National American University
Review Averages: 3.4 out of 10 (24 reviews)National American University offers the flexibility of 24/7 course access to online associate, bachelor’s, and master’s degree students. Subject areas include accounting, business, health care, and information technology. A dedicated support staff helps students enroll for classes, arrange tutoring sessions, navigate the course websites, and find employment.
National American University Reviews:
19 of 20 people found the following review helpful
HORRIBLE University and Employer
December 29, 2012
I have a complaint based on work place discrimination and National American University also violating rules set forth by the Department of Education. I worked at for-profit National American University in Austin, Texas for a year and it was a horrible experience. When I started training as an admissions advisor in 8/2011 there were 30 individuals being trained for the university's Texas locations in Austin, Georgetown, and Dallas. By the 10 month period over half of these individuals where fired or had quit. The School started by setting quotas for the admissions advisors as if they were sales associates selling a new car to students. The university would also do whatever it took to have students enroll with the university. If students came to visit the university, management (Director of Admissions and Campus Director) would basically force students to fill out an application even if they were uncomfortable or unsure. From that point on the university treated the students as though they were in a call center and for harass the students at least 3 to 4 times a week. If students were not called at this rate admissions advisors would be reprimanded. Many students even cited that they felt as though they were being harassed. National American University also did not care about student welfare. The management system wide is forced to push admissions advisors maintain the high enrolled status and would do anything to ensure this. In several cases, I can recall situation in which advisors met with students who were not capable of being in a higher learning institution such as NAU seeing as they do not provide the services needed to help the students. For example, I can recollect situation where students could not read/write English (the school does not provide translators r assist students) or students with mental disorders (the school does not provide any services to assist students) were forced to be enrolled with the university. Many of these students were also enrolled into online classes that require a high level of self-teaching to pass. I believe these situations were a major disservice to the non-traditional students in the Austin Community and the workers. I just want to reiterate that the university forces the advisors and the students into these situations I remember several instances where advisors knew the university could not assist the student and portrayed this to management. However, management forced advisors to enroll students or their job would be at stake. This created an environment in which campus from Dallas to Austin and Houston fought over the enrollment of students. I remember a situation where A student I as trying to help was called 10 times in one day by admissions advisors from other campuses. These advisors where scared for their jobs and where trying to fight to maintain the high level of enrollment and were encouraged by management to engaged/use such tactics to enrolled students. There was also another instance, where all admissions advisors met with management and was told they would not receive paychecks in they did not find a way to enroll more students. I can recall another situation in which a young lady told to choose her child or the university. The university instituted working on Saturdays and gave short notice to advisors. This young woman could not work because she could not find a baby sitter on such short notice. She was fired that day. The creation of this hostile work environment, created a negative atmosphere in which the university did not care about helping the students, but finding ways to increase enrollment to help the profitability of the university. On a weekly basis, admissions advisors were subjected to performance meeting to discuss the quota of students they needed to meet in order to keep their job. These meetings where very negative conversations with the Director of Admissions where advisors are chastised for not reaching the weekly goals or told the need MORE students (even if the quota is met). The push for the goal to meet such high quotas created a VERY negative environment for admissions advisors and students solely for the conquest of increasing the university’s profits. I resigned to go work for another university, but I felt it is my duty a resident in the Austin area to report this employer because it is not a good situation for employees or students. The university is also under investigation by the department of education.
19 of 21 people found the following review helpful
April 2, 2012
Where does one begin... I wish I would have been more diligent in my search of a college to attend. Most of the advisors are completely incompetent. It takes forever to get a response. My status sheet was incorrect, stating I completed a course that I actually did not complete. Advisor and advisor stated that my status sheet was accurate and I had a few classes to complete before graduating. There was no empathy or compassion for my sistuation. I was told that my file "slipped through the cracks" by a supervisor. I sent an email to the dean with no response, and am writing a letter to the Higher Learning Center to voice my complaint about this school and their incompetence. It has been a nightmare to deal with this school. I suggest anyone wanting to attend online courses research your options before even looking at this school.
19 of 21 people found the following review helpful
October 9, 2007
I had several questionable incidents with NAU, mostly related to administration of records and office support. Beware that the college does not maintain records in the manner it should; it is not uncommon to have grades recorded incorrectly and to have to wade through their cumbersome grievance procedure to correct the errors. Due to the exceptionally high turnover in professors, academic deans, and other personnel you may experience other delays and annoyances. I stuck it out at NAU due to the time and money already invested, and the difficulty in transferring credits to other institutions. If you are considering NAU I would strongly suggest you look at other choices; you pay a lot per quarter credit (more than attending a public university) to receive a degree with much less stature. NAU does have a fairly good WebCT environment, but make sure you save all e-mails, make print screen copies, and keep your records in order. The other positive of attending NAU is their Applied Management program that allows you to transfer in previous college course work as your core focus of management. On a scale of 1 to 10 NAU earns a solid 2. I highly recommend exploring other institutions.
17 of 18 people found the following review helpful
Horrible - Will Sink You in Debt
February 11, 2011
Financial Aid here is a MESS. At one point it took me 6 months to get a loan for one quarter, and admin admitted it was their mistake and that it had been missed by 4 people. I have been at NAU for over a year and attend online as well as on campus as a Business major. It is very important for people thinking about attending NAU to be informed of several things, all of which apply to all people considering NAU no matter their location. The Central office to the school is in my city, and affects all locations and courses. Here is what I wish I had known: 1) NAU is a for-profit school, and costs roughly twice what a State school costs. 2) Alleged benefits, like accelerated courses, come at the cost of higher learning. You pay twice as much for half as much in return. 3) Financial Aid is not properly staffed to accomodate the needs of existing students. There are always problems and you will be approaching Finals each quarter before you get any loans/grant money for the quarter. *I kid you not, at one point it took me 6 months to get my loans for 1 quarter.* 4) In addition to the above, there is also the issue of customer service. They will not provide service with a smile. They often fail to communicate and follow through, and consider their staffing problems as good cause to delay and behave as they please. Research your options. Look at your State schools, think about the economy and how student loans will affect you in different situations. I really regret going to this school, when the cost is so much higher it really causes you to borrow a lot. I'm guessing I'll put of my Bachelor degree until I can get some of this debt paid down, if it was half as much I could continue. Please, don't go to this school.
16 of 17 people found the following review helpful
Run Fast!!!!! The Worst School Ever!!!!!!
October 6, 2012
I enrolled this year for the Fall semester and it has been a nightmare ever since! The financial aid office has been telling me lie after lie about what is taking them so long to get my student loan money and grant money. I would not have enrolled without the money already in place, but they told me that they would provide me with a voucher because they knew the money would be coming since I never had a problem with any finacial aid or grants at the current college that I was enrolled in. I was already enrolled at Blue river Community college and always received approval before classes began. I switched to National American University because I changed my degree plan and National American university's program was easier to get into whereas Blue River required students to write an essay for the H.I.T program and then wait for an acceptance letter. I started september 4th. I called after three weeks of class to inquire about school loans and grant money and was told that they were still waiting on my transcripts! My previous school never took this long getting transcripts. My advisor then called me a week later to tell me that I needed to fill out another form to request the transcripts from a previous school in Texas. I had already filled out the forms when I enrolled in August! I again filled out the form electronically. I get an email three days later from the finacial aid office telling me that they still don't have my forms to request transcripts. I then spoke to the director who assured me that there was a mix-up in information and that they would have my transcripts the next day and a package for my student loans and grant will be processed and even if the transcripts are not received then they will not hold off any longer and will send for the student aid money. He said he spoke to the financial aid office and they said it would take two weeks to process and then one more week for me to receive it. I walked into the school to check on the progress of the student aid this week and the worker told me that my paperwork was sitting somewhere on her desk along with other students and that she was going to send it up that day and it would be 4 to 6 weeks before I would know or receive anything. I was floored! Two days later I received a letter from the school that I have a balance of 2,206.00 that was due on the first day of class! I am ONLY taking two online classes that are $316.00 per class and I did not have to buy any books for these classes. How in the Hell do I owe this amount?!!! I am going back to Blue River after this semester ends in November. My warning to others is Stay Away from National American university! They are liars, they are a rip off school, and read the blogs and reviews!
16 of 17 people found the following review helpful
November 28, 2011
This school is painfully understaffed on the financial aid side, but very well staffed on the recruiting side. Beware, they have students sign documents that the student is responsible for all fees up front but are slow slow slow in processing financial aid. Look at the fine print, "Financial Aid is Available." I would not sign up for classes until you are sure you have financial aid unless you have the funds to pay for it. They are opening more and more "campus" and really trying to get students in. I would be very very weary if I were you before signing up for this school. A better bet would be taking online courses at your local community college or a well know established university.
15 of 15 people found the following review helpful
June 2, 2013
Had several advisers while enrolled, on a couple of occasions advisers placed me in classes without my consent or knowledge which resulted in me having to pay for the class. Financial aid department also overcharged both student loan providers and VA costing the student money. The school sought reparations for overages 2 to 3 years after they happened. These "over payments" were taken care of with VA and student loan providers however the school is still seeking money from student even after debt had been settled with originating parties.
15 of 16 people found the following review helpful
Quite the Scam
May 6, 2011
I am currently enrolled in the Bachelors of Nursing Program with a 4.0 GPA however not only have I been put in classes that I didn't even need for my dregree program, but they have changed my Major two times without my consent which of course affects my financial aid. I have had a horrible time getting any straight answers as well as I still have not received a refund from 6 months ago. Unfortunately, many of my classmates have experienced the same kind of treatment. The Lee's Summit Campus seems to be the most problematic. As this school is incredibly expensive I am seriously considering another school starting next semester. My advice for future students is to get everything in writing. Good luck and be careful in your endeavors.
14 of 14 people found the following review helpful
Scam For a school
October 24, 2012
This school is a big scam! RUN FAST! You will not get your refund before six months and if you try to express yourself, You will get blocked and suspended from their online application such as the facebook page! I'm so ready to leave this school! SCAM SCAM SCAM SCAM
14 of 14 people found the following review helpful
Mesquite Texas Campus
August 17, 2012
The dean would never return my calls and my advisor was no longer there. I did not trust the new advisor they gave me. Seemed shady and ghetto. She acted like she did not want to be bothered. She kept bragging on herself and her degree and fiance. She would not shut up and answer my questions. The financial services was a nightmare. They took my money for themselves. The campus director was never around and Saturdays they decided to just close so I could not get in the computer lab. This school has put me in debt and would not guide me at all. I dropped out and I am filing a lawsuit and telling everyone. Go to a regular school with degreed educators. Stay away from this lie. Advisors lie and look like they just got out of prision. Very unprofessional school.
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