National American University

education that the school is giving sucks as well  

Been going to school at the Colorado Springs campus and to add to the comments, the financial aid department is a complete "joke"....If you are a veteran look for another school. They have "no clue" what they are doing, with VA paying all my schooling they stated that "I OWED MONEY", well when the VA deposited my money for my next classes, they deducted what they said "I owed" without any kind of explanation on what the debt was for, VA in financial department is A JOKE! They won't respond to questions and noone is ever there. Have filed a complaint with the BBB and with gthe VA.....Veterans look for another school. Also try to transfer credits as I have tried, have a better chance of going to winning the lottery.

The administrators at the Tulsa OK campus are just after money. This school will have to closed its doors soon at this location. They have a lot of competition with many other schools that are actually good. Their customer service is horrible. They are rude and feel that the students are obligated to them. This school is a disgrace to the higher education industry

This is the worst school. They only care about money. The people who work at the Tulsa Campus are horrible. No one gets back to you in a timely manner. They look at each student as dollar signs. Don't go here, waste of money.

National American Universities finance office is a joke!!! They have no clue what they are doing and to make up for that they will lie right to your face...
They messed up my pell refund and explained to me after a few lies that they would have it over nighted to the school for me to come pick up....surprise it seems that it still hasn't arrived????? Over Night does mean next day,right?
I would tell anyone looking to return to school to NOT return to this University!!!!
PS: Their credits don't even transfer to anywhere else....

I am currently attending National American in Colorado Springs and this will be my 2ND quarter and the biggest problem I have with this school is the financial aid office they have lack of training they are very rude and seem to be untrained. They have no knowledge of what they should be doing. I'm not the only student that they seem to jerk around with the loan process! It is several others! I think if they don't pull their act together or get staff who knows their jobs they will start to lose students in the Colorado springs campus! I so wish that I would have known how unprofessional they were before I enrolled but they get you with the no wait-list for the nursing program, don't get me wrong the Denver campus is amazing they seem to be on top of all their paperwork as well they are not rude. Kristi and Jessica seriously need to be retrained or fired for the lack of professionalism and ability to do an outstanding job!

Beware of attending this school. High turnovers of "teachers" and the lack of communication is extremely upsetting. Could not even start my classes on time for the online portion because no one had any info to give me and they forgot to mention important processes that needed to be taken. I wish I never started with NAU. Not worth the money I will have to pay back. Go somewhere else please!

i have had several problems with nau they promised me a maternity leave when i had my son and they did not give it to me when i comfroted them they told me they would contact my teachers they never did, my proffesiors changed my finals due date and did not notify me, they do not answer my phone calls nor emails. And they also changed my degree on mw without notifying me i wouldnt go here. 

The worst administrative staff possible.  They seems so genuine on the recruiting end.  However, you find out how poor their record keeping is.  In my experience, they do not update transcripts received, erroneously drop people administratively, they fail to return timely phone calls, keep callers on hold for unreasonable lengths of time and totally blundered the financial records.  On top of that, they are gruesomely expensive.  I would never recommend them under any circumstance.

This school is a rip off. Seriously the financial dept does not take their job seriously. You can never get a phone call back and they take like 6 months to get your account right. You would be better off going to a better school. They charge way to much for all of their classes and the teachers really don't explain the assignments that well. Went for one semester and am changing schools for these reasons and I would not recommend this school to anyone.

I would tell you to not attend this college...the first thing you aren't allowed to transfer credits to any other school whichs limits you. Also I applied for an application on Feb 15, 2011, I called the SAME day to ask for a refund because after thinking about it, with my husband in the military I don't want to be stuck to one college if we move. Mary from Financial Aid stated I would be refunded by mail I have been trying to call and leave messages since then and she doesn't return my calls. My advice would be DON'T ATTEND THIS SCHOOL. 

I am a mother of 2 with a full time job. I wanted to take classes for a Medical Assistant. When I was looking into the information, they told me that I would be able to take all my classes online except my clinicals. GREAT!! In the middle of my second quarter, I only had one class at that time because my 2nd class had a late start. I told them I needed to drop my 2nd class (which again had not started yet) ok fine. They then wanted to go ahead and get me enrolled for my next quarter classes. When I was going over that with them, they proceeded to tell me that I was running low on the classes that I could take online. WHAT?? Come to find out I only had 7 classes that I could take online and the rest I would have to go to classes for. Not what I signed up for. Ended up having to drop all my classes because I could not go to classes w/ my job and my kids. I was so mad that I had to even go through this. So when it was time to make my pymt for the class I had dropped they tell me that they had to charge me a "Partial Payment" becuase I had logged in 1 time during that class in the first week. Are you kidding me?? Now that I am trying to get answers nobody is returning my phone calls and I cant get anything done. Im seriously thinking of getting a lawyer involved. This school is horrible!! WOULD NOT RECOMMEND THIS SCHOOL TO ANYONE!!!!  

I am in a class right now where the teacher is mean, doesn't explain classes or assignments, posts hatefull things, and doesn't guide us at all.  More than one student is totally in the dark, and we're all flunking, which is making our GPA go way down.  We are doing on-line classes, and rarely does she come on and answer any questions, and just leaves nasty comments.  Some of us have gone to the "higher ups" and they basically have lied to us (me in-particular) stating that they were going to "look into the problem" but nothing has been done.  I went to another school before this one and graduated as a Med. Asst. with a GPA of 4.0, and have never had any problems with any instructors.  Besides, it is not just me, it is almost the entire class.  You have NO support if there is a problem, there are people that I am friends with who's financial aid is so screwed up that they are checking different schools to transfer to.  If you complain about an instructor, they tell you, "oh well, just try to understand her," that is about all the student support any of you are going to get.

I would absolutely NOT recommend this school, the classes are astonomical as they just raised the rates, and there is no support, and financial aid is non-existant.

NAU financial advisors have lacked in their proffessional responsibility to warn MANY students of situations that will (not could, but will) nip furthering their education in the budd, and cause obvious hardships.  Many of these situations have cause so much stress that even divorce and suicide contimplation (maybe suicide itself, research is being done) has been an outcome from the the financial sting and embarressment they have caused, where "the waste of time" isn't even near the top of the list.


I am gathering many together for a class action suite, if anyone is interested, please contact me at: michael.kleid@mac.com

My goodness you people whine too much.  Take responsibility, if you didn't like it you should've left and if money was an issue you should've found someone above financil aid to talk to, via supervisor.  I guess they told you "no" or something happend you didn't like and didnt try to do anything about it but complain.  Shut up!

I too, am currently taking classes at NAU.  Over satisfaction on most of my classes have been great except for one.  The one class has an un-reliable and un-helpful instructor.  Originally I wanted to drop this class, but no one could help me in the dropping and adding a class, as it seemed to be not an option for me.  I did not even register for this class.   I would not even registered for it, as I would of taking a database class more towards what I am currently doing now.  First, without any warning I had to upgrade with no discount MS Office 2007 (had issues), then I upgraded to MS Office (Access) 2010 which worked out better, except it is slightly different than 2007 Access.  I've put comments to the effect of my issues and received no help from the instructor.  Anyone considering taking Database class at NAU Online...  NAU should have MORE Database Classes to offer...  Consider SQL, that is what I wanted too, so I can beef up my SQL skills.  NOT Access 2007, that I may never use!!!

I just don't believe some of the stuff people write about NAU. I attended NAU for two quarters, and I had a great time. The faculty is the best, yeah some of the instructors aren't the most friendliest people you ever met but the school itself is a real university where any one can receive a quality education. I was a candidate in the bachelor's of science (IT) management information systems program, and I loved every minute. I did so well that my confidence is at the point where I know know I can complete any program and become anything, thanks to good ole NAU.

I too have had the same financial issues. The school that promised me FULL financial aid, now has me over 8,000 in debt! Disgusting! They messed up my classes, did not drop me, charged me.......... My campus has gone through 4 different financial aid reps, admitted to being "messed up" and still they charge me! 
I could go to a GREAT university for less money and have a better repor when I graduate, but I am now STUCK there until I repay my INSTITUTIONAL loans. 
I would NEVER reccommend this university to anyone! EVER! DO NOT GO! Not to mention, they just sent me an email telling me that in order to maintain such a "WELL DEVELOPED" campus, they will have to raise my fees. THEY ARE ONLINE CLASSES! WTH

I am currently in my second class and NAU.  Its been a very good experience.  Everytime I call I get a person, or someone calls me back the same day.  They have been very helpful and most of all NOT pushy.  They transferred a fair amount of my previous credits.  The instructors have been great, grading on time, giving input.  The class length is 10 weeks which is a good length, you won't feel rushed and you have enough time t

I have had numerous problems with the financial aid department and student accounts. The financal aid department has twice told me misonformation about financial aid (that it was covered by federal student loans) and then oops... later on they come back and give me an "oh by the way you need to come up with $8,000" out of nowhere. I was also locked out of my online classes by student accounts because they didn't receive paperwork from the loan company (the only one the school will accept by the way) on the same day that I had received the loan. I would not recommend this school to anyone. My friends that are going to more established online schools have never had the same problems that I hav had.