Review Averages: 5.7 out of 10
Accreditation: The Higher Learning Commission of the North Central Association of Colleges and Schools
Kaplan University Reviews:
5 of 5 people found the following review helpful
So far, so good.
Master of Arts in Teaching - December 14, 2015
My first term at KU is coming to a close and I just wanted to share my experience. I went to two brick-and-mortar schools in the process of working toward my undergraduate degree and ended up completing the last 1/3 online with University of Massachusetts Amherst (University Without Walls). I'm bringing UMass into this review as it is my only comparison for online study as I discuss my experience at Kaplan University thus far. At KU, So far, KU has been really easy to use from a technological standpoint, especially when compared to UMass. There are no huge files to download and all required texts for this current term and the next one I am registered for are available in ebook format (important to me, as I am currently abroad while completing this masters program; shipping is expensive and internet access limited). Every two weeks in my current class, we have a one-hour-long audio seminar, which is easy to access despite my slow and limited internet (important to note for others who might be in the field and interested in taking online classes). The online portal where everything related to the class actually takes place is well organized by unit, and nothing gets lost in the shuffle (unlike the customizable BlackBoard system that UMass used, which meant every professor put things in different areas and you spent too much time searching for them). Each week, my professor emails the class with an itemized list of weekly expectations, so it's nearly impossible to forget things. While there was a bit of a debacle with my financial aid (my status was listed incorrectly and therefore the award total was less than it should be), it was resolved after a couple of phone calls. I appreciate that I am always asked if all of my questions have been answered before the representative hangs up the phone, and I am also given the opportunity to review the phone call in the KU portal, to give the school additional feedback.Currently, my financial aid rebate/stipend check was mailed several weeks prior to when they said it would be, which is good news. On the downside, Kaplan still uses paper checks instead of a direct deposit system, which I think it rather archaic for 2015. Additionally, financial aid is not dispersed at the start of the term as one might expect, but rather you will get your first refund toward the end of the 6-week term. I do have a bit of an issue with the cut-and-paste emails I've received from my enrollment and academic advisors throughout the process, as they often contradict the conversations we have had via phone or give me additional questions regarding the status of something that I had already confirmed, but thankfully that has little to do with the actual educational process. My professor has always responded personally to all of my emails and there has been no confusion as far as the actual academics are concerned. I love that there is a standard policy for all Kaplan classes concerning late assignments, so you don't have to remember each professor's policy as you go through the program: you can turn things in one week late for a 10% reduction in grade, and two weeks late for a 20% reduction in grade. One odd complaint I have is that my professor grades so easy that I don't feel challenged. I can get all of my work done in the last two days of each academic week, so I never push myself very hard. When I get my grades back, even though I know I didn't try my best and that there were mistakes that could have been easily avoided, I usually still get 100% (unless I turned it in late). Yes, that means very little stress for me throughout this program, but the real question is whether or not I will actually learn something. Overall, I'm happy with the program at Kaplan.
2 of 4 people found the following review helpful
MEDICAL BILLING AND CODING
Medical Coding - December 9, 2015
I ATTENDED KAPLAN COLLEGE IN 2010 IN HAMMOND INDIANA AND WAS VERY DISPLEASED WITH THE SERVICE THAT I RECEIVED. I WORK IN A HOSPITAL AND CANNOT GET A JOB IN THE CODING DEPARTMENT DUE TO NO ONE RECOGNIZE THE CODING CERTIFICATION THAT I RECEIVED FROM KAPLAN. I WAS TOLD BY THE STAFF THAT KAPLAN CODING CERTIFICATION WAS RECOGNIZED BY AMERICAN MEDICAL ASSOCIATION AND THERE NOT. MY CERTIFICATION IS THRU NATIONAL CENTER FOR COMPETENCY TESTING WHICH IS NOT RECOGNIZED BY ANY HOSPITALS OR CERTIFICATION BOARDS. KAPLAN SHOULD BE ASHAMED OF PROVIDING FALSE INFORMATION TO STUDENTS. NOW I AM STUCK WITH A HUGE BILL THRU SALLIE MAE AND CANNOT AFFORD TO PAY IT,I CANNOT GET A JOB IN THE BILLING AND CODING FIELD. SHAME ON YOU KAPLAN!!!!!!!!!!!!!!!!! IF ANYONE HAVE INFORMATION IN JOINING A CLASS ACTION LAWSUIT COUNT ME IN. POST INFORMATION ON THIS WEBSITE SO I CAN JOIN.
5 of 5 people found the following review helpful
Financial aid difficulties
Health Information Technology - December 5, 2015
I started Kaplan Oct.14 2015 this is my first term at Kaplan so far my classes been good I am enrolled in 2 classes and my instructors are great they communicate within a timely manner and the course material is easy to understand. The seminars are good because the instructors are actually teaching and asking questions and students are responding as if you are in the traditional classroom together. But my only problem with them is this financial aid. I have been given different dates about my student refund also I just received a financial award letter on November 27,. In the beginning I was told I would have a disbursement at the end of November and I would receive the 500$ scholarship when course is completed and satisfied. Needless to say we are in week 8 and I still do not have a disbursement or an actual date I have 2 weeks left in the term my ledger card balance is 4005.00 is what they say I owe and just for 2 classes. I have been in chat sessions with the financial aid department every other week about this, they keep saying give it 10-14 days then they will say oh we're experiencing processing delays due to system maintenance or some foolishness to that nature. I mean it's not like I'm saying hey I just care about getting this money and that's all I want.. No that's not the case it is because if I took these loans out to help me pay for school I do have a right to know who what why and where because in the end I'm the one stuck with the bills and paying this money back Not them. So if anyone thinking about attending Kaplan I do think that the classes are great . But if you have to depend on financial aid like me to help then PLEASE DO NOT go here you will experience a lot of stress. Unless you are a very patient person and do not have a big need for the financial aid.
2 of 2 people found the following review helpful
Withdrawing from Kaplan University is very difficult
Psychology - November 24, 2015
Do not waste your time with this “university.” When I tried to withdraw completely from Kaplan University, Camille S would not help me. When I called Student Services to withdraw completely from Kaplan University, I was transferred to 5 different people. I had to go to the Kaplan University web site and explain my situation to someone through Live Chat. The Kaplan University enrollment process is easy, but the Kaplan University withdrawal process is very difficult. Kaplan University customer service is horrible. Changing people’s lives daily through the power of education? This is much more accurate: Ruining people’s lives daily through the power of deceptive marketing and false advertising.
7 of 8 people found the following review helpful
Kaplan is a great experience
Heatlth Sciences - November 16, 2015
I'm completing my Bachelor's degree from Kaplan University in February of 2016 in Health & Wellness. I'm also older, and a Veteran. I have read both good and bad reviews. What I can say is this was a great experience for me. I mean, I didn't have to drive and use gas to go to school. I didn't have to try and find parking. I didn't have to pay for parking. I didn't have to wonder what I was going to wear when I attended school, and I didn't have to be there at a certain time (except for attending seminar). I don't think I would have been able to finally complete my degree had it not been for Kaplan. They accepted most of my credits from the military, and other schools I attended. The support for me has been very good. I tell anyone, if you want something bad enough, you have to be the one who is proactive, and on top of things. Don't depend on someone else to do it for you. The negative reviews on here, in my opinion, are from people who didn't truly do their research, or weren't proactive. I highly recommend Kaplan. Sure, online is not for everyone. On campus is not for everyone. You have to know your strengths and weaknesses. You know, I know people who went to UCLA who swear it was the best experience, but ask someone who went to USC and they'll say "UCLA sucks!" Harvard students will say Stanford sucks! What I'm saying is, the quality of education a person gets at any school will be based on the effort they put in. A person could go to Compton College and get a better education than someone who went to Cal State. It just depends on your motivation to get educated. Kaplan is fine for me. I'm getting my degree and I'm proud of it. I also will graduate with honors.
3 of 3 people found the following review helpful
AAS Paralegal Studies Graduate
Legal Studies - November 1, 2015
HI,I am a recent college graduate of Kaplan University. I have my Associates degree in Paralegal Studies. I took a break after graduating. I found Kaplan to be a great school, I read some reviews on the University before attending and like any other traditional or non traditional school etc, they had their pros and cons. I don't have a job in the field yet and I am hoping that I find something soon. I think that it is a great school I learned a lot through working hard, and asking a lot of questions. The professors are very supportive and they let you know the real deal. I respected the fact that they gave us run through on the difference of book knowledege and how it will actually be in the work place. I think that great things can be obtained from this school just the same as a traditional university or college. This is a professional field, so of course they are going to want you to have experience, and some one who knows exactly what needs to be done with little or no direction.
3 of 4 people found the following review helpful
I really need a job!
Medical Coding - September 29, 2015
I recently started this class in June and after reading the reviews HOW can someone especially an online college LIE to so many people. I am spending my time and effort to be able to get a good paying job because I am 50000 in debt with student loans! I feel so bad and tricked and just betrayed, this is so unfair! I will join the lawsuit if you give me the information!
10 of 13 people found the following review helpful
BS in Paralegal Studies - August 29, 2015
I started this program with no legal experience and found the University and it's professors outstanding. I graduated with a 4.0 GPA, it was a tough program and you need to be organized and independent. There is a lot of work so be prepared if you enroll. While enrolled in the program, I found a full time entry level position in a law firm and was promoted to paralegal status upon graduation right away with an immediate salary increase. I am now a senior paralegal with 6 years experience, employed by a reputable firm with Florida Bar recognition and making a good salary. The program at Kaplan is what you make of it. If you are a hard worker and are serious about your education and furthering your career, you will do fine. If you are lazy and expect things to be handed to you, I would strongly suggest you not take the program. I found Kaplan's program to be outstanding and would recommend it to anyone with common sense and who is willing to work hard towards their career.In fact if they offered a doctorates degree I would enroll in a heartbeat.
1 of 5 people found the following review helpful
Thirty-one year Nutrition veteran just recived a resume from Kaplan grad who majored in Nutrition Science and applied for a Nutritionist position I am trying to fill
Nutrition Science - July 30, 2015
When less than thenty-nine percent of reviews result in a positive assessment of any program, one might think that the responsible organization's leadership would appropriately close down the program. The initial review that could be accessed was pleading for people to understand the negative reviews! That means since it was the earliest review of the 14 online that could be accessed (dated in 2008), that there had to have been others before this one was posted. It is shameful that any school would market a degree program to prospective students as a legitimate, credible career opportunity for a health service discipline that strives to improve the health of those we serve. IF Kaplan really believed that their program would be competitive in the world we live in, then they would have already taken the appropriate steps to be accredited so that their graduates would see a genuine return on their investment(ROI). Only 4 of 14 accessible reviews received at least 3 out of 5 stars... that is sad.
4 of 5 people found the following review helpful
Undergraduate, Decent School
Buisness administration - June 14, 2015
I've read a lot of negative reviews that sting Kaplan pretty bad for their confusion over Financial Aid and some class mix-ups. Online school is becoming a norm in society although it's not 100% accepted yet. It isn't for those looking for a traditional experience. Even in a traditional setting there is plenty to grip about when discussing financial information and even class schedules it's the two topics (anywhere in life) that people usually are pushed over the edge by. So if you’re looking for that experience online is not for you. I earned my Associates Degree (Business Administration) in 2013. I had such a great experience with my advisers, professors and it fit with my life that I decided to continue with them to obtain my Bachelors degree which I am about to finish up as of December 2015. Since I began I can see a shift in the criteria that is being taught it seemed as if a year into my program they were revamping the materials to make it more challenging. Online learning is a learning curve for everyone and it will continue to change but the experience is going to be what you make it. You cannot expect them to hand you a diploma if you're not willing to put in the time to work for it. That being said, just like any traditional school you have great professors and you also have some pretty crappy one's too - that's why you have to be engaged participate in the surveys and ask questions to get you through it. I can say that after I earned my degree it advanced my career and my career options. Online is not for everyone but I chose to go here and they give you the 5 weeks to determine if it is a good fit for you or not, take advantage of it. As this process becomes more accepting I think reviews will get better but if you're looking for the same "traditional" degree then go to a brick and mortar school. These online degrees are for working or complex scheduled people. I appreciate the fact that I can work full time, attend school and I save money on gas and books. Yes it is compensated for in tuition but I think my time is more valuable. I advise anyone who is working on a non-clinical degree, and is self motivated to give it a try. If you expect to become a doctor or a nurse with an online degree I would suggest you go to a community college at the very least to get your hands on experience. Like many others have pointed out, you get out of it what you put in it. Don’t discredit this University because someone had financial aid issues or they were upset about a scheduling issue, we all have some issue, address it and move on. Look at the core value and quality you are getting from the material these Professors. They are passionate about what they’re doing and you can tell that in how they teach every week in seminar and through the constant communications to students. It’s a decent school for online education.
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