Review Averages: 5.7 out of 10 (516 reviews)Kaplan University, which is affiliated with Kaplan Test Prep, maintains eight physical campuses but is primarily a distance learning institution. The school grants certificates as well as regionally accredited associate’s, bachelor’s and master’s degrees. Some areas of study include: arts and sciences; business; criminal justice; education; healthcare; and information technology.
Accreditation: The Higher Learning Commission of the North Central Association of Colleges and Schools
Kaplan University Reviews:
68 of 80 people found the following review helpful
September 27, 2012
I am an online instructor at Kaplan. If you are a serious student who values education and wants a worthwhile college experience and a degree that actually means something, avoid Kaplan like the plague! In my ten years with the school, standards (not very high to begin with) have been continually lowered. Courses are so "dumbed down" they're a joke. Instructors are told directly to do anything possible to keep students enrolled and passing. "Retention is of utmost importance, it's never been more critical!!" we hear over & over again from top brass. The school’s leaders care only about enrollment numbers and money. Educational quality is of NO importance whatsoever. I've seen how some of my colleagues teach & grade- or should I say, DON'T teach and grade. They give canned, generic responses to every student, along with 100% or nearly 100% points to everyone for everything. Grade inflation is rampant and even encouraged. Papers and posts are usually not even read, never mind graded accurately. I doubt most students even notice however; all they want to see is 100% points awarded. Student quality is abysmally low. The school will accept almost anyone; no screening standards seem to exist. Most of the students in my courses are ill-prepared, with extremely poor written communication skills-- yet with incredible senses of entitlement to perfect grades somehow (god forbid any points are deducted for such silly things as INCORRECT answers or ILLEGIBLE writing!!). The one-two students I see every few terms who are actually of college-level ability are sadly exceptions rather than the norm at the school. And a degree from Kaplan is basically meaningless. If students did their research ahead of time with prospective employers, they'd discover few people consider Kaplan a "real" school. I would NEVER hire or recommend someone with a Kaplan degree for anything requiring a college education. I'm embarrassed to even admit I work there (the ability to work from home is the only reason I do). My advice: An increasing number of community colleges and state universities offer online courses and degree programs. If you need the online environment to make college work for you, research your local college/university programs. Get a real education and save yourself time, money, and future disappointment. Avoid paper-mill, sham places like Kaplan whatever you do.
32 of 34 people found the following review helpful
Kaplan Student Review
June 10, 2012
I am attending Kaplan for my fifth term(50 wks.) I am getting my AAS in Paralegal then my Bachelor in Psychology. There are pros & cons with every school. Kaplan is a good school, but every school has its downfalls. CONS: If you do not have basic computer knowledge down, I would not suggest attending any online school. The Professors do not have time to show you everything & you can not learn all the basics in 1 week. Some of the students are ignorant, rude, full of excuses and think the world revolves around them. This is my biggest complaint on Kaplan. You HAVE TO STAY up to date with your Professors, academic advisor & financial dept. If you do not stay on them, you won't get anywhere. Think about it, they have how many students to deal with. YOU HAVE TO CARE ABOUT YOUR EDUCATION. PROS: When you do show them you care, they care. I stay on top of EVERYTHING. I email financials/academics 2-3 times a term. Nothing has ever cost anymore than what it should & I get my stipends in a timely manner. The flexible of the school is amazing. I have 6 children, a husband, work full time & Kaplan is flexible. The professors. I was pregnant when I started my first term & my daughter came a little bit early. My professors worked with me & were wonderful! I have had 1 death in my family & my father in law had a stroke - all of my Professors have been understanding & great about everything. Everytime I email or call academics, finanicals or even my Professors they are prompt and help me out. Currently I am maintaining a 3.96 GPA. I am not saying Kaplan is perfect. I just do not have the time to finish my degree at a traditional brick college. Kaplan is the next best thing & I am enjoying my time at Kaplan. My suggestion to anyone going to go to college online & whether it be Kaplan or another college: BE ON TOP OF FINANCIALS, ACADEMICS & PROFESSORS -> NO ONE HAS TIME TO HOLD YOUR HAND. IT IS UP TO YOU TO HANDLE YOUR BUSINESS. WE ARE ALL ADULTS, ACT THAT WAY.
29 of 30 people found the following review helpful
Kaplan is wonderful!
August 9, 2012
First off, let me say Kaplan is a wonderful school! I am in my second term and have no problems All A's! The majority of all the reviews I see here are pertaining to Financial Aid issues. #1 Your financial aid isn't your employment they are loans you have to pay back, at Kaplan you initially only borrow the amount needed to cover your education needs. Majority of the people, especially the ones that are complaining submit whats called a Student Expense Form to receive additional loans, which adds to its current loan bill. The only way you owe is if you are dropped from class or withdraw and you were already disbursed the funds. Some students don't meet the attendance requirement and are dropped as well. But all the people that are posting negative reviews aren't going to tell the truth! They are going to say what makes them look good! Its not Kaplans fault if your internet service is cut off that is a personal responsibility you have being an online student,how else are you going to learn online? And the amount of loan debt you are left with is your decision, they tell you the cost per credit in the beginning of $371 upfront so why complain now, were you unable to comprehend? No you just wanted that refund check! You can't find a job No university you go to doesn't guarantee a job with a degree, look at this economy no matter what school you go to jobs are hard to come by for majority of graduates. You have to attempt to find it yourself no one is going to hand a job to you. Network, slam the pavements! The time you are spending writing negative reviews you could be finding a job. The main thing I can say is don't take out loans you can't afford to pay back which looks like the majority of these reviews. The work is challenging and you need to be active to maintain grades, so as long as you put forth your required effort, Kaplan will be a rewarding experience.
27 of 28 people found the following review helpful
Medical Office Management
March 5, 2012
I would like to put a different spin on all of Kaplan University reviews. I enrolled did well received excellent grades, no problems what so ever until it came to my last term three class one with an externship. I eagerly awaited this day to come to almost be done. Filled out all clincal placement paper work and submitted every document required in the time alloted. On 1/20/2012 was emailed where I would be completing my externship at and instructed to call and set up an interview with the site. I did as instructed and instead of getting an interview date I was asked to fax my resume. I did exactly that with a very nice cover letter, four days had passed and I had not heard from the proposed site, I called to make sure they had received my fax and was informed yes they did and they would be forwarding it to the doctor and if the doctor like my resume she would call me. Strange response I thought but I thanked the voice on the phone and she rudely hung up. Moving right along since time was moving closer to the new and final term to begin I email Kaplan letting them know that I had not heard from the site yet or even given an interview date, Kaplan informed me give them time and if I had not heard anything by 1/30/2012 let them know. Sure enough 1/30/2012 came and went and nothing from the proposed site, I informed Kaplan again I had not heard anything and was informed via email that the Kaplan staff would follow up. On 2/2/2012 I receive an email informing me of site termination, the email informed me that the site was no longer williing to host me and that I should not contact them, it also informed me that since I was terminated from the site or not excepted after an interview I would have to meet with the Assistant Dean and a Clincal Manager via phone conference to further discuss what led to this and was given two dates and times to pick for this conference call. Now let me state this baffle I was and confused I was so I picked the early date which was 2/9/2012 at 3:00 pm. The day came and guess what they emailed me the wrong time so the call never took place and how they apologized for making this error, and gave me the 2/10/2012 at 2:30 pm (anyone seeing a red flags yet because I was). During the conference call with the dean and a clincal manager I was informed that the site no longer wanted to host me because I made numerous phone calls to them and harassed them for an interview. Now remember I told you I called this site twice, once to introduce myself and two to follow up to make sure they had received the fax I sent them. When I informed the dean and the clincal manager of this then the story changed to well the doctor overheard a conversation with you and a staff member which made him uncomfortable and therefore he decide not to host you. When i pressed Kaplan what conversation did the doctor overhear because their was no conversation beside me asking did they receive the fax I sent and was told yes and if the doctor like it she will call you. (now Kaplan is saying he as the doctor and the site is saying she as the doctor not really sure who the doctor is but not really that important but another red flag I think.) Kaplan could not give me a particular answer to this conversation the doctor overheard, but contined to inform that since I have no site (remember never granted an interview with the site) I was going to automatically fail the Externship class and that I would have to do a remediation plan and discuss what I learned from this experience, and why they should grant me another site after I take a term off. (Remember this was suppose to be my last term.) Confused I was in tears I was and shocked all at the same time. I kept asking how could this be I am in my last term and I have no more money or funding I should say to come back to retake a class that I am going to fail because a site lied to you. I had the phone records to prove that I made two phone calls, did not matter, many emails later nobody cares that the site lied, I am being force to pay for a class that I will fail because Kaplan did not inform me in the email on 2/2/2012 without a site you will fail the class, which had I know at that time I could have dropped the class because according to their polciies you have 7 days to drop a class, and remember because they screwed up the time on the first phone call it pushed me past the seven day drop period. So I could not drop the class, have to pay for it and then take a term off and hope they approve the remediation plan which is a letter I have to draft telling them why I should be granted another site and figure out where the money will come from to pay for this one class which is only three credits so very little funding will be available for me. So what do I get out all of this a big fat nothing because without the externship class I do not get my degree. I put in two years and spend thousands of dollars for nothing and Kaplan will not admit or at least take credit for the fact that they did not notify me of certain issues in the very first email of the site termination which had I know at that point I was gong to fail the class without a site I would have dropped the class and saved the money for a future course. You can say it did not happen like this if you want but I have the emails the phone calls and everything documented and guess what I walk away 30,000 in debt with nothing. If I was was to paste the remediation plan here you guys would be like are they serious. I just wanted to share my story which is not good, I am so destroyed right now and I do not even know where to begin to fix this, but what I do know is KAPLAN UNIVERSITY DOES NOT CARE THAT THE SITE GROSSLY LIED TO THEM AND RUNINED MY NAME AND MY EDUCATION. Thank you if you read but if you have any suggestions how I can get this fixed please help because I do not think they will grant me another site because theres a part when I was told there are no guaratees, oh did I not mention that yeah no guaratees we will find you a site after you do the remediation plan and take a term off. HELP HELP, I know somebody must know how to help me fix this. Why do I think they will not becuase I have filed a grievance and everything and in the emails to me is do the remediation plan and as far as we are concerned this matter is closed. What a fine mess I am in now. To pay back all this money for what, I did not even get the worthless degree I was striving for and a site or should I say a person lied on me with no regards on how this would impact my life. The sited does exist because its around the corner from my home just know this it was not one of the twenty sites I chose when filling out my application for a site placement. No I swear I never went there or anything but I do wonder if they have pulled this stunt on somebody else. Please let me know anybody. I was never granted an interview. So lost right now.
27 of 28 people found the following review helpful
here are the facts
April 19, 2011
As a former Academic Advisor at Kaplan, let me tell you the facts. The majority of the students that are complaining on here are those students who come to school for one reason and that is to max out their student loans so they can receive so called educational expense checks. They are the students who will never log into classes and do work but will call into the FA department seven days a week to inquire about why they haven't received their check yet. KU offers some great programs and some great professors but it does actually take work to receive your degree; you can't expect to receive a degree while doing nothing but calling FA about your stipend checks. Also, if you write a paper that and list google as a reference, don't expect to receive a good grade on that paper. If you turn in a paper 6 weeks late you cannot expect the professor to give you a hundred on it. If you can't write a coherent sentence or use proper grammar you cannot expect a hundred on a paper. Alot of these whiny students on this board are the same ones who call into Academic Advising demanding that we grant them extensions on their work when they haven't logged into class for almost three weeks. the ones who call in demanding to speak with the Dean because their professors dared to grade them according to the quality of the work they submitted. The best post I have read here was from the student who failed Academic Strategies 3 times and cried about being dismissed. It is my belief that if you fail that class one time you should be dismissed from KU as that class is nothing more than an introduction to online learning and no one should receive less than a 90% in the class. I am willing to bet that student was a stipend abuser. The majority of these negative reviews are from people who expected to receive a degree from a diploma mill and were shocked that actual work was required. It is too much to ask that students who are enrolled in a UNIVERSITY are actually required to submit college level work. These students need to grow up and look in the mirror; if you fail it is your own fault, nobody else's fault. Also, if you take out student loans and stipends you will have to pay those back; it is not free money.
26 of 26 people found the following review helpful
January 18, 2012
Okay I recently graduated from Kaplan with a Bachelor's in Business Administration. Here is my take on my experience: The Good: I personally did not have any major issues with the school. There were a few times they screwed up on something but I caught it and they fixed it right away. Overall I felt the teachers were great. The coursework was challenging enough and I worked hard for my degree. I didnt experience a whole lot of technical issues with the KUCampus. Sometimes the site would be down and I would be unable to submit an assignment but as long as I communicated with my instructors I never ran into any real problems. The Bad: Tuition is outrageously expensive. Fortunately I had my GI Bill but if not I dont know how I would have been able to afford this school. My entire degree cost over $40k which is an obscene amount of money for an online degree. The Ugly: I did some research on Kaplan and came across some very interesting and disturbing articles. It turns out that Kaplan and several other online universities are under an investigation for fraud. There were many cases of misrepresentation during recruiting students. Apparently Kaplan recruiters were under alot of pressure to bring in more students because the more students they recruit the more profits the shareholder makes so the recruiters were telling students anything to get them in. According to some other articles, Kaplan was caught changing grades to keep failing students from dropping out so they could continue to receive tuition payments. Overall, Kaplan's reputation is in trouble. These investigations are being conducted by the GAO. Look it up for yourself, it is listed all over the internet. Overall, I worked my butt off for a degree I fear will mean nothing determining the results of this pending investigation. Once I graduated I was excited to display my diploma. Now I feel awkward and wonder how people will view my diploma. If Kaplan did the things it is being accused of, what will this mean for those of us that graduated from them?
25 of 26 people found the following review helpful
Half of you are just bitter...
August 3, 2012
First of all, I would just like to point out that many of you who are complaining about failing classes and thus being dismissed from school have absolutely terrible grammar. Remember, a lot of points can be missed by submitting unintelligible work. Also, those who fail tend to be bitter and search out sites like these to find someone to listen to them and gripe. Many of you complaining, with the exception of one, about financial aid and not receiving left-over FA back. You're upset because you didn't get money -- it's not like you LOST the money. It's in your loan account and you currently don't owe it, isn't that enough? Less debt is of utmost importance. I have been a student at Kaplan for a year and have never had an issue. To the person who graduated with an Associate's in Medical Assisting and claim employers laugh behind your back for receiving your degree from Kaplan - actually, not true at all. I've met four physicians who look up to Kaplan for offering such a well-rounded program. The professors are very credible, qualified, and intelligent. Remember, the staff at Kaplan are only human. They do the best they can and sometimes computers and programs have glitches and information is sometimes skewed when passed electronically.
23 of 25 people found the following review helpful
Extremely Satisfied Kaplan Student
February 12, 2014
I want to start off by saying, enrolling into a school isva huge deal, so it would be wise to actually READ everything before you sign it! I'm so tired of reading complaints about Kaplan from people who are compltely ignorant. Like when someone complains that they had to pay for half of a term when they droped the class within the first 3 weeks, and they say Kaplan is stealing because they do that. Well if you had read what you signed it states in the paperwork that that is the exactly what happens. You signed a contract, why should they lose money cause you were in breach. It's exactly the same when you're renting an apartment, and you break the lease. As far as FA is concerned, I've never had any trouble with the people that work in that department. Now I'm sure that other people have, but why don't you Google ANY college and try to find one that doesn't have complaints about their FA department....you can't! Anyway, I'm currently enrolled at Kaplan and EARNING my bachelor's degree in psychology with a concentration in substance abuse. I have a 4.0 GPA, but it was not handed to me, I work my tail off for it. They don't hand out grades like that, you have to earn them. Just because this is an online school, doesn't mean it's easy. If anything it takes more self control and responsibility than attending a brick and mortar. Most of the professors also have jobs in their field. Alk of my psychology professors also work in clincs, hospitals, and one even has her own practice. My sister in law is a student a Penn State and when I showed her my textbooks, and work she said it's identical to her psych class. I think the people that have so much crap to say about the curriculum, just could handle it. Most commercials for online schools say you get your degree in your own time, which is both true znd false. You get your work at the beginning of the week and it's due in exactly one week. You don't just do it and turn it in whenever you feel like it, and you're penalized when your work is late. Kaplan is an amazing school, with incredible professors, and support from tutors and counselors. You get what you put into it!! Good luck to everyone!!
23 of 24 people found the following review helpful
Just graduated from UW-Madison Law School
January 27, 2014
Don't buy the reviews that tell you Kaplan degrees will not get you into a quality law school. UW is top 40, and accepted me no questions asked. Work hard and you can accomplish your dreams.
18 of 20 people found the following review helpful
February 15, 2013
I was an online KU instructor for over 7 years. The ideals the school has are excellent. Its execution of those ideals is pitifully lacking. Revenue is the only thing that matters to KU, a wholly owned subsidiary of The Washington Post. The instructors do not matter at all; the course content does not matter very much; and the students matter even less than these two combined. The standards for admission were apparently non-existent when I taught at KU; some of my students could barely write a sentence, let alone a paragraph or a paper. They never should have been admitted to the school - or any school. Despite this, instructors were demanded to do whatever it took to retain that student - and by retain it was clear that what was meant was enrolled and passing. The goal was clear - though not clearly stated: students must pass because only passing students can pay tuition. If too many students dropped out, failed out, or even got average grades (that's Bs and Cs at the college level as a general rule of thumb across the United States) instructors were quickly punished by having their teaching assignments reduced or they were simply fired. The school's website boasts integrity and dedication to higher learning, but the only thing I could find the school dedicated to was cashing student's tuition checks - typically from the Federal Government in the form of loans or grants. All that accurate, but negative information stated, every single one of the faculty I interacted with had a degree in their subject field and were dedicated to student learning. Note that learning does not mean success; some students learn that they are not ready for college, or that they are not in the appropriate program - and these students change majors, transfer, withdraw, or fail. Note that these options are not dependent on any institution or its faculty, but rather on the natural and average attrition rates across all schools of higher education. In short, KU is a good school for those who cannot attend a better on-ground, or online, institution. KU faculty are on par with their colleagues in similarly accredited institutions. But the administration at KU has absolutely no regard for its faculty and even less for its students. If you want to attend an institution that focuses integrity - both academic and personal - STAY AWAY FROM KAPLAN IN ALL ITS DERIVATIVE FORMS.
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