University of Phoenix
Review Averages: 5.5 out of 10 (366 reviews)The University of Phoenix, which enrolls approximately 500,000 students annually, is advertised as America’s largest private university. Students earn associate’s, bachelor’s, master’s and doctoral degrees in three ways: online, on dozens of campuses, and through hybrid online/on-campus programs. Continuing education for teachers, military members, and other professionals is also available.
Accreditation: North Central Association
University of Phoenix Reviews:
54 of 57 people found the following review helpful
A Long-time University Faculty/Staff Member's Viewpoint
February 1, 2012
As a doctoral-level professional staff member and part-time faculty member in the undergraduate and graduate schools of a major public university, I applied and was accepted to teach at UoP. My intention was to establish this as part-time income and activity for my upcoming retirement. After teaching one five-week session of a 200 level psychology course, we have had a parting of the ways. First, I had to go through a long and labor-intensive training and personnel procedures that made conventional university bureaucracy and administration pale by comparison. This is partly justified due to the dramatic differences in instructional philosophy, policies, and especially the use of on-line technology. About midway through the course, I begin to see how certain aspects of the set up that were totally unique to my experience seemed designed to work. First, the instructor does not compose the tests, nor for the most part the written assignments or team assignments. So I was in the position of providing in-class instruction on text material I did not choose, covering objectives I did not develop nor fully understood, for exams that I did not write! Next, I struggled with the fact that students were responsible on the exams for material from the text BEFORE the class covering that material took place! Then it began to make more sense. Since the exams are "open book" and taken directly from the text readings, it became obvious that taking the exam was a matter of going back over the written material to find the answer to the exam question. I admit, the questions were relevant and fair as far as relating to the text, but anyone could take tests like these without reading the text or going to class just by reading the question and retrieving the answer verbatim from the text. And it became obvious to me that was what my students appeared to be doing. This could be deduced from the material submitted in the writing assignments where the student had to do more than just retrieve the correct term but had to demonstrate an understanding of what the material meant. Often students would hand in paragraphs that mentioned concepts from the topics but that too often were just misplaced concepts. For example, I "learned" that Psychoanalytic techniques included dream interpretation, free association, resistance, and transference (the first two are correct, the second two are just terms related to psychoanalysis but NOT techniques). It would be like saying techniques of driving include use of the mirror, use of the brake, tire wear, and oil changes. In short, the students had no idea of the concepts in any meaningful way. And why should they? Given this set up, I am still not sure what the purpose of having a classroom instructional session served. The message of the entire way it's set up is, "don't understand, just find the right answer, get a sufficient grade, and pass the test." And it was extremely difficult, if not impossible to teach these concepts when covering such wide and marginally related areas in one four-hour class (for example the first class included learning, conditioning, ethics, research concepts, and a smattering of neuropsychology. The result? An individual with a passing grade, credit toward a piece of paper saying they had a degree, a healthy payment from the student or throug government financial aid (mainly loans), but no real knowledge gained. Oh, and a nice little sum for the institution. To be fair, the concept of providing upper level education in a manner realistic to the needs of the working adult student is a good one. Many of the faculty were knowledgeable and possessed perhaps more practical knowledge of their field than traditional faculty at a traditional university. And there were remedial programs in place for students who needed attention to basic writing and reading skills (I do not know the substance and quality of them, however). The emphasis on learning teams and group presentations is also appropriate (though I found the emphasis much less tangible in its actual implementation vs. "on paper." I applaud the effort to provide this education in a format that makes sense for the working adult student, but five four-hour crash courses on such broad subjects simply doesn't allow for adequate absorption of the content or the experience necessary to a genuine education. Bottom line - don't go there - don't send your kids there - don't advise anyone to go there. They won't have a degree that is generally recognized by our society and the work world, and they shouldn't because they probably will not have gained the adequate knowledge and skills a degree is supposed to represent. (which sadly is to a lesser degree is true of many legitimate accredited universities as well, but that's another story!)
31 of 35 people found the following review helpful
University of Phoenix inside report
November 3, 2011
Take it from a faculty member who graduated with an MBA from UOPHX and then began teaching there for over 10 years. The academic affairs department and the executive management are mainly concerned about financial goals and enrolling more and more students. While academic integrity is touted as important, at the end of the day they put pressure on faculty to pass students to improve their retention numbers. If you review the most recent financials for the University of Phoenix, you will see enrollment numbers are down by about 40%, this only increases the the pressure they put on their employees and often leads to unethical practices in each campus, including online. The faculty management staff maintains a report called the Faculty Performance Review, which they maintain as a secret way to evaluate faculty based on their student retention statistics. The review has nothing to do with academic quality. Another concern is the lack of PhD professors in their graduate programs, in most cases and most often at the local campuses, the courses are taught by people with masters degrees. This University has a hard time recruiting people with doctorate degrees as the pay is low and professors have little room to teach as there are so many policies designed to pass students, rather than to provide a quality academic experience. As far as enrollment practices, I worked at a local campus and my desk was located in the same room as the enrollment staff (so called enrollment counselors), the enrollment people call potential students all day long (much like a telemarketing firm) and when they do reach someone willing to listen, the sales pressure and misleading statements belongs in a class lower than a used car sales person. My advice, do not go to school there, it is overpriced and when you graduate (after accumulating a large student loan) you most likely will end up in job with low pay despite all the money you borrowed. If I had it to do over again, I would have never become involved with the University of Phoenix. Beware, as they continue to advertise and expand their marketing efforts. Hopefully, the U.S. Department of Education will shut them down and stop their fraud on the American Tax payers by exploiting the student loan and grant programs.
28 of 38 people found the following review helpful
Happy with UOP education
May 3, 2012
I find it interesting that so many of the reviews are about financial aid or cost, but not much, if anything, about what was learned. I am frankly tired of reading comments from people who stayed for the entire program, but hate the school after they graduated. If it was so horrible, why did you stay? I have been to brick-and-mortar schools and, except for parties, there was no real benefit. I sat in classes for 16 weeks at a time, listening to someone drone on about a topic that could have been completed in 8 weeks or less. As for the learning teams, stop worrying about if someone else passes or fails and worry about if YOU do. I worked in the learning teams, and getting organized was the key. We got all the projects done in time, even when someone dropped the ball. Not pulling a load in a learning team was something to report to the facilitator, then move on. If the person passed, failed or took a rocket to the moon has no bearing on whether or not I succeed. I recommend not whining and mind your own business. Just be glad you won't have that person as an employer, employee, or co-worker becaus they most likely do the same thing at work. I teach as well. I am also sick of students expecting the faculty to open their heads and pour the material in without the student having to contribute. If you want to learn, you will. If you expect me to do all the work, you'll find yourself sitting in a dark room all alone. The faculty is called "facilitator" for a reason. The purpose is to assist your learning not to do it for you. If you can learn to put a table together by reading the directions, why do you need to have your hand held to learn in school? If you have a degree and can't find a job - guess what? There is a recession going on, in case you didn't hear. There are plenty of people with way more experience, knowledge and education than you who are out of a job, so what makes you think you are the top candidate? The same thing is happening to graduates from Harvard Business School, Yale, Wharton, London School of Economics, etc. Stop whining! You are not in that boat alone! Just recognize that you need to keep putting one foot in front of the other and you will get where you need to be. But don't blame your education, your degree, or your school for everything wrong with your life.
25 of 39 people found the following review helpful
Run as far as you can!!! Rip off!!!
May 29, 2012
This school took serious advantage of me and im sure many others. In 2006 I was 18 & had a baby living far from home with my fiance. I wanted to go back to school but had to online due to child care issues. I inquired about the school after seeing flashy google ads for "free grants, be a stay at home mom& get a degree" it sounded perfect for my situation, but at freshly 18 I didnt do my homework or know much about life in general, and thats exactly the audience they try to reach. I spoke with my student advisor or whoever he was almost daily. It got to a very annoying point how often he called to "encourage and uplift" me about my education. he made it clear id get a grant but had to do the fafsa. He emphasized to not enter any other schools. And he said after that itd be taken care of. Little did I know I didnt even qualify, because my mom entered me as a dependant the year before and she had decent income. If he explained this to me, I wouldve stopped right there, because I had no intention or means to pay a student loan or work in the near future. But instead I was trapped with sallie mae. I never remember signing anything and never received mail about it. The whole process is online or over the phone and after my fafsa my "student advisor" took over. At the time I was happy though, and thought they actually were very caring and nice. When my first two classes started, I was very dissapointed. they had nothing to do withmy field, criminal justice, which I dont even see listed anymore, and the teaching was no more then common sense. The class discussions werent informative either, infact I dreaded doing that daily requirement. Not even 3 weeks in I was very upset with the quality and THEN researched the school. They had bad reviews then. Before I even continued I stopped right there. I didnt want to waste what I thought was grant money anymore on this school. I dropped out. After starting my "student advisor" fell off the face of the earth and I realized I was just a commission. 6 months later I got a $3000 loan bill from sallie mae for 2 junk classes. I called them and the school demanding I hadnt signed up for that, and they insisted I just didnt read the fine print. maybe I hadnt, but it was a very sly and misleading direction they put me in in the first place. For those "good" reviews on here, congrats on your education but people want to get theyre moneys worth. It has nothing to do wih laziness. UOP cons you from the start not being upfront with what to expect before signing your life away. Even if I was awarded the pell grant it wouldnt have covered the costs.And why pay for a school that an employer may see your degree as junk just from the things theyve heard? Bad experiences travel fast from word of mouth, and I dont want to see anyone spend so much on a place like this. A friend of mine has a masters from UOP & still works at a grocery store with no luck in job searching. One of the reasons im so upset is because I couldnt bring myself to pay back a penny on the garbage I received. My loan is on my credit report and will be for life til I pay it. Ive worked in retail management for a few years and just lost a better job opportunity due to that ding on my credit report. If anyone knows of a class action lawsuit, id like tojoin..please email me at firstname.lastname@example.org. And as I said in my title run as far from this school as you can! Im now trying the community college, and love it so far. Way cheaper, lots to learn. Registering and figuring out financial aid, etc,. Is a bit more of a hassle, but im atleased not being pep talked into a con and will have a 1/2 that price legit degree...for profit is a nightmare! I even saw on the news theyre after fresh naive 18 year olds and young military, they even buy out your info(name number to call and harrass you) from other outfits. Not legit. Crappy place. Id sue them for defimation of character if I could. Hope this was helpful!!
24 of 27 people found the following review helpful
Disaster. StayAway. I can't say enough bad things
February 9, 2012
This school screwed me plain and simple. I am in debt up to my eyeballs, and no one thinks my degree is real. They all laugh at me and say "I'm a phoenix!" this school is seriously bent. That's the problem when you turn education into a busineess For Profit. I recommend to anyone reading this - dis-enroll ASAP and go to your local community college. You'll learn more and get more respect than if you waste your money and time here. UOP only wants as many suckers willing to spend a lot of money as they can get. I even found some of my course questions and assignments cut and paste off of other Internet sites. STAY AWAY.
23 of 25 people found the following review helpful
January 31, 2012
Everyone holds their own opinion, and I do appreciate when someone takes the time to write a review-good or bad. I wish I had seen this page before enrolling in their online program. This was my experience. I obtained my AS online, so I knew the commitment and sacrifices that would need to be made in order to get my BS. I chose UOP because I was told all my prior credits would transfer and I could graduate in 2 years. I am withdrawing after this first class is finished. I have been a student for 5 weeks and still I have no official count on my credits since someone “overlooked” the mailing requesting these items. Financial aid is still not in place and due to this I am responsible for the $1700 for the entire class. Every class has a “team project” that is due. There were 4 members in my team and it wasn’t until two days before the assignment was due that one of my team mates said she was “too pregnant to help”..I’m not kidding! These projects are 20% of the final grade. Fortunately, the remaining members, and myself, were able to pull this together in time. However, her portion was not done well since we had to research and try to combine while we all lived in different time zones. Do your research when looking at universities; it’s all about the numbers.
23 of 28 people found the following review helpful
joke. For Profit = No Education. Not even AACSB accredited
January 23, 2012
This school is the absolute WORST. It charges too much for an education you can get in High School. Book reports and posting on message boards is not a college education. All HR departments I've dealt with consider this "not a real degree"; and an HR friend of mine says they actually throw away the resumes of those with UOP stink on them. This school isn't even AACSB accredited. I highly recommend go to your local state school instead of this for-profit rip off.
22 of 22 people found the following review helpful
Check all other options first
May 7, 2012
I have attended two apprenticeship programs in the electrical/electronic field and wished to continue my education online with lack of better options. I did very well in both programs and it helped me earn an outstanding career in the electronic field. This was all done PRIOR to working toward an online degree. My work schedule, 3 weeks on 3 weeks off, placed traditional education well out of reach and left me with very few options to obtain a bachelor's degree. So I turned to the University of Phoenix Online (UOP) to see what they could offer. I would like to acknowledge the positive side of UOP before I get into my disappointment of the over all program. As far as student support, there is a tremendous amount of support from both academic advisors and financial advisors. They were very helpful in providing me with the tools and motivation necessary to prepare me for my online education and were always within close reach. The UOP library, from what I used of it, appeared to have a wide variety of academic support, ranging from mathematical and writing tutoring to cited references and other useful literature for academic success. *UOP does provide students with the tools to learn, however, the use of those tools are rarely required by faculty. Finally, out of the 15 classes that I completed at UOP MAYBE three of the teachers put extra effort into inspiring their students to learn... these were also the three that provided typed weekly lectures. One alluring component of the UOP was the amount of credits that I was able to transfer from the military (SMART transcript) and the classes that I attended at a local community college. With the exception of a humanities credit my class schedule consisted of core business and management classes. The first couple classes seemed pretty convincing and the curriculum for a management degree also seemed beneficial and challenging. As I progressed I noticed that there were very few quizzes, exams, and other inquiries from the instructors to check that students were actually reading the provided materials for class. It seemed that there was more focus on student participation and discussion questions than testing of acquired knowledge. Each week consisted of vague discussion questions that could EASILY be answered with prior experience and sometimes, if required, a sentence with a quick reference to a website or required reading. Student typos and completely unrelated discussions ran ramped through student discussions. Weekly papers that were assigned were nothing more than long discussion questions that needed to be presented in an APA format with a certain amount of references and roughly over 1,000 words. Content and quality of those papers took a back seat to meeting format expectations. I wrote some of the WORST papers of my life at UOP that met the minimum requirements of formats and still received a perfect score on them! Once I noticed a pattern in the grading structure and my GPA remained above 3.7; I began to lose motivation (ironically in the Human Motivation course PSY320). At this point it was too late to start over in another college and I started to build resentment toward UOP and just wanted to get it over with. I continued my remaining classes with average to below average work and participation and still received high marks in all of my classes. Upon graduation of the Bachelors of Science Business Management program I felt terrible that I had spent over $30,000 of the GIBILL (taxpayer's money) toward a piece of paper that in my mind was equivalent to a bachelor's degree in typing and surfing the web. My advice to someone considering an online degree program, PLEASE only do so if you are already set in your career and wish to advance. Many employers have degree requirements for advancement and I can see how a degree can measure one's motivation and determination for goal setting and achievement. For someone considering an online degree that is not already employed or working for a company that can provide experience in your ideal career, DO NOT waste your time or money (or taxpayer's money at that). While I was attending UOP my now fiancée was enrolled with University of Florida online working toward a bachelor's in business administration and her experience was WAY more engaging than mine. They provided video lectures, Skype tutoring, and weekly quizzes on learned material. The technology for online learning is out there, however, for-profit schools are not the best bet for the main objective of student education... LEARNING. I wish I watched this video before I enrolled with UOP. http://video.pbs.org/video/1485280975
20 of 23 people found the following review helpful
The worst garbage - couldn't apply anything to my job
May 7, 2012
I paid way too much for this worthless online degree. It taught me nothing. My first job - I made it through the HR door and was hired because of the degree. However, the expectation was that I had a very thorough knowledge of finance. I come to find out that all of my peers that went to REAL SCHOOLS got this background. UOP gave me EASY BS that I can't really remember nor apply to anything practical. BUYER BEWARE. You are not getting an education here, you are getting a life "ticket punch". Don't expect to have something to offer an employer after you get done paying off your student loans for this garbage. GO TO A REAL SCHOOL - PLEASE LISTEN.
19 of 24 people found the following review helpful
Stop listening to people, THINK for yourself
September 5, 2012
I started with UOP as a Masters student in Health Care Administration shortly after giving birth to my 2 year old. For my undergrad I attended San Jacinto College (Jr. College),University of Houston and Colorado Tech. I first learned of UOP in middle school when my mother A WELL RESPECTED PEDIATRICIAN renewed some sort of certification she wanted. I think that people who say that there is no value in a UOP education have no real grasp on what is expected in life and that is you are responsible for learning. Yes, you do have lazy people in your class and some that just get by on bare minimums. The work is significant and not for the faint of heart. I read one review that said that UOP was for people "could not make A's in a 'real' school. FYI I graduated undergrad Cum Laude. I laugh when people say oh its easy and they just hand out grades. THAT IS FALSE. If you do not do the work or turn in less than what is expected you WILL FAIL> I have personally witnessed this with a friend who thought she could skate but she is now struggling just to make a 2.0! I also have another friend who graduated from the same MHA program that I am in last year. She was NOT already working when she graduated yet managed to wrangle and prestigious internship on the basis of her UOP degree and G.P.A. I am happy to report that she is working full-time happily with a solid basis in her position. People show disdain for things that they cannot either understand or have the discipline to finish. This world was founded on free thinkers as well as brick and mortar learners as well. I find it a complete sign of disrespect when someone says it is a mill. If that is the case, then why am I only reinforced with positive grades when I the effort is made? Give me a break people you will not graduate and move into the big money.....you actually have to continue to work for what you want. Just as with any other school if you do not properly certify, research and network you will never be successful. I love when people challenge the 'realness' by showing them my syllabus and asking them to produce a Graduate level response to the assignment. I always get a blank stare and a OMG moment from them when they realize the workload is certainly not a joke. I too find it funny that everyone downs online schools or education but now most ALL major Universities have COPIED UOP....put that in your doubt rhetoric and smoke it ;-)
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