY BRAIN. KAPLAN HELPED ME GET A WONDERFUL AMOUNT OF FINANICAL AID, AND HELPED ME RECIEVE STUDANT LOANS SO THAT THERE IS NO OUT OF POCKET EXPENSES! THEY WERE HELPFUL, THOUROGH, AND PROFESSIONAL. THANK YOU KAPLAN FOR HELPING NOT ONLY MYSELF BUT FOR MY CHILDREN. I CAN BE A MOTHER AND BETTER OUR LIVES AT THE SAMETIME. MOMS, I HIGHLY SUGEST THIS ROUTE WHEN FURTHERING YOUR EDUCATION. IF IT'S POSSIBLE FOR ME, YOU CAN DO IT TOO!!!!!!!!

Look out for Financial Aid and Student Accounts

Information Technology
Reviewer: Anonymous (Graduate) on August 13, 2009

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I was impressed with the teachings and the training, but the Financial Aid department 2 weeks before my final graduation informed me that they paid me too much financial aid (their mix up) and now I owe $12,600.  They were nice and said we will cut it in half.  After a year of paying on the account since I had not other recourse, now they are turning me into collection at 300 days past due even through I have been paying.  So now they are going to get MORE MONEY out of me when in the beginning they said I was covered.  Don't expect any help or understanding from student accounts...they are just as bad as collection agencies.

Former Faculty

Psychology
Reviewer: Anonymous (Degree In Progress) on July 31, 2009

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I used to teach at Kaplan University.  Their methods are poor and they inflate grading to students so they will stay.  I was instructed by a Kaplan staff member that even if a student earns a legitimate F to give him the "benefit of the doubt", and give him a B.  As a hiring manager, I will not hire anyone with a Kaplan degree--be aware!  The word is out that Kaplan degrees are not "hiring" degrees.

Impressive instructors

Bachelor of Science in Nursing
Reviewer: melanietaylor14 (Degree In Progress) on July 23, 2009

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I have been a AAS RN for 30 years and have been looking for a program to get my BSN. The online program at Kaplan has given me the opportunity to further my education while work within the physical limitations of Guillian Barre Syndrome that I am currently recovering from. I checked two other online programs and chose this one because of the level of experience the instructors have in addition to the educational level they are required to have in order to teach. I have been impressed with the amount of concern that my Academic Adviser has shown me in helping me make proper course choices knowing that I intend on continuing for my MSN after my BSN in finished. She has encouraged me every step of the way and even when I was in danger of failing statistics, helped me work with the instructor so I could immediately turn around the next semester retake the course with a different instructor so I would have a better chance of succeeding the second time. I have only a few minor glitches with the financial aid office and they were primarily related to the fact I was assigned to a new officer-my former one changed positions. But in her defense, she sent me an email in response to my question letting me know who I had to contact instead. My only gripe has been something that I have noticed that last time I attended college and that is that what one instructor requires when citing APA, another does not and that can lead to frustration. Other than that I have in the past and will continue in the future, suggest this college to anyone who is looking for an online program.

Kaplan - Decent School for the Self-Motivated

Information Technology
Reviewer: jlittelma (Graduate) on July 17, 2009

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Positives:
-Online classes are convenient
-Excellent faculty
-Excellent website
-Excellent technology
-Good choice of classes relevant to my field
-Audio seminars
-Textbooks are included in tuition

Negatives:
-Terrible financial aid 
-Easy classes for the most part

On the plus side, Kaplan has excellent faculty.  Each professor has either a PHD or a Master's degree in their field with many years of experience.  You have weekly seminars with the professors where you can ask questions and they lecture just like an in-person class.  The seminars now also feature audio which is far superior to the old chat method.  Their web site is well designed and makes turning in assignments easy.  Also, you can take the classes on your own terms.  You can do the assignments and post to the discussions when it is convenient for you.  Working full time and being hours away from a traditional university made this form of education the best choice for me.

One difficulty that I faced with Kaplan was their financial aid department.  I did not experience the horror stories that some others have had, but I can confirm that they did not have their act together.  I would receive calls stating that my payments were late and my classes could be suspended if a payment was not made.  I would have to call them and explain to them that my student loans are paid in something called disbursements and they would get the check from the bank in a couple weeks sent directly to them.  I have also received calls recently that my next semester classes were going to be put on hold because they did not receive a FAFSA for 2010.  I had to explain to them that I was graduating in a week and was not going to be attending classes the next school year.  This would not be so bad, but you have to sit on hold for 30-60 minutes before getting through to their FA department.

The only other complaint that I do have is that with some of their classes, the grading standards were very laxed.  In my Project Managemnt class, I was pressed for time once and knowingly turned in a rushed paper that I felt deserved a "C" at best.  I was surprised the next week to get a grade of 100% for the paper!  This seems to be true with many of their classes.  However, I did have two classes, Discrete Math and Data Structures where this was not the case.  The classes were rough and you had to work hard to get an "A".  

Overall, I am happy with Kaplan.  I would recommend it to anyone seeking a degree without the means to attend a traditional university.  Keep in mind that you must be highly motivated.  You are not required to be in a classroom at any particular time.  It is entirely up to you to do the reading, do the assignments and get them turned in on time.  If you require someone to hold your hand and walk you step by step through your degree, Kaplan is not for you.  If you are a self-starter and highly self-motivated, give Kaplan a try.  You won't regret it.

Enjoyable Experience!!! Great Choice!!

Business Concentrating in Finance
Reviewer: Anonymous (Graduate) on July 14, 2009

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I just completed my Bachelor's of Science in Business with a concentration in Finance.  All that I can say is that I really do appreciate getting my 4 year degree on MY TERMS! I transferred my Associate's Degree in Business from a community college in which I had made special concessions for-from work hours to family time that I missed. I HATED going to a classroom.  If it wasn't the parking fees that they were hiking-it was the parking and constant construction that was ongoing on the campus that made just getting to class a job!  I loved just logging on 15 minutes prior to class, I loved my professors who were all well educated AND worked in the fields that I am looking to work
and best of all-I was able to be at home with my baby while I was working on my way to a better future for my whole family!  I did not have a moment's problem with my Student Advisor nor Financial Aid!  As another student stated in their comments-simply look at the grammar, spelling and context of the words that some of these "students" who are posting in their notes.  They should have been given a basic aptitude test! My fellow students in my classes were helpful and we all bonded closer than I ever could in a physical classroom.  It was really cool chatting with people from all over the country-it made going to class fun-and that is what it is about.  AGAIN-I had nothing but good experiences from Kaplan and am enrolling for my MBA which will be accelerated - and under my belt in 1& 1/2 years. Try that with a classroom school! Do like I did-and THINK FOR YOURSELF-and check the DRAMA at the door!

Great School

Legal Studies
Reviewer: Anonymous (Graduate) on July 12, 2009

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I have attended Kaplan for four years now.  Graduating July 21, 2009.  I found Kaplan to be an excellent school, and not that much different from any other brick and mortar college I have attended.  The work is hard, and there is a lot of it (at least in the legal studies program)  However, if you are a disciplined adult who does not need a lot of hand holding, you will do very well.

If you require hand holding, and cannot make a few phone calls when financial aid and academic advising calls, then don't bother attending.  If you lack patience with being put on hold when you make phone calls, then do not attend.

If you are an adult...with patience, and have the ability to discipline yourself, you will do amazing at Kaplan.  I enjoyed my time at Kaplan so much, that I'm considering completeing my Masters degree here also.

this school sucks

ASSOCIATES IN MEDICAL ASSISTING
Reviewer: Anonymous (Degree In Progress) on July 2, 2009

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The only good thing about this school is the teachers everything thing else is bad. Once they get your money they don't give a s*it about you.

Kaplan doesn't care about students

Buisness administration
Reviewer: leahpearson30 (Graduate) on July 1, 2009

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I have been enrolled at Kaplan for 3 years and will be completing a 4 yr degree for HR management. However, in January Kaplan sent me the balance of my financial aid, which totalled to around $4000.00. The check was sent for the purpose of student living expenses. Then, 3 months later, my financial aid advisor called me to inform me that Kaplan's financial aid department made and ERROR and sent me the money by mistake. Now they have told me that my only options are to take out a personal loan to cover the balance or repay the money. Mind you, they informed me of this error about three months AFTER I got the money. They actually don't even have their information right, they said they send me 1 check when they sent me two checks. Needless to say, I was furious and contacted student relations who initiated an investigation into my greivance. The review board had two options, wipe off the balance that was accrued due to KAPLAN's error, or hold my degree until the balance is paid. After two investigations, Kaplan has refused to fix their error and now my degree will be held until I repay the money. This is unfair and cruel. I am in my very last semester. I had plans to immediately enroll in graduate law school. Now I can do nothing. I will be paying student loans, paying my balance at Kaplan, all working for minimum wage. I cannot use my degree I have worked so hard for. Kaplan doesn't care about the students and I would NOT GO TO KAPLAN!!!! The person I worked with in student relations does nothing to help the students. I have contacted the florida Bar Association and have immediate plans to file a law suite against Kaplan University for the unpaid balance as well as for personal pain and suffering. I am now left with the option to do nothing but continue to work hard for minimum wage, which is why I decided to enroll in higher education to begin with. Kaplan has crushed my dreams and snatched my future from me without caring. 

Sincerely,

Leah Pearson

Turn the other way

Information Technology
Reviewer: Anonymous (Degree In Progress) on June 29, 2009

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If you are looking at a possible choice for a college dont waste your time.  i am currently looking into switching school to AMU.  Kaplan and my student advisor (who i believe has no idea what a degree even initials) has given me the run around for the last 7 months.  I am a huge amount of debt that the school said i would not be in AND they upped the charge per credit hour from 275 to NOW 375 and for what?  You receive less help and attention than before. 

so if you can, CHOICE another college and save yourself an pocket book.

Any Fool Can Get a Degree from Kaplan

Buisness administration
Reviewer: Anonymous (Degree In Progress) on June 28, 2009

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I left a local community college to attend Kaplan University in the Spring of 07. My experience there was a complete joke. I learned absolutely nothing and found the curriculum to be too easy. Anyone who even attempted to go to seminar would get an A, there was no challenge. The professors seemed to have great credentials, but that only matters if they teach you. For example, any test I took I could retake as many times as I liked until I was happy with my grade. Where is the learning in that?

I wanted to be a CPA and decided that I needed to go to a "real" school to get my degree. So I left and am now attending Illinois State University. I knew that there was no way Kaplan would prepare me for the real world.

My husband continued to attend Kaplan and will graduate next month. For him it was the answer because he was looking for an easy way out. To compare, we both go full time and I spend 40 hours a week on school and he spends 2. He has learned nothing. We joke about just paying them the 30k so we can get the degree and skip all the waiting.

I am most definitely challenged at my University and I would challenge ANY graduate of Accountancy at Kaplan to match what I have learned at my brick and mortar building. Kaplan doesn't even offer a real degree in Accounting, its some BA with Accounting emphasis that means nothing. You are not an Accountant until you earned your way with a real degree. Good luck to any future students wanting to pass the CPA with a Kaplan degree. I wouldn't trust it.

Angelique

ASSOCIATES IN MEDICAL ASSISTING
Reviewer: angeliquehanner (Degree In Progress) on June 7, 2009

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Ok, I am currently in my 5th term with Kaplan University online. I have seen many posts on here where people were told they would not have any out of pocket expenses because the financial aid would cover it. I was told the same thing and after my 3rd term I recieved a bill saying I owed $300. I called them and the reason for it was they made a mistake. I signed up for the educational expense check and when they cut the check for me, they did not take out the $100 fee for the term. I told them that there was no way I could come up with that $300, so they made it so that it would be covered by my next set of financial aid. They did this, and also fixed it so that the $100 fee for each term is paid for and not mistakenly sent to me. The only issue I have with Kaplan is that it is very hard to contact my financial aid advisor, but I can speak with any of the advisors there, so that is not a big problem. I love this school, and I am very pleased with the professors and the classes.

Excellent School, Hard Work

Information Technology
Reviewer: Anonymous (Degree In Progress) on May 29, 2009

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Kaplan University is an excellent school.  Its challenging, up to date curriculum is sometimes tough due to the shortness of a term (10 weeks.)  The school of IT has been a great experience in the year and a half that I have been attending.  Every single time I have asked for some flexibility on due dates or assistance in understanding a complex concept I have always been given immediate (within 24 hours) responses and lots of room to succeed.  I had one issue in a class with a professor and my Academic Advisor was very helpful.  I was even given personal attention from the Dean of the entire IT school over the matter!!!  Now that is excellent.  Like any school, its different strokes for different folks, and that works both ways.  Some students are happy and some are not.  Some professors are great teachers and some have no business being educators.  Thats life.  Every school deals with these issues.  Kaplan has an oustanding process and is very flexible on working with you.  I am happy to be on hold waiting to speak to someone rather than standing in some admissions office for an hour just trying to register.  Books are up to speed with current trends in the IT world.  Every book I have is Copywrite 2008 or newer (some have even been 2009.)  Its not easy street.  Don't expect to be handed your "A" because that won't happen.  The workload will challenge most full time working adults with a family like mine but still be reasonable.  Worth the money if you have the tenacity and discipline.  Weak character and poor organization need not apply.

Huge Rip-Off

Information Technology
Reviewer: msheehan (Degree In Progress) on May 19, 2009

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This was by far the worst experience I ever have had.  Do yourselves all a favor and pick another school. Kaplan is a complete waste of money.

You Gotta Work Hard!

Legal Studies
Reviewer: Anonymous (Degree In Progress) on May 17, 2009

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I was pretty skeptical at first because I had never attended an online school. I have had a positive experience with Kaplan. I am 3 terms away from graduating with my BS in Legal Studies. I can honestly say I've learned more about the law than I did attending a traditional school. I had a GREAT advisor who ALWAYS answered phone calls and emails. That's a rare find these days. My Fin Aid advisor calls me promptly as well. I think most people that complain are those who don't stay on top of their schoolwork or their financial account with the school. You gotta keep checking to make sure they are running the ledger correctly. Ive only had one issue with that, but they immediately corrected it.

Kaplan University

Business Administration
Reviewer: Anonymous (Degree In Progress) on May 16, 2009

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I only have two more semesters to finish at Kaplan University and I love it. I find the teachers to be very helpful with material when I do not understand it at all. For example, my computer was down for three days and i had to call my advisor so I could get the assignment in once my computer was working. I never had a problem out of the financial aid office but there is always going to be a problem any where you go. The live seminars are excellent because it helps a person learn from others.

Stop Complaining

Psychology
Reviewer: Anonymous (Degree In Progress) on May 14, 2009

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I would recommend this school to anyone. Yes it has it's share of issues but let me tell you so do most online universities and so do lots of ground schools, I have been to them and I know.  Kaplan has one great thing that you all seem to be missing. Your admissions advisor. If you have one that you developed a relationship with that is the person to go to.  I have had some issues and called or e-mailed my advisor and she was there in a flash to help me in everyway she could. She was the person who handled financial aid and even my academic advisor.  She sent out information to me when she though it pertained to my degree.
She was there to help me on so many levels and I have been there three years now and always know that my advisor is there to help.  I might not get her on the phone but I can get her by e-mail.  

Maybe the people that are complaining didn't get the right advisor or expect too much.  Kaplan is a great school, I did my research and found the schools that will accept my credits when I graduate into a Masters program without issue.  The complaints I have read here are really ugly from people who probably should not have been in online school to start.  This is not a free lunch and it is not easy, you have to work for your degree. I have always found my professors to be forthcoming and when I have had a problem an e-mail to my admissions advisor is always helpful.  My academic advisor is wonderful but that is all he is there for - academics.  SO, my advise is to send an e-mail to the person who enrolled you and get the help from them.  Give the school a chance, it is the best education I have gotten yet and I have done college already.

KAPLAN A BIG SCAM DO GO TO THAT SCHOOL

Criminal Justice
Reviewer: firefly2089 (Graduate) on May 6, 2009

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the school may be a good school but as soon as you graduate there is incemountable debt and the credits wont even tranfer to the next school so even if you do graduate you have to start over at the next college you go to and your in debt by a lot i went there for a year and i now owe 24,000 DOLLARS for a degree i cant even use. i was very ignorant for going to that school and i would advise others to pick a different school or youll get screwed over

Awsome

Criminal Justice
Reviewer: Anonymous (Degree In Progress) on May 5, 2009

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I am currently working towards my associates degree in the criminal justice program.  So far all of the instructors and academic advisors have done nothing but help me ensure that I am successful.  I know that the cost of tuition is expensive, but the military is paying for mine, so I having nothing to gripe about in that aspect.  I dont understand why people are complaining about the cost...you fill out all of the paper work when you enroll, nothing is hidden.  It's like anything else, you get out of it what you put in.  If you do your work on time, instructors will work with you when you need assistance.  Kaplan is a great school.

Kaplan RUINED MY COLLEGE CAREER!!!!!!!!!!!!!!!!!!

Business Administration
Reviewer: leahpearson30 (Degree In Progress) on April 25, 2009

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Kaplan steals financial aid money from students. I have attended Kaplan for 3 years and I have never had the remainder of my student loan funds sent to me. no, they were kept, STOLEN, by Kaplan. And then, to my suprise, I finally received a check this February for what IS DUE TO ME!!! and yesterday I get a phone call from the financial aid department telling me that made a mistake and now I have to pay the money back or they are blocking me from classes. And this is my last semester before graduation. DO NOT GO TO KAPLAN UNLESS YOU WANT TO GIVE AWAY MONEY AND WAISTE PRECIOUS TIME AND EFFORT!!!! they are CROOKS and no one recognized their degrees!!!! my sister graduated from Kaplan and every where she has applied considers Kaplan to be a JOKE!!!

Completly Satified

Law and Criminal Justice::Paralegal
Reviewer: natashia.johnson (Degree In Progress) on April 24, 2009

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I have nothing but praise so far for Kaplan University. I am currently a Junior in the BS Paralegal Studies. I have a great academic advisor who stays on top of all my questions and keeps up with me ,ore than once each term. I can call her anytime for any help. I have enjoyed the learning I have received from my teachers. I have gone to traditional college as well. Mt decision to go online was easier due to work and paying for school. I can compare my learnig to what is available online at KU and with the traditional college I attended. I can honestly say that I am not lacking any assiting or learning.

I think Kaplan Is GREAT!

Psychology
Reviewer: rosemaryjohns (Degree In Progress) on April 23, 2009

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 I started with an associates in Criminal Justice and have continued toward my bachelors in Legal studies. The courses are great, you seem to get out of it, what you put into it.
 The instructors are fabulous, lots of interaction with the instructors and the other students.
 I had no problem when I flipped from an Associates to a Bachelors degree. In fact my Academic advisor was very informative. I have had no problems updating my financial information or getting help when I needed it.
 I guess you have to realize that Finacial aid is  a combo of loans and grants and that you are borrowing the money from a institution that loans the money, not from the school. All they do is set up the paper work and approve the transaction.
  Maybe the previous students were not taught about business in high school.   
I love the convenience of taking my classes on my lap top.
I also love the fact that I don't have to be in traffic or sit next to some sleeping creep in a lecture.

  Kaplan fits just right for me, and is better than the other University I transfered from.  

 Also, I believe you get what you pay for.  Kaplan gives me a good value for my money..
 Dont know why the rest of you have had problems like you state! I never have.

absolutely horrible

Psychology
Reviewer: thende20 (Degree In Progress) on April 17, 2009

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This school i am lead to believe now after attending is all about money and dont care about the success of the students. I have had the same issues as all the others with the financial aid issue. I wrote to Citi school loan dept informing them of what Kaplan is doing to the students as far as not sending the left over funds to the students after tuition is paid for. I tried several times to take a couple of terms off (as you are able to do at a real university) and instead the academic advisors ignore your request to sit it out and enroll you anyway and tell you, you can not do that unless you completely drop from the school and then have to re-apply to return. The courses are VERY easy and simple, but this school is expensive and not worth it in my opinion. I have alot of friends who went to this school and are now having problems continuing on to get their master's degrees with another university. I would not recommend this school even to the rich kid. This is truly a money hungry school!!!!!!!

horrible and still involved with it

ASSOCIATES IN MEDICAL ASSISTING
Reviewer: Anonymous (Degree In Progress) on April 16, 2009

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I never got any help from the finacial aid department. I applied for a citi assist loan for me and it went to the school and the school kept it and said that i can't have a loan for me, The citi assist loan approved me for the loan to help me with rent and other things but the school applied it to my next term, which was 8months away. they never ever cut me any checks for anything just applied everything to the next terms. i could never get in touch with my fin advisor and found out i didnt even have one and the person on the phone told me i would have to call that same number back and get one instead of helping me. the constintly would block me from the site like i am now and i have no reason why. i can't once again get ahold of anyone to find out why. classes just started i dont know what classes i have because I am blocked and no one will call me back or tell me why I am blocked. Yet they got the finacial aid they needed from me for this term so they are happy. I have sent they my clinical placement sites several times, I haven't heard from my clinical person once to tell me if he has called he lost it four times. It is sooooo expensive yet I have to pay for my CPR class, Physical (insurance wont when for clinicals) and immunizations out of pocket. It is not part of the plan here. I should have went somewhere, anywhere else.

Financial Aide

Business Administration
Reviewer: Anonymous (Degree In Progress) on April 12, 2009

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I too had very bad experiences with the financial aide department.  If you are depending on financial aide for help with living expenses, this is not the University.  It took Kaplan about 2 months to cut checks to me twice.  I got these checks after constantly calling daily.  The communication was horrible between me and the advisors (I have been assigned to many financial aide advisors since my start with Kaplan).  The financial aide advisors do not return phone calls even if you say it's urgent.

DO NOT ATTEND THIS UNIVERSITY!

Criminal Justice
Reviewer: Anonymous (Degree In Progress) on April 6, 2009

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When I first enrolled at Kaplan I neglected to research the school. This was the worst decision of my LIFE! At  first I loved the flexibility of working on my courses when I had the time between working 2 jobs, and taking care of an newborn. Most of my instructors were wonderful, however there were many who did not provide any feedback or answer any questions I had. 

Once I reached my 400 level courses I felt completely on my own. All the instructors did was grade assignments with no guidance, feedback, or any form of interaction with the students. 

My financial aide advisor and academic advisor were changed so frequently I never knew who I needed to contact. When I did find out the name of the different indivual (almost every 6 weeks) I never received return phone calls or emails. 
I requested to take 2 terms off due to serious health problems I had and a death in the family.  Instead of granting my request my advisor registered me for courses without my knowledge. So when I believed I did not have to attend courses due to my request for for two terms off due to extenuiating circumstances, I really failed courses.  Placing me on academic dismissal, raising my out of pocket expense by 4 grand, and the university returned all of my grant money all the way back from 2006 to the government. 

I am currently fighting with the school, becuase they are now saying I owe them over 30,000 out of pccket because the retunred every single one of my grants, when I was a 4.0 student. They have no explaination to why they moneys were returned and will not help me find who needs to be contacted. 

This school is a rip off. Plus when I while researching graduate schools, none of them consider my degree credible enough to allow me to be considered for admission.  If you plan on continue beyond a BS and expect grants and loans to help pay for you tuition DO NOT ATTEND KAPLAN.

Great school for intelligent people!

Information Technology
Reviewer: Anonymous (Degree In Progress) on April 6, 2009

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I am a current (Spring 2009) student at Kaplan University. My experience has been excellent. Every staff member I have had contact with has been very responsive and knowledgeable. 
This is my first online college experience and I am impressed with the structure and content. I have access to the University of Alabama Library System, the Atomic learning system, live math and writing tutors, and numerous other resources’. When I need to speak to my Academic Advisor I just send an email and I receive a call or response within two days. If I need to speak to an advisor sooner, I call the 800 number and if my advisor is not available I have the option to speak to the next available person. I have never waited more than a few minutes. Notes are posted for my advisor and she always follows up to make sure my needs were met. 
If you are considering attending Kaplan University and the negative reviews are giving you an uneasy feeling. I suggest you look at the spelling and grammar of most of the reviews. This will give you some indication as to why they are having difficulty in college level studies. If you are prepared to be a dedicated student, willing to spend the time needed studying, pay your tuition on time, attend class and be a responsible adult/student, give Kaplan University a strong consideration.

Mixed Review

Buisness administration
Reviewer: Anonymous (Degree In Progress) on April 3, 2009

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Kaplan University is like any other institution and want to make a profit and try to make their numbers. I have been with Kaplan since I started my Associates and am currently enrolled in the Masters program of Business Management with an emphasis. I have had many misleading problems with Financial Aid and the Business department in regards to loans and grants and have to call them to get my living expenses and then have to wait two additional weeks to have them cut. This is very frustrating and has made my experience regretful. I would like to say that the online teachers are excellent for the most part but some are just incoherent and I could teach myself. I knew from the beginning that Kaplan was a sticky academic venture but as time goes on, they really need to improve their values, compensation, and even customer results. Kaplan is like any other college except for it is too demanding and needs to get their financial departments attuned to the students. I keep track of my loans and so far, I have had a few discrepancies but I keep up with statements from lenders as well as Kaplan and when I see the red flag, I am on the phone right away. It's a shame this institution has went from well to not worthy but I guess that goes from how they interact strategically in the Human Resource department to the actual enrollment. Just do your homework and make sure that you can afford Kaplan or if another place might be better for you.

They Sell Your Information

Buisness administration
Reviewer: Anonymous (Degree In Progress) on March 29, 2009

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I first contacted Kaplan University because I wanted to earn my MBA online due to work schedule, etc. They called and called  - even after I'd answered and spoken with them! - wanting to give me information on their school. After I began my first semester of classes (just recently), they STILL CALLED ME WANTING TO GIVE ME INFORMATION ABOUT THEIR DEGREE PROGRAMS AND SCHOOL!!! I finally told them that the number they were calling was not who they thought it was. The man said that I would be taken off THEIR list, but he can't guarantee I would be taken off the list of the other schools who now had my number. WHAT? It seems they sold my information to other online schools. At least he was open about it! HA! I honestly can't decide whether or not to sign up for another semester with a school that treats its students' information like marketing tools and a way to conduct business with other online schools. What a crock.

Kaplan Unv BACJ

Criminal Justice
Reviewer: Anonymous (Graduate) on March 28, 2009

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I am a student who has used Kaplan FA, I never had one issue. The department was kind, understanding and helpful. AS I am reading this, I think people forget that you are not getting a loan from Kaplan...you are getting it from a lender. Keep in mind that if you don't pay your bills on time...well that's what happens. Collection Departments are paid to round up unpaid bills. We all know we need to pay things on time...hence that's your own fault. I also used TA… I knew that Uncle Sam did not cover all of my schooling… and I knew I was responsible for making my unpaid amount on time. So did the others here! Drama… Drama …Drama! Most of my unit used Kaplan and no one had all this drams that I am reading. Kaplan is rated 1 on the military list for a reason!

KAPLAN IS A BIG JOKE

ASSOCIATES IN MEDICAL ASSISTING
Reviewer: KASHANRIV (Degree In Progress) on March 27, 2009

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I STARTED MY FIRST SEMESTER IN JULY OF 2008. IT WAS FUN AND EXCITING UNTIL I NEEDED TO DROP FROM SCHOOL TO KEEP FROM FAILLING AND WHAT DO YOU KNOW THE A.A. WOULDN'T RETURN A PHONE CALL. BUT WAIT THE GOOD PART IS THAT I DID FAIL THE ONE CLASS GOT KICKED OUT OF SCHOOL AND DIDN'T KNOW I WAS KICKED OUT OF SCHOOL UNTIL THE NEXT WEEK. I'M STILL WAITING ON MY PHONE CALL FROM MY A.A. AND MY LETTER FROM THE SCHOOL TELLING ME I'M DISMISSED I GUESS I WILL BE WAITING.

DON'T GO TO KAPLAN AND WASTE YOUR MONEY IT'S NOT WORTH IT.

KAPLAN IS A WASTE OF TIME AND MONEY

Criminal Justice
Reviewer: Anonymous (Degree In Progress) on March 25, 2009

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FINANCIAL AID SUCKS! they blocked my account even though i have completed all requirements needed.  they kept telling me that i should not have any problems logging in but i still am not able to login.  i have wasted my time waiting for my account and it has been 2 days now.  this happens every semester.  they suck!  don't waste your time and money!!!

Kaplan University is nothing but a joke

Information Technology
Reviewer: Anonymous (Graduate) on March 24, 2009

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I would not recommend this university to anyone. Their commercials are fraud. Yes they are an online institution but they are worthless to deal with. I graduated in August of 2008 and I am still having to deal with them to receive my degree certificate. I am being told that I owe them money when my financial aid and grants should have paid for everything. I don't feel as though I learned any more than what I could have taught myself on computers or anything else for that matter. The academic advisors there are also a joke. If you can actually speak to one they do nothing but give the run around and financial aid will hound you over something that was their mistake to begin with. They lose paperwork and information and lock you out of classes and then when you call them to find out what the problem is they say " Oh there is no problem we see that we have all the paper work". I would strongly advise against going to this university. They are crooks and liars and not worth the hassle in the long run. The sad thing is is that my brother and I attended this university at the same time and he had more problems with them than I did and I did not think that was possible. The whole experience was a joke.

Accounts not set up for Military

Criminal Justice
Reviewer: miller40oz (Degree In Progress) on March 24, 2009

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I started my C.J. degree with Kaplan University back in Nov of 2006 and I presently have two classes remaining to graduate with a BA in CJ. I truly like the idea of online education and distance learning. It has been very convenient in my life-style. I think that Kaplan's teachers are wonderful. The professors have good knowledge of the material and are very considerate of the fast paced life styles that many online students have. I have also had no problems with student advisors, however I have had many frustrations with the accounting department and the schools system of billing.
I am enrolled as a military student so I receive GI Bill and Tuition assistance. Most military students understand that GI Bill payments are paid after the enrolled academic month. 
EX. I went full time for the month of Dec. I will then receive a payment in Jan. or Feb for Dec. 
Unfortunately all students sign a piece of paper that says the student is responsible for making payments.
With that said, be prepared to have the phone ring off the hook every day until the accounts department receives their money. They do not care that the money from the GI Bill comes after the month of term. YOU WILL BE BLOCKED. If you do not have a credit card or some other way to pay, be prepared to be dis-enrolled.
Also the school could care less about Tuition assistance be paid by your academic officer after the term
The School does not send out a bill payment to the education officer for payment. My education officer must request the payment after the term and it takes sometimes weeks for this tuition payment to go through. ONCE again be prepared for endless phone calls from a computer saying that you owe money. 
I understand that the school needs the money, but the GI Bill and Tuition Assistance are not paid the way the University wants their money and I am stuck in the middle of it.
I have always paid my bills to this university and have established a very good payment history with this school, but they could care less. It seems like this school only cares about money, BOTTOM LINE. 
I would recommend this school to those of you who are prepared to defend yourself every 10 weeks or at the beginning of a new term, but for those who would like to have things just run smoothly and let you focus on your classes and home life. This is not the school for you. You will get aggravated and loose motivation.

Very Satisfied

Bachelor of Science in Nursing
Reviewer: pkronk (Graduate) on March 21, 2009

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I graduated from Kaplan School of Nursing with my BSN in Dec. 08.  I was very pleased with the level of instruction and the communication from the insturctors.  I found Kaplan to be very informative and up to date with nursing practice.  The online format is not for everyone, and it certainly is not "easier" than attending classes.  You will put in hours of work each week and will get out of the program what you put into it.  I was so pleased with the format and level of professionalism within the school of nursing that I am presently attending the Masters of Nursing Program.  This is an adult level of education and if you are not disciplined in your learning habbits you will be left behind in a cloud of dust.

Wonderful!!!

Buisness administration
Reviewer: Tamikatl622 (Degree In Progress) on March 16, 2009

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This is my 5th term at Kaplan.  All of my books have been new.  In additional, my teachers are very good.  My academic advisor is always there when I need him as well as my financial aid counselor.  At the end of each semester, I get my stipends as promised.  I would recommend to anyone looking to go to school on-line...

Kaplan Is The Worst University Out There

Criminal Justice
Reviewer: saddleup126 (Degree In Progress) on March 14, 2009

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Kaplan sell themselves as top rate Higher Education.  This is a LIE.

They lead you to believe that you pell grants and loans are paying for your education, then charge tuition to you.  When the bill is high enough they lock you out of classes and will not let you in or give you your transcripts without paying the high tuition bill they ran up without your knowledge.

If you want a higher education DO NOT CHOOSE KAPLAN.

STUDENTS BEWARE OF FRAUD.  WE WILL BRING THEM DOWN IF WE UNITE.

Waste of Money - Just an expensive Mill

Buisness administration
Reviewer: dahlia_star5 (Degree In Progress) on March 6, 2009

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I'm sorry I signed up.  It was a waste of money, and trying to communicate with anyone felt like they had rote answers just to placate people to get them off the phone.   I could have used the money and just bought the books and read them myself and received more out of it.  It's very hard to get ahold of anyone beyond just a call line customer service trainee.  Just as a warning if you buy into the program - whether you like it or not you are stuck with the entire payment to the end.  Think before you purchase.  Also for the online training program - if you like jumping across 20 websites for each chapters of a book to find information - you might like it.  I like all my information in one area to work with, coinciding with a book is perfect.  Again, the layout was vague and hard to follow.

I am so irrated

Psychology
Reviewer: Anonymous (Degree In Progress) on March 5, 2009

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I am getting ready to enter my third term at Kaplan. I would recommend really researching what you need. They are rude & consenting! They have no idea what they are doing in the academic advising . Their communication is not there at all.

Stay away from Kaplan!!!!

Information Technology
Reviewer: Anonymous (Degree In Progress) on March 4, 2009

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Kaplan is excellent with the original sale and getting you to sign up. They use slippery sales techniques and very misleading. Unfortunately that is where the education seems to end. Some of the teachers are pretty good but I think you can do just as well from a good book from Amazon or Barnes. Advisors never return phone calls or emails and Kaplan personnel keep calling day and night for no apparent reason. I signed up for IT program and Kaplan has nothing but technology problems galore. Very poor. That seems to be widespread througout Kaplan. I got a partial refund after many months of fighting with Kaplan for my money back. Beware also that many of their programs are not accredited. You have to do a lot of homework first. My advice is to stay away from Kaplan. Something just doesn't seem right with it.  Overall a very negative experience like most others from what I am reading.

HORRIBLE COMMUNICATION!!!

ASSOCIATES IN MEDICAL ASSISTING
Reviewer: starrshine33 (Degree In Progress) on March 3, 2009

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This school has THE worst communication ever!!!  My academic advisor does not respond to my emails or calls and when she finally does, it's too late!  I had decided to not finish my degree there (because she took too long to tell me about the clinical course) and asked her repeatedly to drop my classes for the next term (which had not started yet) so that I wasn't charged.  She didn't.  Books were shipped and now they expect ME to pay to ship them back to them!!!

Something fishy about Kaplan

Legal Studies
Reviewer: Anonymous (Degree In Progress) on February 27, 2009

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I am finishing my last term at Kaplan for my associate’s degree in paralegal studies.  My instructors, for the most part, are great.  They are all lawyers and give great advice.  Still, I feel like I could be learning more at a physical university.  I do have concerns about Kaplan’s financial department.  When I first started at Kaplan they signed me up for a loan, after I told them not too.  It took about a week to get straight and that was only after I said I was going to contact the better business bureau.  I should have walked away then.  Since then, there has been nothing but problems with the financial department.  They hound me if there is an issue my bank account or my grants, but I can't get an answer if I have question about charges.  Overall I would advise any student to go somewhere else for an education.  Something isn't right with Kaplan!

Watch out for Kaplan.

Legal Studies
Reviewer: Anonymous (Degree In Progress) on February 26, 2009

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Kaplan was a great university when I first came to them. The course work was challenging and extremely informative. After only a few semesters of attending I started to notice that I didn’t care for them as much as I had in the beginning. I was having login issues, financial aid problems and difficulties with being contacted / contacting my advisor. I was told to apply for loans I didn’t need and registered for classes I never intended to take. 

My review on this school would simply be this; some of the instructors are great and you will definitely benefit from the over-all curriculum. Yet, I would not recommend this institution to anyone who wasn’t willing to deal with a battle on a regular basis over petty issues. In the middle of an grievance / appeal, I was referred to someone else, my records couldn’t be located and the way I was treated was extremely unprofessional. No one returned phone calls, emails or written correspondents. On the other hand, I received a phone call EVERYDAY for the $141.00 that I owed them at least twice a day. 

Advice: Really check into your school… I just happened upon this site and wish that I would have seen it earlier…

Good education, horrible to deal with

Business Administration
Reviewer: Anonymous (Degree In Progress) on February 25, 2009

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I started Kaplan's MBA program in August 2007. 

The curriculum itself I've found to be appropriately challenging. I feel I've learned a great deal through the course discussions. Most professors I've found to be fair, but I have had one or two that I feel were not appropriately administering Kaplan's policies. I don't feel any class has been a waste of time and have definitely picked up lots of good information that I apply daily in my job. 

My major complaint, and its big enough I struggle with recommending Kaplan to friends, is dealing with different personnel from the school. My academic advisor is absent about 95% of the time. Ignorning phone calls and emails. Randomly she'll send a "good luck this term" email or leave a similar message. But she never responds to my requests to her. 

Worse than that, is dealing with the Student Accounts department. My company is reimbursing me for most costs associated with my program. When I started at Kaplan I was told I could be billed per term,rather than by month - and that I could have my tuition deferred until the end of each term so that the time between making my payment and receiving the reimbursement from my company was very small. Well, my billing kept getting switched to monthly (against my request/wishes and without my knowledge) and the tuition deferment kept disappearing off my account. This leads to 2-6 calls a day from Kaplan with a recorded message about "fulfilling my educational committment". When I answer and "stay on the line" to speak to an agent I always get disconnected. When I try to CALL the student accounts numbers direct, I rarely get a live person. On the rare occasion I DO get a live person - the minute I explain that I need to be billed per term because it makes it easier for me to file my reimbursement request - I get transfered to someone in business affairs who never returns my call. So, I normally spend 2-3 weeks of every month sending repeated emails to student accounts to correct their weird billing errors. And to be clear - I'm not a deadbeat. I long gave up on the tuition deferment attempts. Within 1-2 days of each terms charges being applied to my account - I make the payment. However - those amounts differ from whatever imaginary payment plan student accounts has me on - so they continue to cite me as past due even though my account balance is $0 for all but about 2 days of every term. The only person who ever DOES respond to my calls and emails is the financial aid officer assigned to me  - which I don't understand since I don't USE financial aid - who tells me she has tried to change my account to per term billing numerous times and someone in student accounts always changes it back. I'm currently in my second to last class and can't WAIT to finish just so I don't have to deal with these ridiculous billing problems any longer.

You get what you put into it...

Criminal Justice
Reviewer: Anonymous (Degree In Progress) on February 23, 2009

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I have been a student at Kaplan since 2007.  The first two terms were not very difficult.  However, the work picks up after that short duration.  I wouldn't encourage anyone to attend Kaplan if they are not capable of learning effectively on their own.  It does take a lot discipline and can be just as stressful as a "land" university.  I have had excellent professors.  I truly cannot complain about that aspect.  Many of my professors have been interesting, understanding, and appropriately challenging. I think they are far more interesting than the professors at my local university.  This is due to their various backgrounds and locations. Some require a lot more work than others.  I would not recommend this school for someone who dislikes writing since most of the course work consists of massive papers and active participation.  Overall, the classroom experience has been excellent.

I've only had one academic advisor throughout my time at Kaplan and she has been great.  We communicate very well together and she returns my phone calls abruptly.  However, the financial advisors are pretty awful.  I have had a hard time with their team.  The communication is poor and if you want something done, you really have to be on top of them. Honestly, I think their poor service is due to case overload.  The technical services have been wonderful. I've had very little technical difficulties.  

In regards to the complaints that I have read, I have never received a phone call at an inappropriate time.  Many people have complained about the tuition, but it is actually the same as many of the land universities that I had looked at.  The only difference was that Kaplan includes book costs.  I am actually saving money.  Some say that Kaplan is a scam, but honestly, most colleges are.  Receiving an education is expensive no matter what.

Thieves

Criminal Justice
Reviewer: Anonymous (Degree In Progress) on February 20, 2009

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These people are thieves. I was about to enroll in the criminal justice program January of 2009, but my mom had a bad feeling about the  school. What did you know she was right. Now I’m battling them 2 months in the making for a refund of my money.  I’ve been given the run around, the opps we lost connection, I can’t hear you, the just plain rude hang up and they’ve even given me nonexistent phone numbers.  I’ve called my advisor and left several messages in which he never returned. Save your money and go else where. This school from what I’ve heard isn’t really accredited by the California Bar and is in for the money. So my advice is to not attended.

It Is What You Make Of It

Information Technology
Reviewer: Anonymous (Graduate) on February 18, 2009

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Yes, I had my share of problems with Kaplan, starting with the technology and ending with unaccommodating academic advisors.
So what?

People who expect others to take care of them will always complain.  I spent hours on the phone making sure that all parties involved understood what I wanted / needed.  Once I thought I got the point across I made sure it was done.
This is true for every school I attended or job I’ve held and it’s true in life – get used to it.

Granted sometimes I got stonewalled (like asking to switch instructors) but by making a sound, sane and reasonable arguments I managed to get that done as well.

My advice for all of those who have financial problems, talk to one person and one person only (this is true for any financial problem you might have regardless of the institution) about your issues, don’t get too many people involved.

On-line learning is difficult and needs discipline, it’s not for everybody.  The classes are harder than brick & mortar schools because you actually have to (gasp) … participate.  There is lots of reading and lots of essays (average 2 a week plus a project), but you do learn and I found the instructors very accommodating and the response time was short.  
Most of the negative reviews I read seem to be written by younger folks out of high school or the military – this is all well and good.  I think the shock of real-life where nobody cares if you do your projects and no one is going to call your parents might be too much to handle at once.

If you’re out of high-school and want the “college experience” this is not for you, but for a busy professional that needs a degree – this is the right place!

Too Much of a Hassle

Buisness administration
Reviewer: k_kozey (Graduate) on February 12, 2009

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While I felt this school offered a moderate education experience there are too many upsetting things about this school for me to EVER recommend it to another.  For the most part the academic advisors were accomodating, I only had one semi-bad one that did not enroll me in the emphasis I requested, and by the time I found out I would have had to take additional courses.  This is minor though.  The largest problem is all the headaches with the financial department.  I had to call for a month straight before I got my two semesters worth of scholarships applied to my account the first time and a year later I discovered they had missed five terms of scholarships.  They are terrible at communicating.  Then there was issues with money leaving my lender and not being applied to my account or not being correctly applied (both have happened).  To me that is BS.  When the money leaves the bank and arrives in theirs (Kaplan confirmed they recieved the funds), it should hit my account equally as quick.  All that I've said still can't fully describe the TERRIBLE service they provide.  
As for the one review stating that people have to read their lenders contracts, you are an idiot.  I don't have a problem with the lender.  I can fully see what and when they've disbursed money.  It's Kaplan's financial department that is the problem.  They are too incompetent to do their job and apply funds correctly to an individuals account.  Clearly I'm not the only one that has had issues, if you go to the better business bureau site you can see the numerous complaints (mostly financial) against this institution.

Kaplan Rocks

Psychology
Reviewer: maria.rider (Degree In Progress) on February 10, 2009

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Here is the thing with any online college, we are all supposed to be adults now and as most adults already know, you don't sign or commit to anything that you don't fully understand. All of the people griping about them taking your money, DUH! That's what colleges do. They take your money and you don't have to try to support a family of 4 on McDonalds wages. Your financial problems are with the bank, not Kaplan. I am not into my 7th term and couldn't be happier. I have learned more at Kaplan than I did in 2 years at a normal college. Of course, with online college, you have to be very self disciplined so you don't fall behind, but isn't that everywhere. My academic and financial aid advisors have been wonderful. I haven't had to do anything as far as that goes. My financial aid advisor prepares my statements, I read them and go from there. He even got it down so I only pay roughly $100 a month out of pocket. My projected loan payments after graduation are about $100 a month for both loans combined. I can't complain about anything and I have never received a call from them at an inappropriate time on a weekend unless I called them first. If you are a big boy or girl and can handle taking responsibility for your course in life, then Kaplan is definitely the route for you. I couldn't be happier.

Kaplan is a great school to attend.

Law and Criminal Justice::Paralegal
Reviewer: trina (Degree In Progress) on February 9, 2009

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I was a little angry after reading some of the negative reviews about Kaplan University. I am currenty in my 7th term at Kaplan, BS in Paralegal Studies, and really don't have anything negative to say.  The teachers are there for you, you either receive a real (hard) book or an e-book in each class.  However, I do think that before you enroll in any online school you need to make sure it's right for you.  For a lot of people it can be hard to make time for your homework, etc. and not wait until the last minute.  After all nobody is telling you when to do it, they merely give you a deadline on the last day and time the paper or quiz is due.  You have to be very self disciplined and not looking for somebody to coddle you.  If this is not you, Kaplan is not the place for you.

Pay Up

Criminal Justice
Reviewer: voyager0347 (Graduate) on February 4, 2009

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I would like to contribute to this review on Kaplan. I have found the professors and the material very educational and rewarding. I have had the opportunity over the years to take classes in the traditional classroom environment and now on line. I don't see much difference except now I can attend when it is convenient for me. 

I am sorry but I don't have to be face to face with someone in order to learn. It not only has allowed me to work full time but has also allowed me to get an education not to mention all the money I have saved on gas to get back and forth. If your complaint is about the money you borrowed you need to read your contract a little closer. The money you borrowed is from some sort of lending institution not the school. Maybe this is why you didn't succeed here at Kaplan maybe because you weren't smart enough to begin with allowing yourself to sign something before you took the time to read it. Or maybe you didn't qualify for a scholarship like myself.

But for whatever the reason I am sure your complaints are legit. If you miss the classroom experience and interaction I suggest you enroll in a school close to home so you can make friends and have that traditional classroom experience. Good Luck.

Kaplan is a fraud

Legal Studies
Reviewer: tazyd (Degree In Progress) on February 4, 2009

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The only thing Kaplan is good at is taking your money!  They are a very sophisticated sales organization centered around numbers not your education.  Currently my complaints are being reviewed by the Dept. of Ed (I've spoken with personally); State Dept. of Ed; Attorney General's office and my State Senator.  I've been advised to forward my information at this point on to the accreditating agency as well.  There is an ongoing investigation into Kaplan's deceitful sales pitches and money scams.  Please, if you've been a victim of their shady practices, send complaints to the above mentioned agencies ASAP!

Kaplan Awsome School

Law and Criminal Justice::Paralegal
Reviewer: venus_is_our_star (Degree In Progress) on January 29, 2009

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Hi, my name is Becca! I am currently attending Kaplan University to get my Associates degree in Paralegal. I am in my 5th term and have a GPA of 3.8. I am a high school drop out with a GED. Kaplan was one of the many online schools I did research on. 

The only problem I had with Kaplan was they do indeed call you at all hours. I got a phone call from them at 9pm on a Sunday night. Thats crazy. However, I cold not have chosen  better school to get my degree.

I am a mother of 2 and work full time. Kaplan has very flexible hours and are very helpful and understanding about many issues I have had. Jut recently I ws unable to access the library for 2 weeks making it impossible to do an assignment. My professor was cool with it and told me to keep her posted and submit it when the problem was taken care of. I submitted it and recieved full credit.

Pretty much everything at Kaplan is great. The courses are easy at first, but then get harder and harder. This type of school is for people that are self motivated and very disaplined. If you are not ready to give your education your all, then this school or any other is for you.

Thanks for taking the time to read this and I hope it is very helpful. I would recomend this school to anyone.

P.S. My baby sister just got her GED and starts Kaplan in March!!!

Becca

Another College Regret

Criminal Justice
Reviewer: I_DO_BE (Degree In Progress) on January 27, 2009

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Try to recieve your Degree on Line with the programs, promises of those who represent a fallacy of words. I too was in my second quarter and became ill with West Nile. The choice I took was to pull from the University and take care of my health. Kaplan was unconcerned,  insensitive, non-responsive to what I needed to get back on track. Now I have recieved a BILL for CITI Bank for a loan that I was told I didn't need but that I had to apply for it if I ran short of funds. That did not make sense to me, I asked many questions and still was informed that I had to for my enrollment. I did. 

Now i am recieving a Bill from Citi Bank with there responce inquire with student accounts at Kaplan. I can not get a responce from KAPLAN on anything. 

My student account shows nothing of recieving funds from Citi Bank as to date. All I would like is to have a responce from some one. I can not get a hard copy/email of my final grades, my account copy/email of funds recieved, NOTHING! 

What would they do if all the law students and tax lawyers checked into this college, maybe people could get their answers. 

I will not give up until I have my answers. 

THe question to you my friend "Why would you go to a University like Kaplan for your education?"

Very happy!!!

Early Childhood Education
Reviewer: Anonymous (Degree In Progress) on January 23, 2009

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When I got out of the Army with no GI Bill they helped me with other Veteran tuition assistants! They kept me informed as they received my transcripts from the other college I had attended and my Army transcripts! Even when I was having computer trouble when my laptop screen cracked, the teachers and adviser were extremely understanding and helpful! 

As to that veteran who said something about the $95 enrollment charge... what? That fee is waved for veterans and military spouses! so that's a huge lie! 
And for the rest of the bad reviews, COLLEGE IS GOING TO COST MONEY!!! You are always going to have one or two teachers you don't like so suck it up and deal! If you are still not sure try only one class at first to see how you like it. But I have been so happy with my experience with Kaplan that my husband, who is still serving our country, is about to start taking classes at Kaplan!

Irritating Calls

Nutrition Science
Reviewer: Anonymous (Degree In Progress) on January 13, 2009

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I was seriously considering going to this institution but I can tell you that these were the MOST irritating people on the face of the earth!  My so called advisor would call me up until midnight all through out the week and weekend.  I got my cell phone bill back and it was outrageous and it was all due to irritating calls.  I pulled out of the program a week before I was suppose to start and now I am attending a higher institution and haven't gotten one single call from them.  RECONSIDER YOUR OPTIONS BEFORE ATTENDING THIS INSTITUTION.

Working out great!

Buisness administration
Reviewer: chrissy3233 (Degree In Progress) on January 10, 2009

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I am in my 6th term with Kaplan.  I work full time and have a family.  Attending an online school is the only way I could reaonably get my degree.  I checked into local schools that have online programs but you can only take certain classes at certain times and it would have taken me years to finish.  I am almost halfway done with my Associate's Degree after one year.  I work with someone who will be finishing their Associate's Degree this summer from a local traditional college after 5 YEARS of classes!
The classes are pretty easy at first but they do get harder and the whole thing is you have to actually do the work that is assigned each week or you will struggle.  I probably spend about 15 hours a week on my school work.  I have never had a problem with any of my instructors getting back to me and most of them will work with you if you have problems.
The cost - very high.  The only reason this working for me is because I have tuition assistance from my employer, I got a government grant, and the rest is financed trough financial aid. With that I only have to pay less than a third of the actual tuition, otherwise I could not afford it.
All-in-all my experience at Kaplan has been great and I would recommend it for those who don't have the option of attending a traditional classroom and can afford it.

Kaplan Wants Your Money

Information Technology
Reviewer: Anonymous (Degree In Progress) on January 2, 2009

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Kaplan's curriculum is very poor. You could learn a wealth more of information simply buying books off Amazon. The way they treated me after a hospitalization was they expected me to pay the full price for the course and wanted me to stay in a class where the hospitalization would have negatively affected my GPA of 4.0. All they care about is collecting your money, even if that means stealing it. Furthermore, my financial advisor has not done her job and I am getting bills instead of them being deferred. Like every other college I have attended Kaplan is no different, they might as well be in bed with lawyers. They do only one thing well, and that is give you a run around for your money. They have no respect for persons with disabilities either, and their web site is always having issues.

terrible!

Criminal Justice
Reviewer: Anonymous (Degree In Progress) on December 11, 2008

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Kaplan University is terrible!s, 
Instructors do not answer emails with questions regarding projects, seminars, explanations..ANYTHING during the whole term.

Customer service are terrible!, academic advising department treat with ZERO respect, make fun of you on the phone, and with "sarcastic comments".

I wam in the middle of a class... trying to drop Kaplan but once y ou there... you are stuck in this terrible institution.!!!!!!!!!!!!

Good Experience

Bachelor of Science in Nursing
Reviewer: roblvms1 (Graduate) on December 9, 2008

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I just recently graduated with a BSN. My experience was great. Most of the classes were structured well and the instructors had adequate credentials. I am planning on starting my MBA at Kaplan in 2009. The only complaint that I have is with the lack of communication from the financial aid office.

Kaplan is terrific!

Criminal Justice
Reviewer: kristabiffle (Degree In Progress) on December 5, 2008

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After reading all of the reviews, I am amused at all of the negativity from past and present students.  First, let me start off my saying that with an online school (any online school) -- you have the added challenge of not being able to interact face to face with your advisors, be it academic or financial aid.  I am in my 3rd term with Kaplan and have had the same academic advisor.  She is terrific.  If you are having problems with your advisor, ask to be reassigned!If you aren't getting answers from financial aid, your academic advisor can help you get in touch with the right people.  I will agree that the response time from the financial aid office leaves a lot to be desired and they do not do a terrific job at informing people of their total tuition costs.  You do have to do a lot of your own homework to figure out what your financial aid awards will cover.  Keep in mind that while their tuition my seem very high as compared to other schools -- all of your materials are included in your tuition.  Add the cost of books to tuition at other schools and you will see it may be very comparable to Kaplan.  The instructors are terrific and they are professionals working in the field who bring real world experience into our seminars.  Granted, due to the non existent admissions criteria, you will have a lot of people that impact your experience with irrelevant questions or conversations during seminar. This does get better as you proceed into your higher level classes as most of those people have dropped out by then.  In the end, you get what you pay for.  Kaplan is a fully accredited school so people who have posted that it is not or is only recognized in certain states should reveiw what that actually means.  Kaplan is not for everyone, but for me I know I made the right choice.

Beware of tuition costs!

Criminal Justice
Reviewer: k_thornburg (Graduate) on December 4, 2008

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The classes, the work, and the teachers were all wonderful.  I did not have any problems whatsoever with that aspect of Kaplan.  I did the 2+2 program, where I obtained my Associates in Criminal Justice first, then they applied those courses to my Bachelor's in Criminal Justice.  It took me 4 years total to finish.  Basically, it is an accelerated course, because you don't really get any sugstantial time off.  I was told I couldn't 'take a break' because it would set me back in regards to financial aid and my status as a student!  But I moved through it.  When I first started, we had 4 quarters, basically, with about 2 weeks in between each quarter.  Toward the end, it went to mini sessions and only a week in between!  I was definitely BURNED OUT when i finished, but I was glad that I finally accomplished something in my life.  
While attending, I was awarded full financial aid.  My first mistake was not looking into the actual tuition costs.  I didn't compare it with regular colleges or universities, so I didn't think anything until a year after I graduated and my forbearance/deferments were up and I had to start paying back...OH MY GOSH!  My total bill was $48K, and with interest, by the time I'm done paying that back, i will have paid over $90K!!!!  AND, even though I consolidated all the different loans, the lowest I could get my monthly payments is $259!  I was paying $317 a month, but recently called and got on the graduated payment, and although it went down, i really cannot believe I am paying $259 a month!  My brother went to a full on state university for 5 years, obtained his bachelor's degree and had half the tuition i had, and his graduated payments started at $50 a month, and now he pays about $100.  I KNOW and am fully aware that I have to pay this back, and I am, but honestly, had i known what the cost was going to be, i would NOT have obtained my degree through Kaplan.  It simply is not worth it.  and now, i am seriously struggling to get by because of the size of my student loan payment!  I have a great job with pretty good pay, but this is just eating my lunch...literally!  
ALL IN ALL, do your homework on the tuition.  I do not think it will be worth it in the long run, and I'm sure there are other online, fully accredited schools that cost way less.

Positive Kaplan Experience

Buisness administration
Reviewer: stacy_bright (Graduate) on December 3, 2008

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I just graduated from Kaplan in September 2008 with my BS in Business/Accounting. I have nothing but good things to say about them. All of the people that I worked with were professionals. They returned my phone calls and emails promptly, worked with me when I needed to change classes. The registrar's office even when above and beyond when I needed extra paperwork for an international business work visa based on my degree.

It annoys me that there are few positive reviews at Kaplan, just like for most products. The people who scream the loudest are those that have problems. Not only did I graduate with a BS, I have also been accepted to graduate school for my M.Acc. based on that degree. It is a traditional public university that is accredited by the AACSB and I start in January 2009.

Experience with the school has gotten better

Communications
Reviewer: ClaraJohnson6 (Degree In Progress) on November 25, 2008

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When I first enrolled at Kaplan I found out after 2 terms and $6000 later that I had been enrolled in the wrong program.  It took a few months to get it all straightened out financially. The compliance manager got involved and she was terrific.  The teachers that I have had so far are great!  

The downside of the college is their financial aid advisors and academic advisors.  I have had several of each and I started in in August 2007.  

If you are not motivated to do the assignments and projects then an online atmosphere is not for you.  I had a hard time getting up to speed and I had to repeat several classes.  This past term, which ended Nov. 25, 2008, I kept up with all of the discussions, seminars and assignments and I got good grades and learned some helpful things.  If you fall behind it is difficult to catch up.  The instructors are very helpful but if you don't do the work you won't pass.

I saw someone had mentioned that all of the books were e-books and this has not been true for me.  I think it depends on the program because I have had several books sent to me for my courses.

I think that my degree will be valuable.  It doesn't matter where you get the degree from, what matters is if you can demonstrate skills in what you earned your degree in.

I would recommend Kaplan to others but advise them to keep documentation of emails, etc. in case financial aid messes up something.

Wonderfully challenging!

Business - Accounting
Reviewer: Anonymous (Degree In Progress) on November 25, 2008

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I've been attending Kaplan since June 2007 and I absolutely love it!  I'm going for my BS in Business with an emphasis in Accounting.  They are an open enrollment school which means they do not turn anyone away as long as they have a high school diploma or GED and that was probably the most annoying thing about the school to me at first.  In the beginning I was taking classes with some complete morons who probably should not have even graduated high school.  As time went on and my classes became more challenging I found that the morons are weeded out (I imagine they are the ones who end up dropping out and come here giving Kaplan negative reviews!) and now I have no complaints at all.  The financial aid office is very helpful if you give them a chance - if you're confused or unclear on something you just have to speak up and tell them and they will explain it.  I absolutely love my admissions advisor - she still calls me and checks up on me!  I have been through several academic advisors but it's fine because, as someone else mentioned, I only need them to enroll me in classes.  I am in complete control of which classes I take as long as I meet the prerequisites.  The reading material, whether actual text book or ebook, are completely free (included in tuition).  It does not at all bother me when a class I take has an ebook instead of a text book because I know I am getting updated information.  It takes a lot of time and money to publish a text book - in some cases by the time a text book is published and distributed the material could be outdated.  I love the APA citation style that the University follows.  I had a lot of instruction and reference material available on how to properly format in APA so the person who said that nobody teaches that obviously did not even bother finding out.  The professors are very valuable to me.  They are specialized in the field they teach in.  For example, in my marketing class the professor was an actual marketing executive so he was able to not only instruct by the book but also by life experience.  I value my education at Kaplan so much.  I earn every grade I am given.  Some of the classes have been somewhat easy because of my prior education and work experience but I still worked very hard at completing the assignments and posting to the discussion boards.  Some of the classes have been quite challenging.  I had to read an average of 85 pages a week for one class I took, in addition to assignments, essays, tests and discussion board posts.  If you're looking for an intellectually stimulating, technologically advanced online learning environment, look no further than Kaplan University.

Wonderful school.

Criminal Justice
Reviewer: Anonymous (Graduate) on November 21, 2008

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I just finished by Bachelor's degree in Criminal Justice (this month).  The teachers were outstanding.  Many work in the field that they are teaching in and bring a lot of experience and knowledge to the classes they teach.  I started in Jan. 2007 and in all that time, I had 1 e-book in a class.  All of the other books were shipped to my home.

I will grant that the financial aid department leaves a lot to be desired.  Even though you can go in and look at your account ledger, it can be confusing.  When Kaplan switched to their new format, it made things a little easier, but there are still a few things that can confuse you if you don't take the time to look at the ledgers.

The technology that they use is wonderful.  I am going on to another university for my Master's degree and they don't "accept" Windows Vista written papers without modification.  Kaplan does.  If you think that Kaplan has poor technological support and their website is bad, go look at some of the other schools out there.

The classwork (papers and tests) are equal to or in some cases, surpass those of traditional universities, which I have been to.  

You will only get out what you put in.  If you aren't willing to work hard and be patient with those who are there to help you, it can make for a bad experience.  Thank you.

Please Listen to Negative Reviews!!

Nutrition Science
Reviewer: Anonymous (Degree In Progress) on November 21, 2008

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Please listen to all of the negative reviews out there and beware before you make a mistake! 

Here is my story... 

I would like to become a Registered Dietitian and have done quite a bit of research into the profession.  Believing that a degree in Nutrition Science would be beneficial to me, I began looking into online programs to help me acheive my goal.  At first, I believed Kaplan University to be a good choice.  In addition to being a stay-at-home mother that would need a flexible schedule, I am also a US Army Veteran wanting to use my GI Bill benefits.  Kaplan offered reasonable rates and a good discount for vets -- all in all, my GI Bill would completely cover the cost of this degree.  I spoke with an Academic Advisor and told her of my desire to become a Registered Dietitian.  She said I had made a great choice and then proceeded to tell me that she was a Dietitian herself -- she even detailed the work she had done before being employed by Kaplan.  Great! It seemed as if I had made a good, sound choice so I decided to go ahead with enrollment.  I paid my enrollment fee and registered for classes.  However, soon after I registered for my classes, I receive an email from a DIFFERENT Advisor stating that Kaplan's Nutrition Science program is not CADE-approved and that I would not be eligible for the requisite 900-hour internship and certification test upon completion of my degree.  In effect, the Nutrition Science degree I was going to earn was useless to me.  I would have to re-take most of my courses from a CADE-approved school.  I immediately canceled my classes and requested that my enrollment also be canceled.  While stating my reasons for cancellation, I was told that I had never made my career intentions clear, otherwise my Advisor would have immediately informed me that the school was not CADE-approved.  This was a complete and utter LIE!!!  My Advisor and I spoke at length about this profession -- during three seperate 1.5 hour phone calls -- as well as going over documentation I had to sign stating my understanding of the 900-hour internship (which, by the way, made no mention of the lack of CADE approval). WHY would have had to sign this document if I never intended to become a Registered Dietitian?  I was compeltely misled and deliberately deceived.  I understand and accept that it was ultimately my responsibility to ensure the school I attended was CADE-approved and to seek a different school should it lack approval, but I also believe it to be the duty of the school (and especially the advising staff) to inform its prospective students that the program they will attend does not contain the proper certifications/approvals necessary to reach their career goals.  Kaplan failed at this duty -- miserably -- and I caution anyone trying to get their degree: LOOK ELSEWHERE!  As I have since found out, there are many other online universities that will be able to help you.

Not Worth It

Information Technology
Reviewer: rugger808 (Degree In Progress) on November 17, 2008

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The classrooms are nothing more than a big chat room. Most of the times the classes are not really covering anything more than you could pick up from just reading the book. Most of the class work you do is read the book and then write a paper on it. 

My biggest issue is one that I have heard time and time again, there is no time with the teachers and the “office hours” really don’t exist.  It takes them, days sometimes an entire week to get back to you and by that time it’s to late. Also when they do get back to you more often then not the feedback means nothing and provides no real details.

You're not getting a well rounded education as there are no electives (outside the program) and there are no real choices in the courses you pick. 

I have moved on to a widely known state university with an excellent academic program and I couldn't be happier.

Online school is difficult!

Legal Studies
Reviewer: mscarnegie (Degree In Progress) on November 9, 2008

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I am in my final term at Kaplan.  I have taken my LSAT and I have big hopes of attending Pace Law School.  At first I was concerned with Kaplan's accreditation, but I think I have been able to put those fears to rest as they are fully accredited by one of the five largest accerediting agencies in the country.  My concern is that I have just received my LSDAS report and there are no comparison numbers for my LSAT score compared to others from Kaplan who have taken the LSAT.  Maybe the school is too new. Well my application to Pace has been submitted and I am awaiting a response.  I will keep you all apprised!

BTW, online schooling is so much more difficult then traditional schooling.  You have to be very disciplined in order to be successful as you do not have anyone reminding you of what you need to do!

Half a step above a scam

Law and Criminal Justice::Paralegal
Reviewer: Anonymous (Degree In Progress) on November 5, 2008

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I almost don't even know where to begin in describing all the trouble I've had with Kaplan, so I'll start with the only thing that is actually a credit to the University, namely its teachers.

I could go on at length about the incompetence of their advisory staff- negligent and entirely incapable are the best descriptions.  I had one not drop a class when asked, and was stuck with a zero being figured into a 4.0 GPA.  I asked what my options were for taking time off and was withdrawn from the university.  My appeals of these actions were denied, the report denying it being contradictory and with no bearing on the actual facts.  When I returned, a change to the degree plan excluded 15 previously earned credits.  I believe all of this was retaliatory for allegations of wrongdoing against my advisor.

Kaplan University is one step above a scam, and their behavior can best be described as "How not to run an online university" with a little "Everything wrong with distance learning" thrown in for good measure.

Take your money and time elsewhere, Kaplan is a disgrace.

Positive

Legal Studies
Reviewer: Anonymous (Graduate) on October 25, 2008

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I wanted to let whoever comes here know that Kaplan is the real deal. It is regionally accredited, there is federal financial aid. I did my courses from November 8, 2006 through February 19, 2008 and got my BS in Paralegal Studies. I had an associates, so I had 90 credit standing immeadiatly. I submitted my transcripts quickly and I got credit for some of my other school work.

I will admit that the financial aid office needs major improvement. I had to track down people just to get my voucher credit applied to my account before i graduated. The books are FREE with your tuition and if you can you can get a Citibank Tuition Assistance Loan if you really need to make it through even if you have 550-600 credit.

However the professors I had, all but 2 were great to talk to and taught me a lot. From writing a first paper to doing an appellate brief ive been to a regular on campus school and let me tell you this was WAY harder. So if you think online school isnt hard, try taking a few 400 classes at Kaplan and see how well you do. They are FAR from easy and will challenge your mind. The 100 level classes are easy because they are introductory. I finished with a 3.1, but I also took heavy workloads of 24 quarter credit hrs.

I am currently 3 classes into the new MSLS they introduced in March and I have a 4.0. My 2nd class required a 20 page thesis paper on a business legal based ethical question just to give you an example. The Masters is regionally accredited as well. Trust me Kaplan is NOT AN EASY SCHOOL. If you are a good independent student enroll. Might be costly but what in life isnt?

As for Concord they are right its not ABA approved. However since it merged with Kaplan it is Regionally accredited and Federal Aid can be given. Therefore it is the only JD I know of that is regionally accredited and done online exclusively.

I am very tempted to do it, as ABA schools often treat you like your not worth it. Do I want an ABA school? Who doesn't. Can we afford it, not likely.

Thank you Kaplan. Your degrees do mean something. As far as your masters work, it is very challenging. I hope Concord is truly as demanding as my masters thesis work is.

Thanks...

Richie

Great School!

Buisness administration
Reviewer: twallingaz (Graduate) on October 20, 2008

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I recently graduated from Kaplan University in June 2008 with my Associates Degree in Business Management.  I had very good experiences with most of my instructors, only one instructor that I had I didn't like.  But with any school that will happen whether it be online or at a "brick and mortar" campus.

My only complaint was the Financial Aid office, they were tough to get a hold of and once on the phone I was able to get the answers I needed.  I would recommend before choosing any school do the research and make sure its a good fit.  The online environment is not for everyone, if you do decide to take online classes make sure you are someone that has great time management skills.

Good luck!

Great School, but worried about degree recognition

Legal Studies
Reviewer: Anonymous (Degree In Progress) on October 8, 2008

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So far Kaplan has fit my needs for school.  It is flexible and lets me work independently which is my preference.  I have not had any issues with financial aid, billing, etc, everything in that area was just as expected and outlined prior to enrolling.  

As for support my Academic Advisor calls all the time, too often for my liking to follow up and make sure everything is going well.  There is a lot of support from the administration.

My only concern is whether or not my BS in Legal Studies will be recognized and accepted for my entrance to law school.  I am in my 3rd term and that fact has yet to be determined.  I hope I am not wasting my time as law school is my ultimate goal.  I also learned that Concord Law School an affiliate of Kapplan is NOT accredited or recognized by the American Bar Association and is therefor a waste of time and money.  I don't know how they can even be allowed to operate due to that fact.  When I initially enrolled at Kaplan my plan was to do go here then transfer to Concord, and was told that Concord was an accredited law school by the dean, so I was flat out lied to which makes me nervous about Kaplan as well.  

Other than that, the classes are great, the professors are the same as any other school, some are awesome, some are terrible, and most are somewhere in between.  The material/curriculum is really easy to follow and understand though it is very much a self taught environment, so if you are not disciplined enough to stay on track then Kaplan may not be the best choice for you.

I will post a follow up once I get my answer about the degree recognized to enter law school.  "Cross your fingers"  :)  Hope this helps, have a great day!

Is it You or the School?: Think About It

Criminal Justice
Reviewer: luther.long (Degree In Progress) on October 8, 2008

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My name is Luther and I'm a student currently attending Kaplan University in the Criminal Justice BS program. First and foremost, anyone who does not want to learn nor have the ambition and motivation to drive themselves to complete his studies should stay away from online schools. These types of schools are for the self-motivating person. A bad experience is usually associated with students not doing their job, which is learning.

The materials are FREE; it is included with the tuition.  Can't say that about many schools. The vast amounts of information which the university utilizes to ASSIST me, the student, with my learning is substantial. More than enough information is provided for me to be successful in my studies. If I fail, it is because I didn't apply myself. After all, this is COLLEGE, not high school. No one is going to make sure I do my work, but Kaplan does provide frequent reviews of my progress.

The amount of knowledge that the instructors have is great. Every single instructor that has taught my assigned classes had a masters in his respected field AND was working in the field at the time the class was being taught. When I need information on a topic that I am having trouble, the instructor is there help me out. Don't be confused about this, though. I am taking online courses. There is a timeframe for contacting the instructors, as is every educational institute I've attended,and it's usually online. So if online communication is a problem, don't attend online college courses.

The institution has everything that is needed for a student to succeed. Writing labs and math labs are available to all who wish to attend, and it's all free. Kaplan's tutoring is among the very best in the nation. Don't believe, then look into this url: http://www.kaptest.com. This school is renown for tutoring students of all ages and school levels. Once again, anyone who does not want to learn nor have the ambition and motivation to drive themselves to complete his studies should stay away from online schools. Chances are the failure would have been met in a traditional learning environment.

I have been to three different universites and have experience all three colleges' online program. I have to admit that Kaplan University has the best user friendly interface. I never lost myself on their platform. If there was ever a technical issue, it was quickly corrected. 

Overall, the materials are great, the teachers are an asset, and the institution is one of the best I've experienced. Since this is an online school, there is no need physical need to go to the class. Although, seminars, online, real-time class meetings, are incorporated into almost every week of every class. The ratings which the students give seem to be a direct reflection of how motivated the person was in his studies. You get what you put into it. Give crap, get crap. Give best, the sky's the limit.

DO NOT pay anything before getting your answers

Business Concentrating in Finance
Reviewer: Anonymous (Degree In Progress) on October 7, 2008

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Well, I was just applying for an undergraduate course and this is what I got:

-	After getting the total tuition and fees, ASK FOR HIDDEN FEES!! Believe me, you will increase the price in at least $200.

- My admissions advisor (SC) is very nice on his emails and phone calls, but I do not get the answers I REALLY need and regardless my satisfaction with the answers, SC keeps asking for me to sign the agreement and start paying the fees so he can "reserve" my position in the class.

- I am not an American citizen and I realized that admission advisors are not of the documents necessary for international applications. First I was said TOEFL and University transcripts (evaluated by a NACES member) were enough. At this point I refused to pay any fees before making sure Kaplan had officially received all mandatory documents. Then, after 2 weeks asking for money, SC emails me saying that in addition to the University transcripts, now he needs the High School transcripts. My answer to SC was: "Due the new documents you asked (high school transcripts) we just delayed the application in at least 45 days. I am glad I haven’t paid any fees until this moment".

- I asked SC to email me a web link where I could check the professors' profiles, resumes and their articles/books, however SC’s answer was: "I would love to accommodate you with your request. Unfortunately I have no way of knowing who the instructing professors will be. Once enrolled, this should be a question for your academic advisor, who at this time I am also unable to share with you exactly who that will be." Maybe it is just me, but it seems very odd that such accredited University refuses to show its professors' profiles, and if noticed the "ONCE ENROLLED" on SC answer you will realize that he is still asking for my money before giving me the answers!!!
Conclusion: I do not feel comfortable with Kaplan and I will cancel my application because I do not trust the advisors and I hate when I feel their priority is to get my money instead of providing good service. I am sure their learning material is great, the use of technology is very good and I have nothing to say about the professors because SC refused to tell me who they are.

Another Honest Review

Information Technology
Reviewer: methodical65 (Degree In Progress) on September 24, 2008

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Ultimately you get out of it what you put in. If you’re not a good self learner this is probably not a good choice for you. You will have to buckle down and pretty much teach yourself. Instructors are available to help but mostly they direct you to a different source to get help. Sometimes while in class the professor doesn't seem to have control over the class. Students tend to type in a lot of comments that have nothing to do with the class and can waste time. They also can take up too much time asking questions they should already know the answer. I find most of the time at least 25 minutes of class time is wasted due to these interruptions. Time will tell if employers consider a degree at Kaplan U. legitimate. Considering how much money I am spending, this is a big concern of mine. Either I'm rather smart or a good percentage of my fellow students are running on low wattage bulbs.  I wonder what kind of grades they are receiving. If they are getting good grades, I would have to wonder what a degree here is worth.

poor

Bachelor of Science in Nursing
Reviewer: cahawthorne2000 (Degree In Progress) on August 29, 2008

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this was a very bad experience for me ...one that has made me decide never to do online classes again nor will i recommend this university to anyone that i know. It was all good when I was signing up for the classes but once you are in the class you cant get anyone to return your calls or assist you in anyway. VERY BAD EXPERIENCE very poor communication with the students/ teacher

Kaplan Honest Review

Buisness administration
Reviewer: Anonymous (Degree In Progress) on June 21, 2008

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I am Kaplan student as well as Kaplan employee. 
Things which I like about kaplan

1. Materials
2. Technology

Things I do not like

1. Student Quality
2. Some of the professor are not good, they will not contribute or provide feedback

I get 75% employee discount so for me it is not expensive compare to what I am getting. If you are self learner, kaplan is great but if you prefer lectures then honestly online MBA are not for you. I have learned from my classes but I may have done that from any class. I cannot compare to any other institution as I never attended them.

Kaplan NOT recommended

Buisness administration
Reviewer: masonhillassociates (Degree In Progress) on May 27, 2008

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I am currently a business student at Kaplan. My first semester started out fine until they changed the details of finance and demanded over $2,000 from me immediately instead of over 6 months like I was told. Now, the second semester has classes that require APA formatting, but they haven't taught that yet, so you have to teach yourself. They also have requirements that make it necessary to have a substantial amount of knowledge with Word, yet that class is next, after you need it. Unlike most schools where common sense class placement would have you taking the basics, they have them after you have almost failed the classes you needed them for. They say you can take this because it will fit your lifestyle. They forgot to add that you had better not have a job or relationship because the requirements and the lack of assistance WILL consume ALL of your time. I really would not recommended Kaplan to anyone. Look elsewhere. I am planning on taking my credits and going to a different school.

Kaplan no different than Brick and Mortar

Criminal Justice
Reviewer: Anonymous (Degree In Progress) on May 20, 2008

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I went to a "Brick and Mortar" college out of state and have found that Kaplan's admissions/tuition/cost to be very similar to that.  Expensive and not student friendly! Having said that, I learned a great deal at Kaplan and am continuing to pursue my degree.  I have taken two semesters so far and found that the instructors and course material to be better than the Brick and Mortar school I went to.  I had one instructor in college (Brick and Mortar) that wrote the calculus book we were using, charged $100 for the thing and we never worked out of it.  At least with Kaplan, the course material coincides with the course and the instructors work out of it.  Overall, I would say that Kaplan is expensive, the instructors knowledge and student care excellent, the course material above good, but not excellent, and ability to be flexible while learning priceless.

Make sure you know EVERYTHING before signing on!

Criminal Justice
Reviewer: gandmsmith (Degree In Progress) on May 17, 2008

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In all fairness, Kaplan has the best technology available to students in online class room environments and the materials that are provided are awesome.  Unfortunately, the instructors are teaching to many classes at one time and are unable to keep up with discussion boards and grades, the price  for tuition is over the top and not worth the value plus that fact that your financial aid will not pay for all of this - or anywhere near all fo this unless your numbers are near 0 at what your expected contribution is and the quality of support is very disapointing.  Bottom line is that they want your money and after experiencing other online universities, most of us after taking a tour of the classroom are very excited about a possible great experience.  My academic advisor did not apply transfer credits appropriately which kept me from taking essential electives for my degree because it did not show that I had already taken the prerequisits due to the application of prior credits.  After two weeks of unanswered phone calls and emails - he called me and did not even have the correct information of my status or really who he was talking to.  My financial advisor neglected to let me know that I was going to pay much more then originaly expected after financial aid.  I found out after getting a notice that I was $510.00 behind and was due to pay another $200.00 per month that I had not agreed to for the next 6 months.  In addition to all of this, after I finally got a response about my request to withdraw due to my obvious issues, they added on another $100.00 administrative fee and then delayed a financial aid clearance letter so that I could start the next term at a much better university.  No phone calls back is something a student can expect unless they want more money.  I just received a letter in the mail letting me know that tuition is going up once again.  You can not put a price on a good education.  But you can go into a situation with enough knowledge to protect yourself so please consider other options and read reviews from different areas before making this university your final choice.  Trust me - you will be grateful that you took the time to double check your decisions and financialy protect yourself.  Take it from someone who learned the hard way.  Good luck with your future!

CJ /IT major says give it a try really!!!

Criminal Justice
Reviewer: angelmcsweetums (Degree In Progress) on May 7, 2008

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I have been attending Kaplan for a year now, and they have done nothing but helped me and the people in my classes whenever they needed it. I have maintained a 4.0 until this semesster and I want to let everyone know that Ihave books, real ones there are only some classes that require online books that are covered with your tuition because tht's how the course is set up. I love it so far. I read all the reviews and honestly by the end of it I didn't want to stop going to Kaplan I just wanted to get all the complainer's together and slap them so hard that they could MAYBE wake up and see that this college is just like anyother college. Kaplan is here to help,and if you didn't get help from this collge well then sorry you are just made to be some bunghole that complains allthe time, but don't try and waist our time with your crap. And the person about the clas action suit, please, I went to Everst college which had te class action suit against it, this is NOTHING like that. Kaplan is acredited, and you WILL get an education here. 
Goodluck.
J

Where Do I Begin?!?!

Criminal Justice
Reviewer: misspeanut722 (Degree In Progress) on May 6, 2008

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Kaplan keeps students completely in the dark about the financial aid/grant/loan/tuition process, hands down.  Questions and calls to advisors go unanswered and never get returned.  I was 3 weeks into a course and all of a sudden my advisor W/O NOTIFYING ME adds me to another class and drops me from the 1st so I'm automatically 3 weeks behind.  The professor, Mrs. Manning, very kindly tried to help me catch up but by then it was completely of no use, and secondly the books and materials for the course weren't even in my possession as class had already begun 3 weeks earlier.  The cost is OUTLANDISH, people.  The professors are wonderful, the curriculumn and assignments are great; however, the financial aid office and most any other office there completely sucks.  I dropped out to pursue my degree at a "real" campus-based school.

JUST KEEPS GETTING WORSE!!

Criminal Justice
Reviewer: HOVIK4876 (Degree In Progress) on April 21, 2008

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BEING A NONTRADITIONAL STUDENT LOOKING TO FINISH A BACHELORS DEGREE WHILE WORKING FULL TIME, I THOUGHT ONLINE SCHOOL WOULD BE ADVANTAGEOUS TO ME.  THE GENTELMAN IN ADMISSIONS THAT I WORKED WITH, DEREK SCOTT, WAS NOTHING SHORT OF AMAZING.  I WAS NEVER REALLY MADE CLEAR HOW MUCH THE SCHOOL COSTS...ITS UNGODLY EXPENSIVE!  THEY AUTOMATICALLY ENROLLED ME FOR 10 CREDITS WHICH TURNS OUT TO BE NOT FULL TIME, SO NOW I HAVE TO BATTLE TO GET HEALTH INSURANCE.  I PAID **$500+** EACH MO, AND GOT A CALL THAT I WAS $1500 BEHIND! I ASKED WHY THEY MADE MY MONTHLY PAYMENTS AS SUCH IF IT DIDNT COVER EVERYTHING, THEY TOLD ME THAT I WAS TO FIGURE IT OUT MYSELF. YOU CALL AND CALL AND GET VIRTUALLY NOWHERE. YOU DO NOT GET PROMPT RESPONSE FROM ANYONE.  THE ONLINE CLASSES WERE SET UP NICELY AND WERE QUITE CONVENIENT, BUT IT IS SOOO NOT WORTH THE PRICE AND DIFFICULTIES I HAVE SINCE EXPERIENCED.  I DECIDED AFTER 3 TERMS TO LEAVE THE SCHOOL...2 TERMS LATER, THEY STILL HAVE ME ENROLLED BECAUSE THE "HEAD ADVISOR" KEEPS SCHEDULING MY EXIT INTERVIEW, THEN NEVER CALLS!!  I CAN'T EVEN BEGIN TO EXPRESS MY REGRET FOR CHOOSING THIS SCHOOL. I AM WRITING A REVIEW IN HOPES THAT OTHERS DO NOT FALL INTO THE TRAP THAT I DID. DO A LOT OF RESEARCH!! THIS IS NOT THE RIGHT SCHOOL FOR MANY MANY PEOPLE!!

Great School

Buisness administration
Reviewer: joaquinbig (Graduate) on April 21, 2008

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I graduated from Kaplan University and I have nothing but great things to say about the University. I have attended a brick and mortar university and also the online setting and I find them very similar in terms of level of education. I have never had a problem with the financial aid staff, quite the contrary. I graduated with a Bachelor's degree in Business Administration. The classes start out easy for some and then progress into the higher level courses which are very difficult. You need to have self discipline, organization and be self motivated to be a successful student. I don’t really get the students that go to this school and then quit, doesn’t really make sense, maybe you’re not a good student. Who enrolls into a University and then quits after a couple of classes there’s a reason why you don’t have a degree. Quit making excuses and ruining it for the students that have graduated and will graduate just because you couldn’t deal with the classes and environment and lack of financial aid understanding!

So Far...So Good...

Legal Studies
Reviewer: Anonymous (Degree In Progress) on April 20, 2008

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I am currently enrolled in Kaplan and coming to the end of my first term.  I decided to look online to see what others have to say.  I notice that a lot of the complaints are regarding the customer service reps who handle admissions.  While I too found them to be annoying, uninformed, and sometimes unaccessible, I have also had the same experience with brick and mortar schools as well.  Bottom line, I did what I needed to do to complete my enrollment, and now I'm enjoying the process of learning.  My instructors are wonderful, and while some people do tend to yap during seminar about personal things, for the most part, we get the information needed.  I agree with the person who stated that some folks just like to complain.  

As for those who feel "ashamed" to have attended Kaplan, I don't know what to say.  I would never feel ashamed for trying to better myself.  The classes that I've taken so far have been challenging, and as with any learning experience, you get out of it what you put in.  

I have no qualms about being able to further my career once I graduate, because my degree from Kaplan will just be a piece of the puzzle.  Also, FYI, I've inquired with admission reps at some of the universities in my city (DePaul, Northwestern, U of C) and all have assured me that as long as my grades and classes meet their criteria, attending Kaplan will not prevent me from attending grad school at their institutions.

Not too great

Information Technology
Reviewer: Anonymous (Graduate) on April 17, 2008

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I have recently finished at Kaplan with my Associates degree in information technology. I have had many problems with financial aid many times they tried to rip me off they add 100 dollars here and 50 dollars there and hope you don't notice. Also several books I had paid for I had never received its nuts I cant believe they get away with it most of the time.

HATED THIS UNIVERSITY

Communications
Reviewer: sandradnewton08 (Degree In Progress) on April 3, 2008

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I really hated this school. They are terribly overpriced and the support staff is horrible. You can never get through to people and they don't return calls. I feel that they are greedy and dishonest when it comes to the financia aid and money. Horrible University!!!

Kaplan-So-So

Criminal Justice
Reviewer: Anonymous (Degree In Progress) on March 29, 2008

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This is my first term at kaplan. I have never done online classes before, so I have nothing to compare to. But so far, I am not real happy with one of my professors, I don't even know if they are real professors. The seminars I attend are more like a bull session than a class. We hardly ever discuss the weeks chapter. I find no point in them, really. I don't care that student A is not feeling well, or student B is haveing car trouble, I have enough troubles of my own. I don't bring them to the seminar. The financial Aid office leaves something to be desired. I keep getting calls from them, and when I try to call back, no answer. I received student loans from citibank, first disbursement was supposed to be 3/17, then it was changed to 3/ 27, still no disbursement. Don't understand what is going on there. If I knew it was going to be this uneducating, I would have continued with brick and mortar.

Kaplan is a great school

Medical Transcription
Reviewer: cfthreats (Degree In Progress) on March 27, 2008

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I am a current student at Kaplan on line and have found it to be a very good experience. I did not have any trouble enrolling or getting financial aid. I have not been to school in many years and they advisors were very helpful and the website is very easy to follow. To those who have posted negative reviews I would ask what exactly are your goals and do you expect someone to hold your hand. This is college not kindergarten. Although there may be administration issues and communication flaws, what business doesn't have these issues? I am very satisfied and challenged by attending Kaplan and would recommend it to anyone seeking a quality online education.

Two weeks until Graduation-not excited

Buisness administration
Reviewer: jenniferpease (Degree In Progress) on March 23, 2008

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I have to agree with many of the postings stating the financial aid/student accounts departments need to get training with how to deal with the consumers. I have attended Kaplan University Online since August 2004 and now have two weeks before my last classes end. (April 8,2008).

I am not excited since I found out I will need to pay an additional $1700 before I will get my degree. I did not find this out until the earlier part of March, even though I have called, sent e-mails and tried to find out what my account looked like. 

In August 2007, I contacted my financial aid advisor and agreed to pay a certain amount each month until January 2008 to cover my tituation expenses until graduation. However, even though I paid the certain amount, my balance did not zero it's self. 

I have contacted my dean to find out what needs to be done or can be done. This was a week ago and I have not received a response. If you do go to Kaplan, you would do better if you have all money to cover your tituation out of pocket. If you do not decide to attend Kaplan, you will miss a wonderful learning experience. The professors are wonderful. The supporting staff needs to get customer service training as well as educated on how to handle student loans.

Better be motivated!!!

Information Technology
Reviewer: Anonymous (Degree In Progress) on March 17, 2008

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I have been attending classes at Kaplan University since September of 2006. I am enrolled in the B.S. degree program for Information Technology. I have found most of the classes here are challenging, the student portal is for the most part easy to use, most of the Instructors seem well qualified and eager to help, the support system and Financial Aid is terrible, and you switch Acedemic Advisors like dirty socks. The thing that has bothered me thus far are the rediculous and almost next to impossible assignments that you get every once in a while. Also, some of the courses are outdated and you are expected to get certain "really expensive" software at the drop of a dime. Another peave I have is that my emphasis is web design, but I had to completely rearrange my electives so that I would get the knowledge that I was seeking. I was assigned to four programming classes and three networking classes. I suggest that if you decide to attend Kaplan,you have money set aside for programs and motivation to complete the writing classes. Other than that, I am happy with the college and the knowledge that I am recieving.

Your Kaplan experience is determined by YOU!!

Buisness administration
Reviewer: Anonymous (Degree In Progress) on March 16, 2008

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As a Kaplan student myself, I found the diversity of reviews on Kaplan rather interesting.  Let's face it people, Kaplan is not the only educational insitution that has had or will have complaints.  I just think that is life in general - full of complainers!  Kaplan could give it away for free, do all of the homework, guarantee you an A+ and a six figure salary once completed... but you'd still have people that complain.  Give it a break all ready!!

First, yes, the online book thing can be a pain (especially for those that like to highlight and make notes while reading). Like anything else, there is a solution!  Print the book or buy it used online (like I did).  

I find the work very challenging (despite what others say).  It's time consuming and very writing intense, but in the real world, your writing skills are essential.  I have learned better time managment skills as a result of my KU online experience.  

For those of you that complain at the cost of your degree -- I ask you this.... CAN YOU PUT A PRICETAG ON YOUR EDUCATION?? I think the cost of not having an education is worse in the end.  If you want a "free ride", go to a community college or continue to live off of the state and those that work to pay your bills.

If you go into this with negative thoughts, you will get negative results. You are where you are as a result of your own thoughts and actions. Keep your negative comments to yourself and do not bash a good school for your failures in life!

Kaplan, A Joke of a University

Buisness administration
Reviewer: Anonymous (Degree In Progress) on March 4, 2008

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I went to Kaplan for two semesters and found it to be way to easy. I became ashamed that I was going to Kaplan. I wanted to be challenged, because that is what college is about, and Kaplan appears to be a diploma mill. You can breeze through the classes; standards are very low, and Joe Schmoe can get a degree from Kaplan. I am currently attending a "real" university and am quite challenged. I know that when I do finally graduate I will have no student loans and my degree will mean a lot more than a Kaplan degree. Don't waste your breath unless you want a crappy degree that cost thousands of dollars.

kaplan is challenging

Legal Studies
Reviewer: Anonymous (Degree In Progress) on February 28, 2008

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I am a student at Kaplan and it is my 3rd term and I'm perfectly fine, the teachers are fine, the classes are challenging but when I felt that I would fail something the teachers are there to help you and I ended up having a B-, which is great. I currently have a GPA of 3.18. I"m getting my degree in BS in legal studies. The only problems I encountered has been the tutorial section sometimes they don't help all that much but its alright. Also, the teachers do respond back, and I do get real books up to date and everything. I even had a computer class and the software was provided with the book so i don't see the problem with that. My advisors has changed so many times but its ok, i just need them really to schedule my classes. The course is challenging but if you work hard you can get an A or B at Kaplan. You just have to communicate with your teacher and yes there are times you have to do your homework in the weekends but at a university you do the same thing, I'm just concentrating on getting my degree. Will good luck and I do recommend this school and be really serious about it.

BEWARE!

Buisness administration
Reviewer: Anonymous (Degree In Progress) on February 17, 2008

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I just signed up at Kaplan this past Monday.  I went over my financial aid benefits with an advisor over the phone & electronically signed my award letter that stated I would receive $2156.00 in pell grants, that I was to pay a $95.00 deposit (which I did), & that Stafford loans I took out through Chase would cover all but the last $149.04 of my tuition for the first three terms.  

I saved screen prints of the figures I was given & it's a good thing I did because this morning when I checked my email I had a letter from Kaplan's financial aid office stating that I never signed my award letter, so they would be "going ahead with the figures on a new letter".  (Wasn't aware they could do this without my consent), so I logged back in & noticed they had changed my figures so I would be paying them hundreds of dollars.  

I immediately called Chase & told them what happened, so they cancelled disbursement to Kaplan & I also contacted FAFSA who told me to delete Kaplan's school code from my application so they cannot receive my pell grants.

I sent Kaplan a scathing letter telling them that they better disenroll me without any problems or I'll be contacting a lawyer.  Oh, & I am also filing a complaint with BBB.  DON'T GO HERE & IF YOU DO, SAVE EVERYTHING & MAKE SCREEN PRINTS OF ALL FACTS & FIGURES THEY GIVE YOU!!!!!!

Great Experience So Far

Information Technology
Reviewer: pringle.brian (Degree In Progress) on February 14, 2008

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I am in my first term with Kaplan and have recently left University of Phoenix. I was completely aggravated at UOP and I almost let that stop me from attending any online college! Kaplan pulled through for me so far. Although I have to admit I was a 4.0 student at UOP, not so at Kaplan, they have a lot more challenging classes. Without a challenge one doesn’t learn much. I have a couple small glitches along the way, but they were straightened out immediately and I am off to earn my degree. This school is a little less expensive than UOP was, and a lot more inexpensive than a local brick and mortar college, so I do not understand the whole price argument thing that I am reading here. Before I left UOP I did my homework and researched around 15 colleges, 10 of which were online colleges. I nick picked and bothered the poor enrollment people to death, but was adamant that I was not going through another experience like what I was wanting out of. I seen where people said Kaplan dose not supply real books, One of the reasons I chose Kaplan was the fact that they do send you out real books. For the people here that said they could not navigate around the classes and the web site never worked, get a life, I bet you’re the same people that cannot get an email to work either! I just picture someone setting there with an old HP  75mhz, 64 meg ram with dial up and wondering why nothing ever works….lol..So far I feel a person would have to go a long way to find a better online college! Good luck everyone!

Great school

Buisness administration
Reviewer: garyhuber (Degree In Progress) on February 6, 2008

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I joined Kaplan University in August 2006 and have had a great experience thus far.  The format and requirements for the classes are simple and easy to understand.  The classes are a lot of work, so if you intend on joining get your paper and pencils ready!!  As with most college classes some are harder than others, but they are require a significant amount of time each week in order to be successful.  

I think Kaplan is a great value.  At 30 years old, the choice of finishing my bachelors degree online seems as if it was a great decision!

Kaplan has been great!

Law and Criminal Justice::Paralegal
Reviewer: jartnc (Degree In Progress) on January 30, 2008

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I am in my 5th term (almost a year) and I absolutely love it! Although the classes are challenging, that is what I am paying for, and I have managed to maintain a 3.5 gpa. I would definitely recommend Kaplan University to anyone that is looking to get an online degree! As long as you enroll with the thought process of achievement, it is really wonderful!

Kaplan

Criminal Justice
Reviewer: Anonymous (Degree In Progress) on January 22, 2008

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I only went to Kaplan for two terms and was very unhappy with it.It was very expensive and it seemed like they just kept trying to find ways to get me to have to pay more.I always felt admissions was more interested in getting my money than helping me further my education.
I did not like any of the teachers.They always seemed unprepared and did not try to use the four hour class time to its advantage.I did not learn anything in my CJ class because the teacher wanted us to spend more time writing a presentation on ourselves.
I will never regret not going back there.

Difficult when studying IT

Information Technology
Reviewer: upsidedowntictac (Degree In Progress) on January 14, 2008

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I started Kaplan in April of 2007. The first few courses were okay. I had a few writing classes and academic strategies classes. I thought this was a good thing, since it had been ten years since I had been in an academic environment. I have managed to hold down a 4.0 for almost the entire first year. In the last two semesters, however, I have started taking the core claases that are supposed be directly related to my degree. When studying something like network administration, it is really difficult to read two to three chapters a week, with no hands on learning. The seminars are one hour long, and there is a lot of info to cover. Most of the time there is so much info and students have so many questions, that the class is spent before all of the material is reviewed. Some of the instructors would be better off not teaching. I have had instructors that do not respond to questions, emails, etc. I also recieved a notice saying that they were sorry that I had decided to drop out of Kaplan when I had not. They said it was a mistake, but how does domething like that happen. In a nutshell, I don't know about other areas of study, but for IT, online education is a bad idea.

About the same as a physical college

Information Technology
Reviewer: Anonymous (Graduate) on January 14, 2008

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I didn't find Kaplan that different from my first two years at a brick-and-mortar school. Some teachers rock, others make you wonder how they keep their jobs. Some classes have a book, others just have articles you read online. The financial aid offices and advisers may or may not know your name when you have a problem, but it all works out eventually.

Anyone who has been to a real college knows that they are not perfect either. If you think Kaplan is expensive, try going to a physical school.

I thought the classes were generally on-target and the teachers were OK.

I'm well on my way!

Criminal Justice
Reviewer: Anonymous (Graduate) on January 2, 2008

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I decided to go school online when I started working full time, I elected to go to Kaplan because they are accredited and my fiance had a great experience with them studying for his MCAT to get into Medical School. I finished my Associates in Applied Science in Criminal Justice and am working on Bachelors Degree, I've been a student at Kaplan for 8 terms now and have not had a problem. I saw someone posted that they got Ebooks? I have always gotten text books in the mail and also they are real books used by local colleges and universities as well so I was able to sell them afterwards for a good buck. I've also had an awesome academic adviser who always gave me a call back, I did have an issue with financial aid when I first started it but they straightened it out right away. The class room is easy to read and respond in, it's very similar to a forum format but way easier to read and has tabs on the side for easy navigation and Seminar is set up like a chat room, so it's easy. I've had a great experience thus far with teachers, they are challenging but help you if you need it, they also constantly update methods to give the students more information regarding topics. I have to say that Kaplan is a great school, I'm also part of the American Criminal Justice Association/ Lambda Alpha Epsilon, Kappa Alpha Phi Chapter through Kaplan and am a member of Alpha Beta Kappa national academic honor society through Kaplan as well. I guess your experience depends on whether you want to learn and earn your good grades and have a career or you want to have an easy A and not put for any effort.

Kaplan is great

Buisness administration
Reviewer: heatherlaney (Degree In Progress) on January 1, 2008

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Kaplan University has done everything to help me achieve my degree in Accounting. I have finished one degree through Kaplan and I am working towards another. It is really worth talking to an admissions adviser to see if Kaplan is the school for you.

I love Kaplan

Buisness administration
Reviewer: Anonymous (Degree In Progress) on December 30, 2007

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I am currently pursuing my MBA degree at Kaplan. I have taken 12 classes and am beginning my 13th class out of 17 total. I received my undergrad degree from the University of Wisconsin, a traditional brick and mortar school. I don't know what many of these people are ranting about. No school is perfect, I was frustrated with UW when I was there for their screwed up financial aid department and the slow response of student advisors. I don't know if these people have never attended large schools before or what, but suck it up. I have had two advisors during my tenure at Kaplan. I started in July 2006 on my degree and have been enrolled ever since. I have had no problem contacting my advisor. She responds within 24 hours to my concerns. I too tried to withdraw from a class, as I was really struggling in it and had never encountered that before. I wanted to drop the class and take it with a different prof another term. I was advised I could drop it but then I would be disenrolled from the college. While I was really frustrated at the time, I am glad they did this, as it forced me to trudge ahead, roll up my sleeves and finish the class. I ended up with a B. I honestly think they do this to stop people from giving up.

BUSINESS ADMINISTRATION/ACCOUNTING

Buisness administration
Reviewer: NykolePettway (Degree In Progress) on December 26, 2007

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I am at the end of my second term and I find Kaplan to be a great school. I have heard some horror stories about Kaplan but I haven't into any problems yet. My admissions counselor was very personable he even still keeps in contact with me to see how I'm doing. My finanical aid counsleor is great. I needed a student expense loan and I got it within two weeks of applying. My Academic Advisor is so cool too. After I took Intro to Business I decided to change from Management to Accounting and she made it so easy to convert. I always get a call back whenever I call. So far my courses have been fairly easy so I haven't needed to contact my professors for additional help but whenever I have general question they have always been prompt about responding. The tutors are great.

I'm happy at Kaplan

Buisness administration
Reviewer: JBasham2720 (Degree In Progress) on December 22, 2007

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I have read the reviews on here and I have to say I have been very happy with Kaplan.  First, the anonymous man who said Kaplan is not accredited by the ABA -- Well, no -- because the ABA only accredits LAW SCHOOLS.  I am getting my Bachelors Degree and plan on going to Concorde Law School -- A Kaplan School that is also regionally accredited. I have done my homework.  I have had basically good experiences, I checked into Phoenix and AIU and they were way more expensive.  I will complete my degree in 3 years because I am working hard and taking extra classes.  Some of my books have been e - books, but I just take them to Kinkos and print them.  The professors are great and they have really challenged me to grow and to think harder than I thought I could.  My admissions advisor is pretty cool, always on the phone so I have to leave a message, but he usually calls me back the same day.  I am surprised about some of the things I have read on here, I guess every company has some bad apples, but my experience has  been a GREAT one!

Great

Legal Studies
Reviewer: Anonymous (Degree In Progress) on December 19, 2007

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Love the school!! I am in my 3rd qurator and the school has been great. In my expereince, the teachers have been awsome, whenever i need help...it's there. The site is easy to learn and everything is right there. The format is great! They also offer an online libary where everything is!! I love the school and I def. recomend it.

MBA Student Perspective

Buisness administration
Reviewer: ronz (Degree In Progress) on December 18, 2007

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Great school. Strong acedemics. As with most colleges the billing department needs a bit of improvement, but overall I am very happy with the instruction.

DON'T GO TO KAPLAN

Buisness administration
Reviewer: chayadieffenbaugher (Degree In Progress) on December 13, 2007

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This online school leaves you in the dark!  The online classroom is very hard to understand, its hard to understand when you even have assignments.  I would not recommend this school to anyone!  I thought it would be easier attending an online school(no commute, flexible schedule).  Boy I was wrong.  The setup is completely confusing, and there is no communication, I was so lost.  What a bad experience.

Almost the biggest mistake of my life

Buisness administration
Reviewer: Anonymous (Degree In Progress) on December 7, 2007

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I dont even know how Kaplan expects anyone to trust them with Online Education. One day I received a phone call and one of the Kaplan admission advisors began to tell me how well known and admired Kaplan University is...how great the school is and gauranteed accredidation...Since I lived in NC i was curious as to how this would all work out as smoothly as he promised, but everytime i was assured it was no problem for they had one of the best Online Education programs in the country. He left out that it was A LIE...The advisor himself seemed very honest and eager to help me with my education and building a better future...tho he wanted me to start the following week with classes! I have been in college a couple times before and know first hand it takes at least three months to get everything squared away etc...but i was willing to hear what he had to say. I was very concerned however, when the enrollment process came along since their website was malfunctioning! "Hmm, thats weird, let me ask someone." said the Head of Admissions! The site did not work for three more days...and after that it was still very squeeky...Then, everytime my advisor called me and i was busy, it was like he didn't care...and he practically forced me to stay on the phone with him. I hated the whole process! Finally, he asked how i wanted to handle the $95 up front fee. I informed him that i didnt have that extra money at the time and he said "Oh, well you can write an essay...etc...but it doesnt have to be that good, i've never seen on rejected." I was floored. If you can write an essay and it doesnt have to be good, who wouldnt do that?? AND the cost of tuition is outrageous!!! It seemed all they wanted me to do was get a few loans. Like it was no big deal. I felt they were leaving out some important information since ive gotten grants in the past with no problem. But the thing that really made up my mind was reading the reviews. Who reading this can honestly say youd spend over $20,000 on a school that leaves out info that benefits you, has poor technology, and not one positive reivew? Thanks for the reviews! I might have made one of the worst mistakes of my life.

Poor College to Attend

Law and Criminal Justice::Paralegal
Reviewer: Anonymous (Degree In Progress) on December 6, 2007

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You recieve ebooks rather than actually recieving the actual book that you pay full price for.  Most of the teachers are excellent and care about the students.  The institution is extremely poor and it's extremely hard to get help from anyone.

Support System Broken

Buisness administration
Reviewer: Anonymous (Degree In Progress) on November 26, 2007

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Kaplan University should fix their support system.  Their have been many occasions that calls have went unanswered.  You can not easily take a term off.  I had a very good adviser for the first three or so terms, and then the changes began and things began on a downward spiral.  One lasted thirteen days. 
The financial department is also in need of repairs.  I have tuition reimbursement for work and getting an invoice with grade is very difficult.  Their invoicing changes from day to day and you get conflicting answers as to why those changes happen.
My advice, if you take classes at Kaplan document all conversations, save e-mails and any hard documents they may send.

kaplan sucks

Criminal Justice
Reviewer: Anonymous (Degree In Progress) on October 28, 2007

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Kaplan university as fine as far as the teachers, but the admissions and other dept. need to go take some customer classes, they are rude and they seem like all they really want is your money,they could care less if you have problems.
then comes the books , i have one class right now in this term where we hardly ever even use our book, but i'm stuck paying for it in the end, some of the work givien is really quite agrivating considering that it isn't helping me with my major at all. i wish that i never enrolled at kapln online university

Kaplan is AWESOME

Criminal Justice
Reviewer: brianpowersdec19 (Graduate) on October 19, 2007

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I would have never thought I could finish a degree, but the way Kaplan works is soomething I wish everyone could experience.

My Advice: Keep Clear

Law and Criminal Justice::Paralegal
Reviewer: Anonymous (Degree In Progress) on October 10, 2007

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I started Kaplan in the Fall of 2006, taking the paralegal course designed to provide a B.S. degree.  Most of the professors were easy to communicate with, however one in particular never returned e-mails.  One of the most distressing things I found was not being able to take a break from the course study.  I also eventually found that Kaplan, although they claim they are accredited, is not accredited with the American Bar Assoc., causing worry over the value of the course.  The school insists on using Microsoft Word, when in the legal profession Microsoft Word is not able to properly format a legal document.  However the school sells Microsoft software (conflict of interest?).

As with a previous post, I found myself needing to take an emergency leave.  I had contracted chicken pox and as an adult it lasted 2 weeks and had side-effect infections.  Rather than giving me the rest of the semester off, the school disenrolled me.  My grades had been a straight 4.0 through all but one semester (3.5), and I didn't want my grades to fall over the illness.  
My last completed paralegal course (Litigation I), I found I did a good deal of the teaching, as the course study did not address nor mention Rules of Civil Procedure but asked students to "guess" at what sanctions a court would award in discovery disputes.  I have been in civil courts (federal district, 9th Circuit, state district, and state supreme court) and knew the answers were in the rules of the court that had jurisdiction of the case.  Litigation I used a poor example of a civil case, which was followed through the court system.  I felt relieved to get into Litigation II, only to find the same case being used again.  
As with others, I found, and still find, problems with the administration of the school.  My academic advisor placed me in a class where I needed Microsoft Word 2003 without asking me if I had the software.  I didn't, and didn't have the funds to purchase it, even though I was offered the software at a reduced price from the school.  I have had student financial advisors refuse to call me, after I left messages.  Recently I had a telephone conversation with a financial advisor over the school's negligence in not having a student loan paper and them allowing that to continue for two semesters.  The 3rd of October, the date of the converstation concerning that paperwork, was also the date of a threatening letter sent by Kaplan claiming they would effect my credit if I didn't immediately call them.  I called the same day (Oct 9, 2007) to get a recording that the financial advisor would be away until next Monday.
In my last semester, the school sent out the wrong books, and it was very confusing.
I wish there were enough students dissatified, and who felt deceived, to do a class action case.

Challenging classes, poor structure

Information Technology
Reviewer: mammasix (Graduate) on September 18, 2007

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I completed my AASCIS in June of 2006.  I graduated with a 4.0.  It took me 1 month short of 2 years to complete my Associate.  The classes were quite challenging but many were tedious.  Material for a school that prides itself in being technically advanced is way behind current and future tech.  Seminars are live and inconvienent or you do extra work to miss them.  Portal page (virtual desktop) uses Java which is not supported by portable devices meaning that the flexibility to work anywhere is limited.  Class week is very inconvenient and means you must work through the weekend to get work completed before turn-in on Tuesdays.  Finals week is cut short and there is no break in the 10 week schedule.  90% of the Professors are competent and eager to aid students with quick answers to questions.  Administration and financial aid are poorly run, student counselors change constantly leaving issues unresolved and not forwarded.  Classes were pricy and if your IT, your software comes out of your pocket, mandatory Microsoft software is expensive even with student discount.  You also end up buying reference books not provided in the courses.  Material for these courses are substandard.
You need to take the good with the bad.  Kaplan has gotten huge in the past 3 years, now branching into business colleges.  Students are lost and you begin to feel like your tuition is the only thing they care about.

Kaplan a big MESS

Information Technology
Reviewer: Anonymous (Degree In Progress) on August 28, 2007

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I was not going to say anything, but enough is enough!
First of all, it is just a frustration trying to get a hold of Kaplan personel and when you do, it seems those guys are just anxious to get rid of you. 
Today, in an attempt to take a break from school and spend time with my kids, I spoke with my advisor who tells me I cannot drop the class although it is within the due date. She tells me the only option is to actually withdraw from the class since all Leave of Abscence requests have been processed. I told her that I will be returning, but don't seem to care. She indicated management won't approve the Leave of Abscence since it's a little late. That just shows how flexible the school is and how sensitive they are to the students needs. Although the courses and teachers aren't so bad, but the whole school organization and overall personnel is a huge mess. What really frustrated me the most was communicating with personnel. 
My advise; if you can avoid Kaplan, please do so at all costs. Online classes at Kaplan can be stressful!

A lot of problems with Kaplan

Buisness administration
Reviewer: Lizanne4 (Degree In Progress) on August 2, 2007

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I started my education with Kaplan Feb. 2006 and was really happy with them the first term. Loved the online classes and my professors were really wonderful..... But, then they called me one day that I was behind on my payments and that I needed to pay over $1000. I was stunned, since I had been paying my $197 every 15th of the month and stated when I entered the school. I found out that they had changed something and forgot to tell me, so suddenly I had to come up with an additional $500 a month for two month to I could start my classes next term. That was just the beginning. Later on they wanted some additional information regarding my FASFA application. I filled it out and faxed my entire 1040 back to my Financial Aid officer. The next day I received a call from a company in Canada saying that they had received my fax and that I needed to tell Kaplan that they needed to get their fax numbers straight, since this was not the first time. I was freaking out. My social security number and my husband’s number ended up in some company in Canada. Long story short, I told my Financial Aid officer and she just said, "OK, here is the correct number". I was furious. Then earlier this year I look a leave of absence, so I could spend the summer with my kids and I filled out the correct form and my Academic Advisor said that it had been approved and I just had to sign up for classes for the August term, which I did. A couple weeks after I received a email saying that Kaplan was sorry that I had left the University and that they needed to have a exit interview with me!!!! I found out that they had messed up my status and had dropped me from the University. I have been trying to get this fixed for over 2 months now and I am about to start my classes her Aug. 22nd and it has still not been fixed. I work full time and have a family and this is the last thing I want to worry about. It is stressful enough trying to juggle it all, but that they keep messing things up, does not help my stress level. I have to say, that I really like the classes, and that the professors have been very helpful and good, but somehow all these problems I have had with the regular staff, is just putting a black cloud over everything.

Not Too Bad

Information Technology
Reviewer: tunnrok (Degree In Progress) on August 1, 2007

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  My overall experience with Kaplan University has been decent I suppose. It started out with some pushy sales person trying to get me to sign up right then. According to them there wasn't time to think about it. ACT NOW! I felt like I was buying a car.
  The instructors so far have been alright. I've only had one that I felt didn't really care. My Effective Writing I Instructor was wrong on many occasions and I corrected her. She wanted it done her way regardless of what the book and other materials said. I sent an e-mail hoping to get some input so that other classes weren't effected by writing incorrectly and there was no response.
  The financial aid office seems to be a bit unorganized. I have been selected for verification every term. So I of course have to fax in the independent verification worksheet along with my tax returns for that year. So far they haven't gotten the paperwork the first time yet. It's usually a process of faxing the documents in several times. To several different people as well. They'll continue to call you about it like bill collectors. They called me everyday until someone finally imputted it in the system. I even had several different reps. e-mail me saying they received it but, as always I'd still be locked out and have to call.
  The curriculum is fantastic and very challenging though. The instructors expect a lot. I am not finished yet so I don't know if my degree will hold up in the real world but, I hope I didn't waste any money here.

Kaplan University Sucks

Criminal Justice
Reviewer: MariannaApril (Degree In Progress) on July 17, 2007

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Kaplan University is soooo expensive and people who should be there for you (like advisor) NEVER THERE!I found classes are very convenient and easy, but sometimes seem like teachers dont care if you have a question about the material, and they probably feel because some of us 1000 s of miles away that we are not that important. I would recomend stay on campus colleges unless you dont have time and need to be home.

Kaplan University

Information Technology
Reviewer: Anonymous (Degree In Progress) on June 24, 2007

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I figured I would write a review on Kaplan to let my voice be heard. One good thing about the school is that the education you receive is up to par with a traditional brick and mortal school. The teachers are pretty good and appear to know what they are talking about. Now for the bad, the school is very expensive, the advisor's and support faculty are incompetent, and their PTK scholarship sucks. I was told when I signed up for Kaplan that I would get a scholarship because I was a PTK member. I submitted the appropriate paperwork and was told that I would be receiving the money at the end of each semester. I am currently in my fourth semester and I have not seen one dime from the college. I have tried working with the college and it appears they don't care. Most the books are about 3-4 years old. It is really annoying to read a text book that says "One day USB2 will be available". When I inquire about my transfer credits I get no answer, and yes I have waited way beyond the 10 weeks that the school say it will take. When I need help, people shove me off onto someone else, and I never feel satisfied with the way I am treated.  At damn near 2000 dollars a semester, the treatment you receive at this school is terrible. For the treatment alone I would recommend going to another school. I am not a disgruntled student, in fact I have pulled straight A's while I have been at Kaplan. I just want others to realize what they are jumping into before joining Kaplan. Thank you.

I love Kaplan

Criminal Justice
Reviewer: kimriddle (Degree In Progress) on April 26, 2007

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I was first a student at University of Phoenix. I was unhappy there so decided to switch to Kaplan. I really love it. I am on my 4th term at Kaplan. The teachers are great. They are really concerned with every student. The councelors are also great too. I highly recommend this university for anyone wanted an online education.

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