National American University

Review Averages: 3.3 out of 10 (27 reviews)
Ranking: #92

National American University offers the flexibility of 24/7 course access to online associate, bachelor’s, and master’s degree students. Subject areas include accounting, business, health care, and information technology. A dedicated support staff helps students enroll for classes, arrange tutoring sessions, navigate the course websites, and find employment.

Non-Profit: Yes
Country: USA

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National American University Reviews:

8 of 8 people found the following review helpful
Applied Management - November 4, 2016
Hello everyone, I am writing this post as a former employee, current student, and combat veteran. It has been 2 or 3 months since I worked at NAU. I was honorably discharged from the Marine Corps after 8 years of service. I was told from the very beginning that there were many veterans that work there and that they are understanding of veterans' disabilities and are more than willing to help when needed. for the first 6 months, all of this was true. After a while a Director of Military Services was hired in an attempt to try becoming more appealing to veterans and active duty personnel so that they could get more students. Everything started to go downhill from there. There were 3 of us in a section that were fully trained at our jobs. I was fired by him for "performance reasons" although I was well known for helping students with any issue that they might have. I was often recognized for doing that. I don't recall doing anything that others have done before, yet I was fired. The Director of Military Services often help section meetings (at least once a week). He would sit us all down and remind us that customer service is the main focus. He would ALSO, in the same meeting, tell us not to forget that we are in the business of making money because NAU is a For-profit organization. Since this man's hiring, none of the 3 fully-trained employees work there. He has completely gutted the section and replaced it with what HE thinks is the golden plan. On June 1st, 2017, NAU plans to start a "college on military studies" that will specifically be for active duty, veteran, and dependants. He has this big dream that NAU will be the school of the future. He had us all do research on other schools to find out what makes them better than us and basically intends to replicate it. DON'T LOSE SIGHT OF THE FACT THAT NAU IS A FOR-PROFIT school. Their student enrollments DIRECTLY reflect how much they get paid. Based on the fact that I worked there MONTHS before the Director of Military Services started working there and also after he was hired, my opinion is that students will become more and more aware of this scam and look elsewhere for college. The Director of Military Services retired after 30 years of service in the Air Force as an officer. You would think that because of that, he would be understanding that he has employees with service-connected disabilities and would be the FIRST to do everything he can to help out. Instead, he will just fire you and try getting someone else. I brought a lot of knowledge, understanding, and passion to work EVERY day. The Director of Military Services let that go because he is BLINDED by the fact that he needs students to make money. As a former employee, I am embarrassed. As a current student, I am outraged. As a Combat Veteran with service-connected disabilities, I am ashamed of this man. I am DISGUSTED with how this man treats fellow veterans. If I had any say-so, I would immediately fire him and look for someone that cares MORE about veterans and students and LESS about what he/she can do to make more money.

7 of 7 people found the following review helpful
Bait and Switch
bachelors of science - nursing - June 17, 2016
I'm a Medical Assistant and Phlebotomy Instructor at Neosho County Community College...I Taught Anatomy and Physiology. When I enrolled at NAU. I was given such a positive view on the length of my achieving my BSN due to my knowledge, accomplished curriculum, etc. Had to retake A&P and Lab, many more (5) Micro and Sciences Courses (per Their Practicum/Policy) before I could even get into the Nursing Program. That was Not What I Was Told when I signed on the dotted line!! Told I'd have to retake my 'ologies' since they were no longer valid , (even though I taught them). Took my sciences again, and low and behold!!! Given 5 more classes (Not necessary due to my class credits from KU) I Had To Take to Even Be Considered for the nursing I better make all 'A's'. This was Not What I Was Told...and complained. Bad Move, Now On The Hate List. I'm 56, have been a nurse since 1979, a practice manager for 8 years.....I am Not Naive or willing to take this bait and switch tactic. I ended up leaving NAU (Overland Park, Kansas) without any comment to them.....Just Silence on my end; didn't want to hear the sales pitch once again.

9 of 9 people found the following review helpful
Stay AWAY!!!!
Business Administration/Accounting - August 16, 2015
Yes at first they are wonderful and it is a FOR PROFIT school. Too many complaints to write!NAU owes me 2189.54 and need to pay this federal money out to me ASAP The week of Aug 17- 23 2015 which is the last day of school. 1. I was NEVER told about a problem until a few weeks ago and then I had to take care of it myself. 2. My loans have processed to NAU account but not to mine. 3. I was told that my money would be on my Access card on Aug 11,2015 4. Now its due the LAST week of school on tuesday 5. NAU owes me 2189.54 and need to pay this federal money out to me 6. Not one of my funds at this school was on time. NOT one! I have sent emails to the Tulsa school and to the SD branch. To everyone I have an email for. I just wrote to the president of this school This school has no grievance procedure as their school handbook says except to get a hold of the president. I have post and kept up with my school work and did exactly what they said. I am disable also so cant work and was counting on this money. No other school has done this. The school just wants your money! They even got kicked out of the Better Business Bureau! You can search yourself. The work here is so easy, if you find it difficult you have some problems going on. School is almost over only 7 days left. This is totally unacceptable!!!! Our quizzes in Marketing was 10 definitions that you had 2 hours to do. open book. EASY. They lie, cheat and whatever else to keep you there. I am totally withdrawing from this school, as I already informed them. OVER $3600 a 11 week for 2 classes and 2 books and one wasnt even bound! I had to put it in a notebook, is way to much for these classes that really don't teach anything.

13 of 13 people found the following review helpful
Applied Management - January 4, 2015
WARNING: This school is like a cult, they will be nice to you, and lie to you to get you in, then tell you lies about your money, your ability, and they'll lose your paperwork, find it "just laying around," blame you for their mistakes, and even have different members of the staff attempt to call and intimidate you. NAU is discrimitory against the disabled, and will be quick to say you're not "NAU Materian," once you make them aware of their mistakes, and that their intimidation tactics failed. Don't waste your time, money, or brains on NAU, you will be extremely disappointed, angry, and in major debt!

10 of 10 people found the following review helpful
associates degree - January 4, 2015
Oh where do I begin? At the beginning, everything seemed like a dream come true! Oh boy was I wrong! Before attending NAU, I spoke with a wonderful, encouraging Student Advisor, who made me feel as if NAU was welcoming of students of all types, would do anything to help students graduate, and had the most flexible schedules. I get into the school, and find out the complete opposite! I could tell so many stories, but I would be typing probably until 2020, so I'll just get right to it. The classes aren't 1 course a month, I ended up being scheduled for 3, and was told to just deal with it. I am disabled, and have a crohnic illness, with unpredictable timelines of how long my sickness, will keep me ill, which is my I only wanted to take 1 course a month. Secondly, I had to fill out FA forms 3 times, after 1 month from my friends getting their refunds, and me who still hadn't gotten mine, got a call, saying that my first forms were just found lying under a desk. At this point, I just wanted my money, so I was just happy to know that I would at least be getting it. I kept A's almost throughout the whole year and a half I was there, except the last two months. I had become I'll, and had 2 deaths of 2 very special people in my life occur, which made my sickness worse, because of the upset, which made it impossible to focus, and complete work, resulting in me failing the courses. I was put on Academic Probabation by the school, and was asked to write a letter, explaining why I had failed. When I sent the letter, I was told that I wasn't allowed to make it known to FA that I had a disability, and that I needed to send obituaries as proof of the passings of whom I had lost. I rewrote the letter, and did what was asked, thinking I was a step further to getting things right. Weeks later, I get a stack of papers to sign and mail back, so I get right on them, complete, and mailed back. 1 week later, 3/5 days of that week, I get calls from 3 different people asking about the paperwork, I tell them each the same thing, that I mailed them in, and that I couldn't tell them why they haven't gotten them, just that I did my part. 2 of the people told me that they didn't believe me, and one(who was the last person I spoke to), told me that I wasn't good enough for the school, and that I either had to do something about the missing papers, or just not come back. Them, I was told that I didn't know how lucky I was to be a NAU Student, considering that my kind wasn't NAU Material. Needless to say, I made the person aware that hardly anyone knows of NAU, and that NAU was lucky to have me, because they wasn't the only college that wanted me, and that I will no longer be attending, or referring anyone else. I beg anyone who is considering NAU, to not waste their time, because the stress, money, and hard work, isn't worth the stress, and the hell that you will be put through.

4 of 10 people found the following review helpful
Business Administration/Accounting - November 29, 2014
I love NAU the program I'm in it's hard and frustrating they give you help when needed and even have a tutor that can help you. The people at NAU are the most friendliest I've ever meet and this is my second online school! My first was University of Phoenix which was horrible!!!!! Too many conplicated things to do with no help!! I've gotten so close to my academic advisor at NAU we even text and she gives me advice about life and just there to talk whenever it's not all about seriousness and school you can have a little fun too, right? It's literally one day a week and it's great for busy people who can't seem to make time bone average I spend a hour and a 1/2 on all my assignments and that's it!! One day a week depending on your program. It's a great school I'm continuing my school here!!

7 of 7 people found the following review helpful
Started out Good
Information Technology - November 18, 2014
The program was not bad what makes NAU a bad college is the fact that they offer services and really don't have the systems in place for processing. I don't regret attending NAU but one should have looked a bit farther.

4 of 8 people found the following review helpful
Great Experience
Business Administration/Accounting - November 7, 2014
I have been going to NAU since 2013 for my AAS in Business Administration and will be graduating in May 2015. My experience with NAU has been great, I have taken online and campus classes and the instructors have been good. I like the way the online classes are structured and the on campus classes are great. They have on campus tutors that work with your schedule which helped me out. I will be returning to NAU for my Bachelors degree in the Summer. My experience with Financial Aid has also been fine my Aid was paid on time. NAU get an A+

14 of 14 people found the following review helpful
Make another school choice
bachelors of science - nursing - May 20, 2014
Do yourself a favor and look else where. Receiving a good education is imperative to your future career. Students which are not passing are pushed through by instructors with actions like adding points to previous exams or emailing the answers to the final. This school definitely lived up to it's reputation of being a joke. The only thing worse than the commercial jingle is the program itself.

14 of 14 people found the following review helpful
The Last Resort in OP
bachelors of science - nursing - January 28, 2014
The treatment that the student nurses of the first bachelor's class of graduates and current nursing students at the Overland Park, KS campus is approaching criminal and many of us are considering hiring attorneys. The assistant dean threatened students that they would be removed from the program for telling the truth about how their administration and teachers treated students. Almost half of the students failed their state boards. You can look this up on the state board website. There have been questionable teachers who do not have the degrees that they said they had and one who has made advances toward students - we were told that they have no one else to teach and to not tell anyone. I guess the only hope we have is to report them to the Kansas State Board of Nursing and local better business because we do not want to deal with the school dean anymore for fear of retaliation. The best teacher we had was forced away for caring too much about us. This is real and a call for help.

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Old Comments

Nov. 6, 2010, 2:59 p.m.
+2 votes/
I am in a class right now where the teacher is mean, doesn't explain classes or assignments, posts hatefull things, and doesn't guide us at all.  More than one student is totally in the dark, and we're all flunking, which is making our GPA go way down.  We are doing on-line classes, and rarely does she come on and answer any questions, and just leaves nasty comments.  Some of us have gone to the "higher ups" and they basically have lied to us (me in-particular) stating that they were going to "look into the problem" but nothing has been done.  I went to another school before this one and graduated as a Med. Asst. with a GPA of 4.0, and have never had any problems with any instructors.  Besides, it is not just me, it is almost the entire class.  You have NO support if there is a problem, there are people that I am friends with who's financial aid is so screwed up that they are checking different schools to transfer to.  If you complain about an instructor, they tell you, "oh well, just try to understand her," that is about all the student support any of you are going to get.

I would absolutely NOT recommend this school, the classes are astonomical as they just raised the rates, and there is no support, and financial aid is non-existant.
Oct. 8, 2010, 1:13 p.m.
+1 vote/
NAU financial advisors have lacked in their proffessional responsibility to warn MANY students of situations that will (not could, but will) nip furthering their education in the budd, and cause obvious hardships.  Many of these situations have cause so much stress that even divorce and suicide contimplation (maybe suicide itself, research is being done) has been an outcome from the the financial sting and embarressment they have caused, where "the waste of time" isn't even near the top of the list.

I am gathering many together for a class action suite, if anyone is interested, please contact me at:
Aug. 12, 2010, 9:36 p.m.
-2 votes/
My goodness you people whine too much.  Take responsibility, if you didn't like it you should've left and if money was an issue you should've found someone above financil aid to talk to, via supervisor.  I guess they told you "no" or something happend you didn't like and didnt try to do anything about it but complain.  Shut up!
Sept. 19, 2012, 9:48 p.m.
+2 votes/
Um... You DO know this is a REVIEW site, right?
Jan. 7, 2012, 3:13 a.m.
+1 vote/
education that the school is giving sucks as well  
Aug. 3, 2010, 4:31 p.m.
+1 vote/
I too, am currently taking classes at NAU.  Over satisfaction on most of my classes have been great except for one.  The one class has an un-reliable and un-helpful instructor.  Originally I wanted to drop this class, but no one could help me in the dropping and adding a class, as it seemed to be not an option for me.  I did not even register for this class.   I would not even registered for it, as I would of taking a database class more towards what I am currently doing now.  First, without any warning I had to upgrade with no discount MS Office 2007 (had issues), then I upgraded to MS Office (Access) 2010 which worked out better, except it is slightly different than 2007 Access.  I've put comments to the effect of my issues and received no help from the instructor.  Anyone considering taking Database class at NAU Online...  NAU should have MORE Database Classes to offer...  Consider SQL, that is what I wanted too, so I can beef up my SQL skills.  NOT Access 2007, that I may never use!!!
June 12, 2010, 8:10 a.m.
-2 votes/
I just don't believe some of the stuff people write about NAU. I attended NAU for two quarters, and I had a great time. The faculty is the best, yeah some of the instructors aren't the most friendliest people you ever met but the school itself is a real university where any one can receive a quality education. I was a candidate in the bachelor's of science (IT) management information systems program, and I loved every minute. I did so well that my confidence is at the point where I know know I can complete any program and become anything, thanks to good ole NAU.
July 15, 2009, 9:51 p.m.
+1 vote/
I too have had the same financial issues. The school that promised me FULL financial aid, now has me over 8,000 in debt! Disgusting! They messed up my classes, did not drop me, charged me.......... My campus has gone through 4 different financial aid reps, admitted to being "messed up" and still they charge me! 
I could go to a GREAT university for less money and have a better repor when I graduate, but I am now STUCK there until I repay my INSTITUTIONAL loans. 
I would NEVER reccommend this university to anyone! EVER! DO NOT GO! Not to mention, they just sent me an email telling me that in order to maintain such a "WELL DEVELOPED" campus, they will have to raise my fees. THEY ARE ONLINE CLASSES! WTH
March 21, 2009, 10:55 a.m.
-1 vote/
I am currently in my second class and NAU.  Its been a very good experience.  Everytime I call I get a person, or someone calls me back the same day.  They have been very helpful and most of all NOT pushy.  They transferred a fair amount of my previous credits.  The instructors have been great, grading on time, giving input.  The class length is 10 weeks which is a good length, you won't feel rushed and you have enough time t
March 14, 2008, 6:23 a.m.
+2 votes/
I have had numerous problems with the financial aid department and student accounts. The financal aid department has twice told me misonformation about financial aid (that it was covered by federal student loans) and then oops... later on they come back and give me an "oh by the way you need to come up with $8,000" out of nowhere. I was also locked out of my online classes by student accounts because they didn't receive paperwork from the loan company (the only one the school will accept by the way) on the same day that I had received the loan. I would not recommend this school to anyone. My friends that are going to more established online schools have never had the same problems that I hav had.
Dec. 13, 2012, 10:17 p.m.
+1 vote/
I worked for this school before.  Stay away! They're in it for the money not to provide you a solid education.  The "education" is a joke.  The only way it could benefit you is if you already had a Bachelors and decided to further for a Masters and thought it would look well on your resume...and then most people would say who the hell is National American University.  Unless, you're located in the midde of nowhere in the midwest and people would say NAU IS A JOKE!  It might also help you if you work there and you can get your joke of an education their for free and that might look good. Ever hear of a "degree mill?"...well NAU is one.
Dec. 3, 2012, 1:44 p.m.
+2 votes/
Please be aware. Do not sign on with NAU. I had enrolled a month before the Winter Quarter. I keeped in contact weekly with Financial Aid & my Admin Advisor. I was told weekly that everything was great. All my paperwork was filled out and there was nothing to do but come to orientation and grab my books. The day of orientation, the place was chaotic. There was only 4 new students, yet they had no clue what to do with us 4. Nothing was ready. They finally had us order our books. Then we went to see Financial Aid. I was then told to fork over $1500 before starting class, which was in 3 days. This is the first time they had ever mention anything about me paying an amount before school started. The Financial Aid guy screwed up on my application for the school loan. When asked about the books being ordered, they said I would have to wait unitl the books arrive. Then I had to spend my own money on the shipping cost to send them back. Which is not true! I found the email confirmation and sent the bookstore an email and had my books canceled same day. I did not have to wait for 21 days after the books get shipped to me. They are a bunch of shady people. They then called me the next day to try to get me to attend the following Spring. They said they would fix my financial aid to correct the mistake they did. They mis-calculated my income and made it seem like I made more money than I did.  I sent an email straight to the Director and had asked him to contact me asap, still haven't heard from him yet. It's been a week. If they can screw up this badly the first time around what will happen the next qaurter. I'm glad I left before even starting my classes. 
Sept. 23, 2012, 9:10 p.m.
+1 vote/
Wow what a horrible school.  First their many online instructors think they are professors and expect you to call them that.  Most don't have any teaching or education background, just worked in the field.  the financial aid is slow no one seems to know what is going on.  When you are due a stipend they hold it for 14 days, why that's not their money, I have to pay it back not them.  The dean never returns calls or emails.
Aug. 6, 2012, 2:15 a.m.
0 votes/
Financial aid is not like cash assistance from the gnvnromeet. It goes to your school to pay your bill first and if there is a left over amount, you get that back .You may it sound like you should be getting paid to go to school.Contact bursar on Monday and make sure you don't have a balance and if you don't, use that 200 for books.
Aug. 4, 2012, 2:19 a.m.
+1 vote/
National American University in Mesquite Texas is the most unprofessional school. The advisors look like hood rats and the dean never calls you back. There is one girl who is an advisor who lies to students and wears skin tight clothing and looks so ghetto. She had tatoos on her legs and arms and has the worst dirty clothes. I walked out disgusted that I wasted my time.  I would never go to that school.  It is a big rip off with stupid faculty that just wants your money.  What a mess.
July 12, 2012, 7:16 p.m.
+1 vote/
I just started with this school. I have been in class or about 5 weeks and have yet to recieve my financial aid and I can't get in contact with my advisor to see if I can add an extra class. I hope I dont end up with a nightmare story like others on here. Also, why does it take 90 credits fr a associates vs 60 credits???
Nov. 15, 2011, 12:03 a.m.
+1 vote/
Been going to school at the Colorado Springs campus and to add to the comments, the financial aid department is a complete "joke"....If you are a veteran look for another school. They have "no clue" what they are doing, with VA paying all my schooling they stated that "I OWED MONEY", well when the VA deposited my money for my next classes, they deducted what they said "I owed" without any kind of explanation on what the debt was for, VA in financial department is A JOKE! They won't respond to questions and noone is ever there. Have filed a complaint with the BBB and with gthe VA.....Veterans look for another school. Also try to transfer credits as I have tried, have a better chance of going to winning the lottery.
Nov. 8, 2011, 12:10 a.m.
+1 vote/
The administrators at the Tulsa OK campus are just after money. This school will have to closed its doors soon at this location. They have a lot of competition with many other schools that are actually good. Their customer service is horrible. They are rude and feel that the students are obligated to them. This school is a disgrace to the higher education industry
Oct. 19, 2011, 8:49 p.m.
0 votes/
This is the worst school. They only care about money. The people who work at the Tulsa Campus are horrible. No one gets back to you in a timely manner. They look at each student as dollar signs. Don't go here, waste of money.
Oct. 13, 2011, 5:11 p.m.
+1 vote/
National American Universities finance office is a joke!!! They have no clue what they are doing and to make up for that they will lie right to your face...
They messed up my pell refund and explained to me after a few lies that they would have it over nighted to the school for me to come pick up....surprise it seems that it still hasn't arrived????? Over Night does mean next day,right?
I would tell anyone looking to return to school to NOT return to this University!!!!
PS: Their credits don't even transfer to anywhere else....
Oct. 5, 2011, 2:38 p.m.
+1 vote/
I am currently attending National American in Colorado Springs and this will be my 2ND quarter and the biggest problem I have with this school is the financial aid office they have lack of training they are very rude and seem to be untrained. They have no knowledge of what they should be doing. I'm not the only student that they seem to jerk around with the loan process! It is several others! I think if they don't pull their act together or get staff who knows their jobs they will start to lose students in the Colorado springs campus! I so wish that I would have known how unprofessional they were before I enrolled but they get you with the no wait-list for the nursing program, don't get me wrong the Denver campus is amazing they seem to be on top of all their paperwork as well they are not rude. Kristi and Jessica seriously need to be retrained or fired for the lack of professionalism and ability to do an outstanding job!
June 6, 2011, 9:51 p.m.
+1 vote/
Beware of attending this school. High turnovers of "teachers" and the lack of communication is extremely upsetting. Could not even start my classes on time for the online portion because no one had any info to give me and they forgot to mention important processes that needed to be taken. I wish I never started with NAU. Not worth the money I will have to pay back. Go somewhere else please!
June 5, 2011, 4:36 a.m.
+1 vote/
i have had several problems with nau they promised me a maternity leave when i had my son and they did not give it to me when i comfroted them they told me they would contact my teachers they never did, my proffesiors changed my finals due date and did not notify me, they do not answer my phone calls nor emails. And they also changed my degree on mw without notifying me i wouldnt go here. 
May 27, 2011, 4:03 a.m.
+1 vote/
The worst administrative staff possible.  They seems so genuine on the recruiting end.  However, you find out how poor their record keeping is.  In my experience, they do not update transcripts received, erroneously drop people administratively, they fail to return timely phone calls, keep callers on hold for unreasonable lengths of time and totally blundered the financial records.  On top of that, they are gruesomely expensive.  I would never recommend them under any circumstance.
April 27, 2011, 3:20 p.m.
0 votes/
This school is a rip off. Seriously the financial dept does not take their job seriously. You can never get a phone call back and they take like 6 months to get your account right. You would be better off going to a better school. They charge way to much for all of their classes and the teachers really don't explain the assignments that well. Went for one semester and am changing schools for these reasons and I would not recommend this school to anyone.
March 21, 2011, 7:22 p.m.
0 votes/
I would tell you to not attend this college...the first thing you aren't allowed to transfer credits to any other school whichs limits you. Also I applied for an application on Feb 15, 2011, I called the SAME day to ask for a refund because after thinking about it, with my husband in the military I don't want to be stuck to one college if we move. Mary from Financial Aid stated I would be refunded by mail I have been trying to call and leave messages since then and she doesn't return my calls. My advice would be DON'T ATTEND THIS SCHOOL. 
March 14, 2011, 6:59 p.m.
+1 vote/
I am a mother of 2 with a full time job. I wanted to take classes for a Medical Assistant. When I was looking into the information, they told me that I would be able to take all my classes online except my clinicals. GREAT!! In the middle of my second quarter, I only had one class at that time because my 2nd class had a late start. I told them I needed to drop my 2nd class (which again had not started yet) ok fine. They then wanted to go ahead and get me enrolled for my next quarter classes. When I was going over that with them, they proceeded to tell me that I was running low on the classes that I could take online. WHAT?? Come to find out I only had 7 classes that I could take online and the rest I would have to go to classes for. Not what I signed up for. Ended up having to drop all my classes because I could not go to classes w/ my job and my kids. I was so mad that I had to even go through this. So when it was time to make my pymt for the class I had dropped they tell me that they had to charge me a "Partial Payment" becuase I had logged in 1 time during that class in the first week. Are you kidding me?? Now that I am trying to get answers nobody is returning my phone calls and I cant get anything done. Im seriously thinking of getting a lawyer involved. This school is horrible!! WOULD NOT RECOMMEND THIS SCHOOL TO ANYONE!!!! is not affiliated with National American University in any way.