Kaplan University - Buisness administration

Two weeks until Graduation-not excited

By: jenniferpease (In Progress) on March 23, 2008

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I have to agree with many of the postings stating the financial aid/student accounts departments need to get training with how to deal with the consumers. I have attended Kaplan University Online since August 2004 and now have two weeks before my last classes end. (April 8,2008).

I am not excited since I found out I will need to pay an additional $1700 before I will get my degree. I did not find this out until the earlier part of March, even though I have called, sent e-mails and tried to find out what my account looked like. 

In August 2007, I contacted my financial aid advisor and agreed to pay a certain amount each month until January 2008 to cover my tituation expenses until graduation. However, even though I paid the certain amount, my balance did not zero it's self. 

I have contacted my dean to find out what needs to be done or can be done. This was a week ago and I have not received a response. If you do go to Kaplan, you would do better if you have all money to cover your tituation out of pocket. If you do not decide to attend Kaplan, you will miss a wonderful learning experience. The professors are wonderful. The supporting staff needs to get customer service training as well as educated on how to handle student loans.