University of Maryland University College : Accounting Reviews
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Manamikwayt
(In Progress) on February 9, 2011
(email verified)
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Worst support - Don't wast your money and time to go there.
I had an issue and tried to get resolved for over 3 weeks. Every time when I talk with them I got transferred to other person and no one knows what they doing. I contacted them via chat, e-mail, "Helpdesk" and over the phone. Every time I talked, all they ask my information and what is the issue I have. I told them same things over and over and all of them said "Oh, so you need to talk to other section. Because I don't have authority for the issue." I talked with every single section already!! I had been hold over 30 minutes and they just stop answering the transferred call!! When I call back and select the section, which I had to wait 30 minutes, they answered the call within minutes. Yes I know that sometime they just was busy, but when it happened more then 10 times... What should I think about it? And they said, "HOW CAN I HELP YOU TODAY?" Then I do same thing again. Give my info and issue, so they can transfer me the section I originally talked. When I refuse to be transferred, they just HANG UP on the phone!! Because of them, I missed my Financial Support I already got approved of. How could they receive the paychecks if they don't do anything?? My 2 years old son can do just saying, "How can I help you" then just transfer to other. I can’t believe that is the helpdesk of the college offers master degrees in business. Before they offer that, why don’t they give some education to their own employee!!
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